Experienced Customer Enablement Lead – Strategic Customer Success and Enablement Expert for Business Growth

Welcome to blithequark: Empowering Customer Delight At blithequark, we are passionate about helping businesses thrive by delivering exceptional customer experiences. As a leader in our industry, we recognize the importance of strategic customer enablement in driving growth, satisfaction, and loyalty. To further our mission, we are seeking an experienced Customer Enablement Lead to join our team. This critical role will be instrumental in establishing, shaping, and growing our Customer Enablement function, with a focus on strategically scaling our impact across our diverse Small to Medium-sized Business (SMB) customer base. About the Role The successful candidate will be responsible for developing and implementing targeted human interaction and scalable self-service resources to empower our customers. This is an exciting opportunity for a seasoned professional to make a significant impact on our customers' success and contribute to the growth and evolution of our Customer Enablement function. If you are a customer-centric, strategic thinker with a passion for driving business outcomes through enablement, we encourage you to apply for this challenging and rewarding role. Key Responsibilities Develop and execute a comprehensive customer enablement strategy that aligns with blithequark's business objectives and customer needs Design and deliver targeted human interaction and scalable self-service resources to empower customers and drive business outcomes Collaborate with cross-functional teams, including Sales, Marketing, and Product, to ensure a unified customer experience and maximize the impact of enablement initiatives Conduct customer research and analysis to identify trends, opportunities, and challenges, and inform the development of enablement programs and resources Lead onboarding sessions and tailor experiences for different customer needs, ensuring a seamless and effective onboarding process Develop and manage metrics to measure the effectiveness of enablement programs and inform data-driven decision-making Stay up-to-date with industry trends and best practices in customer enablement, and apply this knowledge to continuously improve and refine our enablement strategy and programs Requirements To be successful in this role, you will possess the following skills and qualities: Customer Advocate: You always have the customer's back and are passionate about delivering exceptional customer experiences Curious & Adaptable: You're comfortable with ambiguity and excited by the opportunity to shape and define processes where they don't yet exist Strategic Thinker and Driver: You’re able to understand the bigger picture even while operating in a short-term space, and can drive strategic initiatives to achieve business outcomes Exceptional Communicator: You’re confident leading onboarding sessions and know how to tailor experiences for different customer needs, with excellent written and verbal communication skills Results-Oriented: You’re data-driven and analytical, using metrics to guide program development and measure effectiveness, with a strong focus on achieving business outcomes Essential Qualifications The ideal candidate will have: A minimum of 5 years of experience in customer success, enablement, or a related field, with a proven track record of driving business outcomes through enablement initiatives A deep understanding of customer enablement principles and practices, with experience in developing and executing enablement strategies and programs Excellent communication, interpersonal, and project management skills, with the ability to collaborate with cross-functional teams and stakeholders A strong analytical and problem-solving skillset, with experience in using data and metrics to inform decision-making and drive business outcomes Preferred Qualifications While not essential, the following qualifications are preferred: Experience in the software or technology industry, with a strong understanding of the challenges and opportunities facing SMB customers A certification in customer success or a related field, such as CSPP or CSM Experience with enablement tools and technologies, such as learning management systems, content management systems, and analytics platforms A strong network of contacts and relationships in the customer success and enablement community, with the ability to leverage these networks to stay up-to-date with industry trends and best practices Skills and Competencies To be successful in this role, you will possess the following skills and competencies: Strong business acumen and understanding of the SMB market and customer needs Excellent communication, interpersonal, and project management skills Strong analytical and problem-solving skills, with experience in using data and metrics to inform decision-making and drive business outcomes Ability to work in a fast-paced environment and prioritize multiple tasks and projects Strong attention to detail and ability to maintain high levels of quality and accuracy in work products Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Enablement Lead, you will have access to a range of career growth opportunities and learning benefits, including: Professional development and training programs to enhance your skills and knowledge in customer enablement and related fields Opportunities to attend industry conferences and events, and participate in networking activities to stay up-to-date with industry trends and best practices A strong mentorship program, with experienced professionals who can provide guidance and support in your career development Opportunities to take on new challenges and responsibilities, and contribute to the growth and evolution of our Customer Enablement function Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment, and our commitment to diversity, equity, and inclusion. As a Customer Enablement Lead, you will be part of a dynamic and collaborative team, with a strong focus on teamwork, communication, and mutual respect. Our company culture is built on the following values: Customer-Centricity: We are passionate about delivering exceptional customer experiences, and are committed to putting the customer at the heart of everything we do Innovation: We are always looking for new and better ways to do things, and are committed to innovation and continuous improvement Collaboration: We believe in the power of teamwork, and are committed to collaboration and mutual respect across all functions and levels of the organization Integrity: We are committed to integrity, transparency, and honesty in all our interactions, and to doing the right thing even when it's difficult Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a salary range of $123,000-$144,000 per year, depending on experience and qualifications. In addition to your salary, you will be eligible for a range of perks and benefits, including: Comprehensive healthcare coverage, including medical, dental, and vision insurance Wellness resources, including access to fitness classes, mental health support, and employee assistance programs A range of paid time off options, including vacation, sick leave, and holidays Opportunities for professional development and growth, including training programs, mentorship, and education assistance Conclusion If you are a customer-centric, strategic thinker with a passion for driving business outcomes through enablement, we encourage you to apply for this exciting and challenging role. As a Customer Enablement Lead at blithequark, you will have the opportunity to make a significant impact on our customers' success, and contribute to the growth and evolution of our Customer Enablement function. With a competitive compensation package, a range of perks and benefits, and opportunities for career growth and development, this is an opportunity not to be missed. Apply now to join our team and take the first step towards an exciting and rewarding career in customer enablement.