Experienced Customer Success Analyst – Driving Adoption and Delivering Value through Technical Expertise and Strategic Relationship Management at blithequark

About the Role at blithequark As a Customer Success Analyst at blithequark, you will play a pivotal role in ensuring that clients successfully adopt and extract maximum value from the blithequark Platform. This role uniquely combines relationship management with hands-on technical knowledge, guiding clients to effectively utilize the platform and embedding blithequark’s solutions into their daily operations. Your expertise will be crucial in driving product adoption, providing technical enablement, and fostering strong client relationships to identify growth opportunities, negotiate renewals, and promote upsells. At blithequark, we are committed to delivering exceptional customer experiences through our innovative solutions powered by artificial intelligence. Our mission is to redefine sales and post-sales journeys through hyperautomation and the smart integration of data into conversational channels, delivering faster, more personalized, and more efficient experiences for consumers. As a Customer Success Analyst, you will be at the forefront of this mission, working closely with clients to understand their needs, provide tailored solutions, and ensure they achieve their goals with our platform. Key Responsibilities Drive Product Adoption: Guide clients through configuration, workflows, and integrations to ensure they fully leverage the blithequark Platform, providing actionable guidance and best practices to maximize their investment. Technical Enablement: Offer technical support and guidance on platform features, best practices, and optimizations to improve client operations, ensuring they have the knowledge and tools needed to succeed. Client Engagement & Expansion: Build strong, lasting relationships with clients, including C-Level executives, to identify growth opportunities, negotiate renewals, and promote upsells, aligning their goals with blithequark’s capabilities. Strategic Meetings: Lead sessions with clients to align their goals with blithequark’s capabilities, addressing technical and operational challenges, and providing strategic recommendations for improvement. Monitor Customer Health: Track engagement, anticipate risks, and proactively implement solutions to maximize value and reduce churn, ensuring clients receive the support they need to achieve success. Collaboration with Internal Teams: Work closely with Solution Engineering, Product, and Support teams to resolve issues, ensure a smooth client experience, and contribute to the continuous improvement of blithequark’s solutions. Who You Are Technically Proficient: You possess a strong understanding of platform features, integrations, and workflows, and can translate this knowledge into actionable guidance for clients, helping them overcome technical challenges. Adaptable and Quick Learner: You adapt and learn quickly, thriving in dynamic environments where no two days are the same, and are eager to embrace new technologies and methodologies. Technical and Analytical Mindset: You approach problems with a technical and analytical mindset, simplifying complex challenges for clients and providing innovative solutions to drive their success. Industry Knowledge: You have knowledge and/or experience in Retail, Marketplace, Digital Commerce, or Omnichannel, understanding how these areas impact adoption and customer experience, and can leverage this expertise to drive client success. Customer Success Experience: You have experience in Customer Success, Technical Account Management, or Solution Engineering, with a proven track record of driving adoption, satisfaction, and revenue growth through strategic relationship management and technical expertise. Excellent Communication Skills: You are fluent in English and comfortable communicating with global clients; Spanish is a plus, and you possess excellent written and verbal communication skills, with the ability to articulate complex technical concepts in a clear, concise manner. Proactive and Organized: You are proactive, organized, and driven to help clients succeed with blithequark’s solutions, with a strong focus on delivering results, meeting deadlines, and exceeding client expectations. Essential Qualifications Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. At least 2 years of experience in Customer Success, Technical Account Management, or Solution Engineering, with a focus on driving adoption and delivering value to clients. Strong understanding of software platforms, integrations, and workflows, with the ability to learn and adapt to new technologies quickly. Excellent communication, interpersonal, and project management skills, with the ability to work effectively with clients, internal teams, and stakeholders. Preferred Qualifications Master's degree in Computer Science, Information Technology, Business Administration, or a related field. Experience working with artificial intelligence, machine learning, or data analytics, with a strong understanding of how these technologies can drive business value. Knowledge of Retail, Marketplace, Digital Commerce, or Omnichannel, with a strong understanding of how these areas impact adoption and customer experience. Certifications in Customer Success, Technical Account Management, or Solution Engineering, such as CSM, CTAM, or CSPO. Skills and Competencies Technical Skills: Proficiency in software platforms, integrations, and workflows, with the ability to learn and adapt to new technologies quickly. Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex technical concepts in a clear, concise manner. Interpersonal Skills: Strong interpersonal skills, with the ability to build strong relationships with clients, internal teams, and stakeholders. Project Management Skills: Strong project management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines. Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex challenges, identify solutions, and implement effective remedies. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement, professional development, and continuous learning. As a Customer Success Analyst, you will have access to: Training and Development Programs: Ongoing training and development programs to enhance your technical, business, and soft skills, with a focus on driving adoption and delivering value to clients. Mentorship and Coaching: Mentorship and coaching from experienced professionals, with a focus on helping you achieve your career goals and develop your skills and expertise. Career Advancement Opportunities: Opportunities for career advancement, with a focus on promoting from within and developing our employees into leaders and experts in their fields. Industry Events and Conferences: Opportunities to attend industry events and conferences, with a focus on staying up-to-date with the latest trends, technologies, and best practices in Customer Success and Technical Account Management. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic, collaborative, and inclusive work environment, with a focus on fostering a culture of innovation, creativity, and excellence. As a Customer Success Analyst, you will be part of a talented team of professionals who are passionate about delivering exceptional customer experiences and driving business value through technology. Our company culture is built on the following values: Innovation: We encourage innovation, creativity, and experimentation, with a focus on developing new solutions and approaches to drive business value. Collaboration: We foster a culture of collaboration, with a focus on working together to achieve common goals and drive success. Inclusion: We promote diversity, equity, and inclusion, with a focus on creating a work environment that is welcoming, respectful, and inclusive of all employees. Excellence: We strive for excellence in everything we do, with a focus on delivering high-quality solutions, services, and experiences to our clients and stakeholders. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a focus on rewarding our employees for their hard work, dedication, and contributions to our success. As a Customer Success Analyst, you will be eligible for: Competitive Salary: A competitive salary, with a focus on recognizing and rewarding your skills, experience, and contributions to our success. Benefits Package: A comprehensive benefits package, including health, dental, and life insurance, with a focus on supporting your physical, mental, and financial well-being. Retirement Plan: A retirement plan, with a focus on helping you plan for your future and achieve your long-term financial goals. Paid Time Off: Paid time off, with a focus on providing you with the flexibility and freedom to take breaks, recharge, and pursue your interests and passions. Professional Development Opportunities: Opportunities for professional development, with a focus on helping you enhance your skills, knowledge, and expertise, and achieve your career goals. Conclusion If you are a motivated, results-driven professional with a passion for delivering exceptional customer experiences and driving business value through technology, we encourage you to apply for this exciting opportunity to join our team as a Customer Success Analyst at blithequark. With your technical expertise, business acumen, and interpersonal skills, you will play a critical role in driving adoption, satisfaction, and revenue growth, and contributing to the success of our clients and our organization. Apply now to take the first step in your journey with blithequark and discover a career that is challenging, rewarding, and fulfilling.