Senior Customer Service Representative – blithequark Store and Fully Insured or High Profile Customer Service Expert

Welcome to blithequark At blithequark, we are building a world of health and customer satisfaction around every consumer, surrounding ourselves with dedicated colleagues who are passionate about transforming the way we interact with our customers. As a leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day. Job Overview Meritain Health, an blithequark affiliate, has multiple openings for Senior Customer Service Representatives in our permanent work-from-home role, offering a competitive $19.50/hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, addressing problems via telephone, internet, or written correspondence. Customer inquiries are of basic and routine nature, requiring a skilled and empathetic customer service expert to provide solutions and ensure customer satisfaction. Key Responsibilities Handle incoming calls from members and providers regarding claims status, benefits, and eligibility, PPO participation, etc. Maintain department-established performance metrics at a meets or exceeds expectations level Work together as a team and apply the blithequark Core Values in day-to-day operations Creating a Differentiated Service Experience Demonstrating Service Discipline Handling Service Challenges Providing Solutions to Constituent Needs Working Across Boundaries Required Qualifications To be successful in this role, you will need: 1+ years of customer service experience Experience in a metric-based environment Proficiency with the full suite of Microsoft Applications Comfortability utilizing search engines Excellent multi-tasking skills Ability to Effectively Communicate Preferred Qualifications While not required, the following qualifications are preferred: Experience working in a call center environment Medical terminology/insurance experience Results-oriented and self-motivated Experience working remotely Education A High School diploma, G.E.D., or equivalent experience is required for this role. Work Schedule This is a full-time position, with an anticipated 40 hours of work per week. Pay Range The typical pay range for this role is $18.50 - $42.35. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. Benefits At blithequark, we take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options A 401(k) plan (including matching company contributions) An employee stock purchase plan No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility Career Growth and Development At blithequark, we are committed to fostering a workplace where every colleague feels valued and that they belong. We offer opportunities for career growth and development, including training programs, mentorship, and opportunities to move into new roles within the company. Work Environment and Company Culture Our company culture is built on a foundation of respect, empathy, and inclusivity. We believe in creating a workplace where everyone feels welcome and valued, and where everyone has the opportunity to contribute and grow. We are committed to making a positive impact on the communities we serve, and we are passionate about transforming the way we interact with our customers. How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. Equal Opportunity Employer blithequark is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Conclusion Thank you for considering this exciting opportunity to join the blithequark team as a Senior Customer Service Representative. We look forward to receiving your application and discussing how you can contribute to our mission of delivering exceptional customer service and transforming the way we interact with our customers.