**Customer Experience Specialist - Minneapolis/St. Paul, MN – blithequark Store**

Are you passionate about delivering exceptional customer experiences and making a lasting impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team of Customer Experience Specialists at blithequark, where we're revolutionizing the way we connect with our customers and exceed their expectations. As a Customer Experience Specialist at blithequark, you'll be the face of our brand, responsible for providing top-notch support to our customers through various channels, including phone, email, and social media. You'll be the go-to expert for resolving customer issues, answering questions, and offering personalized solutions that leave a lasting impression. Your passion for delivering exceptional customer experiences will drive our business forward, and we're excited to have you on board. **About blithequark** blithequark is a leading innovator in the industry, known for our commitment to excellence, customer satisfaction, and community engagement. Our team is dedicated to creating a culture of care, integrity, resilience, and servant leadership, where every employee feels valued, empowered, and supported to succeed. We believe that our people are our greatest asset, and we're committed to helping them grow, learn, and thrive in their careers. **Key Responsibilities** As a Customer Experience Specialist at blithequark, you'll be responsible for: * Answering customer calls, emails, and social media messages in a timely, courteous, and accurate manner * Assessing customer needs and offering personalized solutions to meet their expectations * Selling travel-related services and promoting credit card vendor partner products * Identifying and resolving customer issues in a proactive and efficient manner * Collaborating with colleagues to share knowledge, best practices, and ideas for improving customer experiences * Participating in ongoing training and development to stay up-to-date on industry trends, products, and services * Adhering to all blithequark and U.S. Department of Transportation (DOT) compliance requirements **Essential Qualifications** To succeed in this role, you'll need: * A high school diploma, GED, or high school equivalency * Be at least 18 years of age * Authorized to work in the United States * Embraces diverse people, thinking, and styles * Consistently makes safety and security, of self and others, the priority * Digital literacy in navigating web-based applications, emails, instant messaging, and internet searches * Clear, cheerful, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation * Reliable and committed by maintaining excellent attendance, performance, self-motivation, and goal attainment * Demonstrates that privacy is a priority when handling personal data **Preferred Qualifications** While not required, having one year of experience working in sales or customer service can be beneficial. Additionally, Spanish language fluency can be an asset, as we periodically open internal bilingual positions to current Customer Experience Specialists. **Skills and Competencies** To excel in this role, you'll need: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Proficiency in navigating web-based applications, emails, instant messaging, and internet searches * Strong attention to detail and organizational skills * Ability to work effectively in a team environment * Strong customer service skills, with a focus on delivering exceptional experiences * Ability to adapt to changing priorities and deadlines * Strong time management and prioritization skills **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow, learn, and thrive in their careers. As a Customer Experience Specialist, you'll have opportunities to: * Advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues * Participate in ongoing training and development to stay up-to-date on industry trends, products, and services * Collaborate with colleagues to share knowledge, best practices, and ideas for improving customer experiences * Take on additional responsibilities and leadership roles as you grow and develop in your career * Access to over 500 discounts, specialty savings, and voluntary benefits through blithequark Perks **Work Environment and Company Culture** At blithequark, we're proud of our culture of care, integrity, resilience, and servant leadership. Our team is dedicated to creating a positive, inclusive, and supportive work environment where every employee feels valued, empowered, and supported to succeed. We believe that our people are our greatest asset, and we're committed to helping them grow, learn, and thrive in their careers. **Compensation, Perks, and Benefits** As a blithequark employee, you'll enjoy a competitive salary, industry-leading profit-sharing program, and performance incentives. You'll also have access to a range of benefits, including: * 401(k) with generous company contributions up to 9% * Paid time off, including vacation, holidays, paid personal time, maternity and parental leave * Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits * Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages * Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health * Domestic and international space-available flight privileges for employees and eligible family members * Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint * Recognition rewards and awards through the platform Unstoppable Together * Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies **How to Apply** If you're passionate about delivering exceptional customer experiences and making a lasting impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture, benefits, and career growth opportunities. We can't wait to hear from you!