**Experienced Customer Service Representative – Mortgage Loan Servicing and Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are ever the same? Look no further! blithequark is seeking an Experienced Customer Service Representative to join our dynamic team of mortgage loan servicing professionals. As a key member of our customer service team, you will play a vital role in providing top-notch support to our borrowers and third-party inquiries, ensuring that their mortgage loan servicing needs are met with accuracy, timeliness, and a smile. **About blithequark** blithequark is a leading provider of integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors. Our mission is to deliver exceptional customer care and programs that support borrowers and their homeownership experience. With a growing team of uniquely talented professionals, we are transforming the residential real estate industry one customer at a time. Join us on this exciting journey and discover a career that is as rewarding as it is challenging. **Job Summary** As an Experienced Customer Service Representative, you will be responsible for providing excellent customer service by answering a large volume of incoming calls and third-party inquiries regarding existing mortgage loans. You will resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. This is an entry-level role in the job family, and you will handle the least complex inbound calls, escalating more complex calls as appropriate. **Key Responsibilities** * Answer least complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans. * Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations. * Refer more complex or complicated calls to qualified team members. * Perform necessary steps to provide call resolution, which may include setup and routing of process tasks, email or phone contact with supporting departments. * Track, follow-up, and complete customer call backs to ensure inquiry resolution. * Collect payments whenever necessary and appropriate. * Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system. * Knowledge of Fair Debt Collection Practices Act preferred. * Knowledge of relevant and industry-specific computer software packages preferred. * Basic negotiation skills. * Ability to understand problems and to collaborate and explore alternative solutions. * Ability to make decisions that have moderate impact on the immediate work unit. * Ability to organize thoughts and ideas into understandable terminology. * Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy. * Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly. **What You'll Need** * High school diploma or equivalent work experience. * Customer service/call center experience preferred, but not required. * Banking, Mortgage/Loan Servicing industry experience preferred, but not required. * Bi-Lingual (Spanish) skillset preferred. * Hours Monday-Friday. **Our Company Culture** At blithequark, we value our employees and strive to create a work environment that is both challenging and rewarding. We offer a comprehensive benefits package, including: * Comprehensive healthcare plans for you and your family. * A discretionary 401(k) match of 50% of the first 4% of pay contributed. * Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. * Customized training programs to help you advance your career. * Employee referral bonuses so you'll get paid to help blithequark grow. * Educational Reimbursement. * Carrington Charitable Foundation contributes to the community through causes that reflect the interests of blithequark Associates. **What We Offer** * A competitive hourly rate of $20.00, plus a monthly incentive. * An additional $1.50 per hour for Spanish bilingual skillset. * Opportunities for career growth and advancement. * A dynamic and supportive work environment. * A comprehensive benefits package. * A chance to make a real difference in the lives of our customers. **How to Apply** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application. We look forward to hearing from you! **Notice to all applicants: blithequark does not do interviews or make offers via text or chat.** We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.