Senior Customer Success Architect – Streaming Data Infrastructure and Apache Kafka Expert for Innovative Businesses at blithequark

Welcome to blithequark: Pioneers in Data Streaming and Real-Time Solutions At blithequark, we're not just building better technology; we're revolutionizing the way data moves and what the world can do with it. Our platform puts information in motion, streaming in near real-time, enabling companies to react faster, build smarter, and deliver experiences as dynamic as the world around them. We're a team of curious, smart, and collaborative individuals who thrive on pushing boundaries and achieving something bigger together. About the Role: Senior Customer Success Architect We're seeking an exceptional Senior Customer Success Architect to join our Customer Success and Professional Services team for the Middle East Region. As a Customer Success Architect at blithequark, you will play a pivotal role in helping customers leverage streaming architectures and applications to achieve their business objectives. You will interact directly with customers, providing software architecture, design, and operations expertise, leveraging your deep knowledge of Apache Kafka, the blithequark platform, and complementary systems such as Hadoop, Spark, Storm, relational and NoSQL databases. Your expertise will help customers overcome operational challenges, develop and advocate best practices, and gather critical product feedback. You will build strong relationships with customers, ensuring exemplary delivery standards and helping them build state-of-the-art streaming data infrastructure. This role offers the opportunity to work with industry leaders, optimize and debug existing deployments, and contribute to the growth and success of our customers. Key Responsibilities: Help customers determine their platform and/or application strategy for moving to a more real-time, event-based business, involving remote preparation, presenting workshops, investigating solutions to challenges, and writing recommendations. Provide feedback to the blithequark Product and Engineering groups to enhance our offerings and services. Build tooling for other teams or the wider company to push technical boundaries and improve delivery quality. Test the performance and functionality of new components developed by Engineering. Write or edit documentation and knowledge base articles, including reference architecture materials and design patterns based on customer experiences. Hone your skills by building applications or trying out new product features. Participate in community and industry events to stay updated on the latest trends and technologies. What You Bring to the Table: Deep experience designing, building, and operating in-production Big Data, stream processing, and/or enterprise data integration solutions, ideally using Apache Kafka. Demonstrated experience successfully managing multiple B2B infrastructure software development projects, including driving expansion, customer satisfaction, feature adoption, and retention. Experience operating Linux (configuring, tuning, and troubleshooting both RedHat and Debian-based distributions) and using cloud providers (Amazon Web Services, Google Cloud, Microsoft Azure) for running high-throughput systems. Experience with Java Virtual Machine (JVM) tuning and troubleshooting. Experience with distributed systems (Kafka, Hadoop, Cassandra, etc.). A strong desire to tackle hard technical problems, with a proven ability to do so with little or no direct daily supervision. Excellent communication skills, with the ability to clearly and concisely explain tricky issues and complex solutions. Ability to quickly learn new technologies and adapt to evolving customer needs. Ability and willingness to travel up to 20% of the time to meet with customers and deliver exceptional service. Career Growth and Learning Benefits At blithequark, we're committed to the growth and development of our team members. As a Senior Customer Success Architect, you'll have access to a wide range of training and development opportunities, including workshops, conferences, and online courses. You'll work closely with experienced professionals who are passionate about sharing their knowledge and expertise. Our collaborative and dynamic environment encourages innovation, creativity, and continuous learning, ensuring that you stay up-to-date with the latest technologies and industry trends. Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive and diverse work environment. We believe that belonging is not a perk, but a baseline, and we strive to create a workplace where everyone feels valued, respected, and empowered to contribute. Our team is built on the principles of collaboration, open communication, and mutual respect. We celebrate our differences and recognize that the best ideas come from diverse perspectives. As a blithequark team member, you'll be part of a vibrant community that is passionate about making a difference and pushing the boundaries of what's possible. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary, benefits, and perks that recognize your skills, experience, and contributions. Our benefits package includes comprehensive health insurance, retirement plans, and generous paid time off. We also provide a range of perks, such as flexible working hours, remote work options, and access to the latest technologies and tools. At blithequark, we're committed to supporting your well-being, both in and out of the office. Join Our Team: Apply Now If you're a motivated, talented, and passionate individual who is looking for a challenging and rewarding role, we encourage you to apply for the Senior Customer Success Architect position at blithequark. As a member of our team, you'll have the opportunity to work with innovative technologies, collaborate with experienced professionals, and contribute to the success of our customers. Don't miss this chance to build what's next and be part of a dynamic and growing company. Apply now and take the first step towards an exciting and fulfilling career at blithequark.