**Experienced Customer Service Representative – Pet Pharmacy Support**

At blithequark, we're passionate about delivering exceptional experiences for pet parents and their beloved companions. As a leading pet pharmacy, we're dedicated to providing top-notch care and wellness services that make a real difference in the lives of our customers. We're now seeking a highly skilled and compassionate Customer Service Representative to join our team and help us achieve our mission. **Why blithequark?** blithequark is more than just a company – we're a community of like-minded individuals who share a passion for making a positive impact. Our team is built on a foundation of mutual respect, trust, and open communication. We believe in empowering our employees to grow, learn, and thrive in a supportive and inclusive environment. If you're looking for a workplace that values your contributions, recognizes your achievements, and provides opportunities for professional growth, then blithequark is the perfect fit for you. **About the Role** As a Customer Service Representative at blithequark, you'll be the face of our company, interacting with customers via inbound calls, emails, and other communication platforms. Your primary responsibility will be to engage with customers, research and resolve issues, and provide exceptional service that exceeds their expectations. You'll be working from the comfort of your own home, with the flexibility to manage your schedule and work overtime as needed. **Key Responsibilities:** * Engage directly with pharmacy customers who contact blithequark for various topics, primarily via inbound calls and other communication platforms. * Research and problem-solve to determine appropriate solutions for the customer and follow up as needed to resolve issues. * Go above and beyond to "wow" our customers by thinking critically and providing solutions that meet their needs while adhering to high safety and regulatory standards. * Collaborate with internal teams to resolve complex issues and ensure seamless customer experiences. * Stay up-to-date with product knowledge, company policies, and industry developments to provide informed and accurate responses to customer inquiries. **Essential Qualifications:** * 1-2 years of experience working in a customer-focused environment, preferably in a call center or customer service role. * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike. * Ability to multitask, think critically, and prioritize tasks to meet deadlines and resolve customer issues. * Flexibility to work a variety of shifts, including evenings, weekends, and holidays, as well as overtime as needed. * Ability to pass a background check for a KY Rx Tech license. * Commitment to providing exceptional customer service and exceeding customer expectations. **Preferred Qualifications:** * Experience working in a remote or virtual environment. * Knowledge of pharmacy operations, regulations, and industry standards. * Certification in customer service, such as Certified Customer Service Representative (CCSR) or Certified Customer Service Manager (CCSM). * Experience with CRM software, such as Salesforce or Zendesk. **Skills and Competencies:** * Excellent communication, interpersonal, and problem-solving skills. * Ability to work independently and as part of a team. * Strong analytical and critical thinking skills. * Flexibility and adaptability in a fast-paced environment. * Proficiency in Microsoft Office, particularly Excel, Word, and Outlook. * Ability to learn and adapt to new systems, processes, and technologies. **Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to helping our employees grow and develop their skills and careers. We offer a range of training programs, mentorship opportunities, and career development resources to support your professional growth. Our team is passionate about sharing knowledge, expertise, and best practices to help you succeed in your role and beyond. **Work Environment and Company Culture:** blithequark is a remote-friendly company that values flexibility, work-life balance, and employee well-being. Our team is spread across the country, and we're committed to creating a sense of community and connection among our employees. We believe in fostering a culture of inclusivity, respect, and open communication, where everyone feels valued, heard, and empowered to contribute. **Compensation, Perks, and Benefits:** As a valued member of our team, you'll enjoy a competitive salary, comprehensive benefits package, and a range of perks and incentives. Our benefits include: * Competitive salary and bonus structure * Comprehensive health, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off, including vacation, sick leave, and holidays * Flexible work arrangements, including remote work options * Professional development opportunities and training programs * Access to exclusive employee discounts and perks **How to Apply:** If you're passionate about delivering exceptional customer experiences and making a positive impact in the lives of pet parents and their companions, then we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to welcome you to the blithequark team!