Experienced Customer Success Manager and Team Lead – Driving Exceptional Customer Outcomes and Team Excellence at blithequark

Introduction to blithequark At blithequark, we are pioneering a revolution in cybersecurity compliance, recognized as one of the industry's most innovative and trusted providers. With a robust portfolio of products that safeguard thousands of businesses worldwide, we have been featured in major publications such as Forbes, TechCrunch, and The Wall Street Journal for our transformative impact on the way companies achieve and maintain compliance standards. Our mission remains clear: to provide seamless, secure compliance solutions that enable businesses to focus on what they do best. Joining blithequark means becoming part of a dynamic team dedicated to professional excellence and continuous learning in an environment that values creativity and forward-thinking. About the Role As a first-line People Manager in Customer Success at blithequark, you will lead a team of Customer Success Managers (and/or Associates). At this level, your impact comes through your team: translating company and department goals into team objectives, coaching individuals, and overseeing day-to-day operations to ensure exceptional customer outcomes. This is a highly cross-functional role that partners closely with Sales, Support, Product, and other teams to deliver results. Your leadership will be instrumental in driving customer satisfaction, retention, and expansion, while fostering a culture of excellence within your team. Key Responsibilities Lead a team of CSMs by setting clear goals and performance expectations aligned with Customer Success KPIs (e.g., retention, expansion, NPS). Monitor team performance and customer account health across the portfolio; step in on escalations and reallocate resources when needed. Provide regular coaching, feedback, and career development through one-on-ones, performance reviews, and growth planning. Drive consistency and quality in the execution of core CS processes (onboarding, QBRs, renewals), standardizing best practices across the team. Collaborate with cross-functional peers to resolve issues, improve the customer experience, and advocate for customer and team needs. Participate in hiring, onboarding, and scaling the team as the customer base grows. Essential Qualifications 2–4+ years of people management experience in Customer Success or a related customer-facing function. Proven ability to lead, coach, and develop a team in a fast-paced environment. Strong organizational skills with the ability to balance team workload and prioritize across multiple customer needs. Excellent communication skills: clear in setting expectations, delivering feedback, and providing visibility to leadership on team performance. Data-driven mindset with experience using metrics and dashboards to track performance, spot trends, and guide decisions. Preferred Qualifications Experience with compliance frameworks (SOC 2, ISO 27001, NIST, or similar) or guiding customers through audits is a plus but not required. Self-starter with an ownership mindset who is coachable, proactive, and detail-oriented. Excels in a fast-paced, evolving environment. Skills and Competencies To succeed in this role, you will need to possess a unique blend of leadership, technical, and interpersonal skills. These include: Leadership skills: Ability to motivate, coach, and develop a high-performing team. Communication skills: Excellent written and verbal communication skills, with the ability to articulate complex ideas simply and effectively. Technical skills: Familiarity with compliance frameworks and technical solutions, with the ability to learn and adapt quickly. Interpersonal skills: Ability to build strong relationships with customers, team members, and cross-functional stakeholders. Problem-solving skills: Strong conflict resolution and problem-solving skills, able to handle escalations and team challenges with calm, solutions-oriented approaches. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Success Manager and Team Lead, you will have access to: Professional development opportunities: Training, mentoring, and coaching to help you develop your skills and advance your career. Cross-functional collaboration: Opportunities to work with other teams, including Sales, Support, and Product, to gain a deeper understanding of our business and solutions. Industry events and conferences: Participation in industry events and conferences to stay up-to-date on the latest trends and best practices in customer success and compliance. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and inclusive work environment. As a remote-first company, we offer: Flexible work arrangements: The ability to work from anywhere, with flexible hours and a remote-first culture. Collaborative team environment: A team-oriented culture that values open communication, transparency, and feedback. Recognition and rewards: Opportunities for recognition and rewards for outstanding performance and contributions to the team. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including: Medical, dental, and vision benefits: Comprehensive benefits for you and your dependent(s). Flexible PTO: Generous paid time off to recharge and pursue your interests. 401(k): A retirement savings plan to help you plan for your future. Paid family leave: Support for you and your family during important life events. Ground floor opportunity: The chance to join a growing company and make a meaningful impact on our success. Conclusion If you are a motivated and experienced Customer Success professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Success Manager and Team Lead, you will play a critical role in driving customer satisfaction, retention, and expansion, while fostering a culture of excellence within your team. With our commitment to growth, development, and well-being, you will have the opportunity to thrive in a dynamic and inclusive work environment. Apply now to join our team and help us revolutionize the way companies achieve and maintain compliance standards.