**Customer Service Representative - Evening Shift – blithequark Store**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working with diverse groups of people? If so, we have an exciting opportunity for you to join blithequark as a Customer Service Representative - Evening Shift in our Pollock Testing Center. **About blithequark** blithequark is a leading organization dedicated to providing innovative solutions and exceptional customer experiences. Our Pollock Testing Center is a hub of activity, serving students from diverse backgrounds and cultures. As a Customer Service Representative, you will play a vital role in ensuring that our students receive the highest level of support and service. **Job Summary** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Evening Shift. In this role, you will be responsible for interacting with students, resolving test and registration issues, and providing information and guidance on check-in/check-out processes. You will also be responsible for monitoring in-progress testing, maintaining a clean and organized testing room, and providing support for Scanning Operations. **Key Responsibilities** * Greet and check students into the Testing Center * Ensure that prohibited items are not brought into the testing room * Help students resolve test and registration issues * Provide information and guidance on check-in/check-out processes * Monitor in-progress testing * Regular upkeep of staff areas and the testing room * Provide support and develop skills for Scanning Operations * Interact with faculty and staff, answering questions about the testing system and Testing Center policy **Requirements** * This is an on-site position * Ability to stand for extended periods and periodically walk through the testing room * Work schedule is second shift, typically from 2:45 PM to 11:15 PM during days with evening testing, and first shift when there is no evening testing * Flexibility to take an occasional morning shift * Ability to learn how to use new software * Strong customer service, communication skills, and attention to detail * Prior experience working with individuals from diverse backgrounds and cultures is preferred **Preferred Qualifications** * Previous relevant work experience accepted in lieu of education * Strong problem-solving skills and ability to work independently * Ability to work in a fast-paced environment and adapt to changing situations * Familiarity with testing and registration processes **Education and Certifications** * General Equivalency Diploma (GED) or High School (HS) * No prior relevant work experience required; previous relevant work experience accepted in lieu of education * Required Certifications: None **Background Checks and Clearances** * Employment with blithequark will require successful completion of background check(s) in accordance with University policies * Penn State does not sponsor or take over sponsorship of a staff employment Visa * Applicants must be authorized to work in the U.S. **Salary and Benefits** * Salary range for this position, including all possible grades, is $31,600.00 - $45,800.00 * Salary Structure - Information on Penn State's salary structure * Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being * In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off * One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children **Work Environment and Culture** * Our Pollock Testing Center is a dynamic and fast-paced environment, serving students from diverse backgrounds and cultures * We value a culture of belonging, equity, and respect, and are committed to providing a welcoming and inclusive environment for all employees and students * We offer opportunities for growth and development, and are committed to supporting the success of our employees **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our online portal, and we look forward to reviewing your qualifications. **Equal Employment Opportunity** blithequark is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. **Notice to Out of State Applicants** For additional information on remote work at blithequark, see Notice to Out of State Applicants. **Federal Contractors Labor Law Poster** * PA State Labor Law Poster * Penn State Policies * Copyright Information * Hotlines Other Jobs To Apply No other job posts for this day. APPLICATION INSTRUCTIONS: CURRENT blithequark EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. CURRENT blithequark STUDENT (not employed previously at the university) and seeking employment with blithequark, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants. Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at blithequark, see Notice to Out of State Applicants. This position is funded for 12 months; continuation past 12 months will be based on university need, performance, and/or availability of funding.​This is a/an 75% full-time equivalency (FTE) job with months off. The number of months off will be determined by the position's FTE percentage. The timing of months off will be set to meet the needs of the unit and the essential duties of the position. Questions related to HR105 FTE positions should be directed to the hiring manager during the interview process. This position is eligible for benefits associated with any full-time position. The salary grade and range listed in the posting is reflective of a 100% Full-time position. Full-time equivalency job offers may fall outside of the listed range due to the assigned percentage of effort.POSITION SPECIFICS​The Schreyer Institute for Teaching Excellence seeks a Customer Service Representative - Evening Shift for the Pollock Testing Center. The working period is mid-August through mid-May. Upon successful performance of duties, the term position has a strong possibility of renewal.The primary role of this position is to interact with students which includes but is not limited to: Greet and check students into the Testing Center Ensure that prohibited items are not brought into the testing room Help students resolve test and registration issues Provide information and guidance on check-in/check-out processes Monitor in-progress testing Regular upkeep of staff areas and the testing room Provide support and develop skills for Scanning Operations This position will need to know, understand, and follow Testing Center and PSU policies. The role interacts with faculty and staff, answering questions about the testing system, and Testing Center policy.Requirements: This is an on-site position This position requires the ability to stand for extended periods and periodically walk through the testing room The work schedule is second shift and is typically from 2:45 PM to 11:15 PM during days with evening testing, and first shift when there is no evening testing The flexibility to take an occasional morning shift The ability to learn how to use new software Successful candidates will have strong customer service, communication skills, be detail-oriented, and be able to describe them with examples. Because we serve a diverse student population, prior experience working with individuals from a variety of backgrounds and cultures is preferred.This position is filled at the Support level.MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONSGeneral Equivalency Diploma (GED) or High School (HS)No prior relevant work experience required; previous relevant work experience accepted in lieu of education.Required Certifications:NoneBACKGROUND CHECKS/CLEARANCESEmployment with the University will require successful completion of background check(s) in accordance with University policies.Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.SALARY & BENEFITSThe salary range for this position, including all possible grades, is $31,600.00 - $45,800.00.Salary Structure - Information on Penn State's salary structurePenn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.CAMPUS SECURITY CRIME STATISTICSPursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.EEO IS THE LAWPenn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.Federal Contractors Labor Law PosterPA State Labor Law PosterPenn State PoliciesCopyright InformationHotlines