**Customer Experience Specialist – Augusta, GA – blithequark Store**

Are you passionate about delivering exceptional customer experiences and making a lasting impact on people's lives? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we invite you to join our dynamic team at blithequark as a Customer Experience Specialist in Augusta, GA. **About blithequark** blithequark is a leading innovator in the industry, renowned for its commitment to excellence and customer satisfaction. As a Customer Experience Specialist, you will be part of a high-energy call center environment where you will have the opportunity to make a real difference in the lives of our customers. Our team is passionate about listening to, caring for, and connecting with customers, and we're looking for like-minded individuals to join our ranks. **Key Responsibilities** As a Customer Experience Specialist at blithequark, you will be responsible for: * Answering calls in an efficient, courteous, and accurate manner * Assessing customer needs and offering solutions and additional products * Actively listening to customers and building a rapport with them * Quickly identifying and owning customer issues * Actively searching for solutions to problems * Making quality decisions * Attention to detail * Interacting with a globally diverse group of customers and colleagues **Benefits and Perks to Help You Keep Climbing** At blithequark, we believe that our people are our greatest asset. That's why we offer a comprehensive benefits package that includes: * Competitive salary, industry-leading profit-sharing program, and performance incentives * 401(k) with generous company contributions up to 9 * Paid time off including vacation, holidays, paid personal time, maternity and parental leave * Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life benefits * Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages * Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health * Domestic and International space-available flight privileges for employees and eligible family members * Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint * Recognition rewards and awards through the platform Unstoppable Together * Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies * Access to over 500 discounts, specialty savings, and voluntary benefits through blithequark Perks, such as car and hotel rentals, and auto, home, and pet insurance, legal services, and childcare **What You Need to Succeed** To be successful in this role, you will need: * High School diploma, GED, or High School Equivalency * Be at least 18 years of age * Authorized to work in the United States * Embraces diverse people, thinking, and styles * Consistently makes safety and security, of self and others, the priority * New hires are flexible in working PM shifts with 2 consecutive days off, which will likely be offered midweek * Digital literacy in navigating web-based applications, emails, instant messaging, and internet searches * Demonstrate clear, cheerful, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation * Reliable and committed by maintaining excellent attendance, performance, self-motivation, and goal attainment * Demonstrates that privacy is a priority when handling personal data **What Will Give You a Competitive Edge** While not required, having one year of experience working in sales or customer service will give you a competitive edge in this role. Additionally, Spanish language fluency is a plus, as we periodically open internal bilingual positions (with associated pay increase) to current Customer Experience Specialists. **Career Growth Opportunities and Learning Benefits** As a Customer Experience Specialist at blithequark, you will have the opportunity to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues. You will also have access to ongoing training and development programs to help you grow and succeed in your career. **Work Environment and Company Culture** Our call center environment is fast-paced and dynamic, with a focus on delivering exceptional customer experiences. We are a performance-based culture, and our team is passionate about listening to, caring for, and connecting with customers. We believe in sharing success with our employees and offer a comprehensive benefits package to support their well-being and career growth. **How to Apply** If you are passionate about delivering exceptional customer experiences and making a lasting impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website to learn more about this role and submit your application. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Contact Us** If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you!