**Customer Delivery Lead – Driving Success at the Heart of blithequark's Growth**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! blithequark is seeking an experienced Customer Delivery Lead to join our dynamic team in London. As a key member of our organization, you will play a pivotal role in shaping the future of automated reporting and driving the success of our marketing agency clients. **About blithequark** blithequark is revolutionizing the way businesses leverage data with our cutting-edge automated reporting solution. Our product empowers marketing agencies to automate the creation of written client reports, transforming structured data into engaging narratives that drive business growth. With a strong focus on client satisfaction and a commitment to innovation, we're building a team of talented individuals who share our vision for a data-driven future. **Our Culture** At blithequark, we value collaboration, ownership, and a client-first mindset. Our team is comprised of high-ownership builders who are passionate about delivering exceptional results. We believe in empowering our team members to take ownership of their work, make decisions, and drive change. Our fast-paced environment is perfect for individuals who thrive on challenge and are eager to make a meaningful impact. **Your Role** As a Customer Delivery Lead, you will play a central role in shaping the customer delivery experience at blithequark. You will work closely with our product, engineering, commercial, and data teams to deliver exceptional results for our marketing agency clients. Your responsibilities will include: * Owning onboarding and pilots: Lead new client implementations end-to-end, from first setup through to scaling across hundreds of reports. * Configuring reports: Tailor report structures, language, and logic to match each client's needs and goals. * Understanding client workflows deeply: Dive into each agency's reporting cadence and processes, adapting blithequark accordingly. * Project managing delivery: Keep multiple onboarding timelines on track, managing stakeholders, blockers, and communication. * Creating self-serve materials: Build documentation and tooling that empowers clients to take ownership. * Driving long-term success: Partner with clients post-onboarding to ensure ongoing value, uncover new use cases, and lay the groundwork for expansion. * Spotting opportunities to expand value: Collaborate with our commercial team to surface upsell opportunities and drive deeper client adoption. * Improving internal processes: Help scale what great delivery looks like – suggesting new workflows, tools, and standards. * Bringing insights back to the product: Share client feedback and real-world use cases with our Product and Data teams to shape roadmap priorities. **Your First Month** In your first month, you will: * Week 1: Get stuck into blithequark – play with the product, learn our workflows, and begin shadowing live client onboardings. * Weeks 2–3: Own your first setup – running onboarding calls, configuring reports, and collaborating with our data team. * Week 4: Start contributing to broader delivery improvements – whether that's documentation, tooling, or process upgrades. **You'd Be a Great Fit If You** * Have client-facing experience: You've worked in onboarding, implementation, or delivery – and enjoyed the hands-on problem-solving that comes with it. * Are data-literate: You're comfortable working with structured data and thinking through logic, metrics, and transformations. * Are highly organized: You can juggle multiple clients, projects, and stakeholders without dropping the ball. * Communicate clearly: You build great relationships with clients and collaborate well across teams. * Have a strong product sense: You enjoy digging into how things work and shaping better solutions through feedback. * Think commercially: You understand what drives client value and how to unlock it. * Are proactive and detail-oriented: You take initiative, love making things better, and sweat the details that matter. **Bonus Experience** * Experience working with marketing agency reporting workflows. * Familiarity with BI tools or semantic layers (e.g. Looker, AgencyAnalytics, dbt, etc). * Experience in a startup or fast-paced delivery environment. **What We're Offering** * Competitive salary and pension. * Generous stock option package. * A fast-moving, high-impact role at the heart of blithequark's growth. * A great team, working from a fun central London office. * Weekly team lunch, and meals covered after 19:30. * High-quality hardware. **Interview Process** Our interview process is designed to be engaging and challenging. You can expect: * Application: Send your CV and a short note on why you're interested in this role to [insert email]. * Intro Call (30 mins): A friendly video chat with our CEO to learn more about your background, answer any questions you have, and align on what you're looking for. * Take-Home Task (2 hours max): A practical, structured task focused on onboarding planning and rollout strategy. * Case Study Review (30 mins): Walk us through your task in a short session with two team members. * (Paid) Trial Day – In-Person: Join us in our London office for a day. You'll meet more of the team, work on a small real-world task, and get a feel for what life at blithequark is like. * Offer: If it's a strong match on both sides, we'll move quickly and make you an offer. Don't miss this opportunity to join a dynamic team and shape the future of automated reporting. Apply now to become our Customer Delivery Lead and drive success at the heart of blithequark's growth!