**Manager Customer & Employee Insights – blithequark Store**

Are you a visionary leader with a passion for understanding customer and employee experiences? Do you thrive in a fast-paced environment where innovation and creativity are encouraged? Look no further than this exciting opportunity to join blithequark as a Manager Customer & Employee Insights – blithequark Store. At blithequark, we're committed to providing our customers with exceptional experiences that exceed their expectations. As a Manager Customer & Employee Insights, you'll play a critical role in helping us achieve this goal by developing and sharing actionable insights that inform key strategic decisions. You'll lead a team of talented professionals in bringing effective and innovative research approaches to the table, and collaborate with stakeholders across the organization to drive business growth. **About blithequark** blithequark is a leading company in the industry, known for our commitment to innovation, customer satisfaction, and employee development. Our vibrant Corporate Campus is the perfect place to collaborate with colleagues, share ideas, and drive results. As a Manager Customer & Employee Insights, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers and employees. **Key Responsibilities** As a Manager Customer & Employee Insights, you'll be responsible for: * Leading and sustaining the generation of consistently reliable, actionable qualitative and quantitative primary research, including both ad hoc research and ongoing tracking studies. * Cultivating, fostering, and promoting an organizational culture for the Insights Team that results in high performance, high morale, integrity, trust, and Teamwork. * Building strong relationships with key stakeholder department leaders and collaborating with internal Customers on refining learning priorities and commitments. * Managing the annual research budget from budget planning to implementation of the budget, maximizing budget expenditures and optimizing for cost savings whenever possible. * Identifying opportunities to train the Insights team on emerging tools and techniques. * Providing recommendations to senior Leadership on most appropriate research methods to meet learning objectives, consulting on application and interpretation of the insights that result from the research. * Ensuring that the team understands the overall vision and has the tools and skills development necessary to meet team and department objectives. * Collaborating with Analytics and Strategy functions to integrate primary and secondary sources into a holistic view of the Customer perspective. * Identifying evolving business needs, industry trends, and advancements in market research tools and methodologies, and advocating for improved tools, partnerships, and techniques. **Essential Qualifications** To be successful in this role, you'll need: * A high school diploma or equivalent. * Demonstrated experience in directly or indirectly leading team(s). * Fully functioning, broad knowledge in: + Qualitative & quantitative market research methodologies. + Advanced analytics (i.e. conjoint, discrete choice, predictive modeling). + Developing data-stories and presenting complex, nuanced consumer feedback and insights to senior leadership. * Ability to effectively communicate and influence by listening intently, questioning appropriately, and articulating clearly. * Ability to create excitement around a shared vision and gain commitment to shared goals. * Ability to quickly make sense of, combine, and organize information into meaningful insights. **Preferred Qualifications** While not required, the following qualifications would be a plus: * A bachelor's degree or higher in a relevant field (e.g. marketing, business, psychology). * Experience working in a customer-centric organization. * Knowledge of emerging trends and technologies in market research and analytics. * Certification in a relevant field (e.g. market research, analytics). **Work Environment and Culture** As a Manager Customer & Employee Insights, you'll be based at our vibrant Corporate Campus in Dallas, TX. You'll work closely with a talented team of professionals who share your passion for innovation and customer satisfaction. Our culture is built on the principles of collaboration, creativity, and continuous learning. **Compensation and Benefits** We offer a competitive market salary ranging from $128,350 to $142,600 per year, depending on qualifications and experience. In addition, you'll be eligible for: * A comprehensive benefits package, including health insurance, 401(k) matching, and profit-sharing contributions. * The opportunity to fly for free on any open seat on all blithequark flights. * A dynamic and supportive work environment that encourages creativity, innovation, and continuous learning. **How to Apply** If you're a motivated and results-driven leader with a passion for customer and employee insights, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. **Job Posting End Date** This job posting will close on August 12, 2025. We encourage you to apply as soon as possible to be considered for this exciting opportunity. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!