Experienced Customer Support Expert – Delivering Personalized Solutions and Building Lasting Relationships with Small Business Owners

Welcome to blithequark blithequark is revolutionizing the way entrepreneurs succeed by providing a comprehensive ecosystem of business management tools. Our platform empowers small business owners to focus on their passions, rather than administrative tasks, by offering a range of innovative solutions including booking and scheduling, marketing, analytics, payment processing, and more. With tens of thousands of small business owners relying on us every day, we're committed to delivering exceptional support and fostering long-lasting relationships with our customers. As a unique blend of fintech, SMB software, and consumer company, blithequark is dedicated to making a meaningful impact on the lives of our customers. Our vibrant brand is built on the principles of innovation, customer-centricity, and community, and we're passionate about creating a workplace where all employees feel supported and empowered to do their best work. About the Role We're seeking a highly skilled Customer Support Expert to join our team and provide one-of-a-kind support to our customers throughout their entire journey. As a Customer Support Expert, you'll have the opportunity to build your product knowledge, develop effective tools to resolve customer issues, and become an advocate for the blithequark brand. Through calls, email, and text conversations, you'll deliver personalized support and foster strong, long-lasting relationships with our customers. This role can be based anywhere in Canada, and you'll report to the Customer Support Manager. Please note that the hours for this role are Tuesday-Saturday 11AM-7:30pm EST. We're looking for a talented individual who is passionate about customer support, has excellent communication skills, and is able to work effectively in a fast-paced, high-growth environment. Key Responsibilities Deliver best-in-class, personalized support to meet our high standards for customer satisfaction, working with customers to understand their goals and address their challenges through effective ticket responses Master your understanding of the blithequark product by answering support tickets primarily via phone and text, and develop effective tools to resolve customer issues Collaborate with a dynamic team to achieve team and company goals, such as customer acquisition and retention, and engage with the team to identify areas of opportunity to improve resources, including macros and help center content Provide feedback and suggestions to improve our products and services, and participate in ongoing training and development to enhance your skills and knowledge Essential Qualifications 1+ year of work experience in a customer-facing role, with a preference for SaaS experience Proven record of driving customer satisfaction and meeting or exceeding performance standards Excellent written and verbal communication skills, with the ability to adapt to various communication styles and personalities A strong team player, self-starter who thrives in a fast-paced, high-growth start-up environment, and is able to work effectively in a remote team setting Preferred Qualifications Experience working with small business owners or entrepreneurs, and a understanding of their unique challenges and needs Knowledge of business management tools, including booking and scheduling, marketing, analytics, and payment processing Experience with customer support software and ticketing systems, and the ability to learn new technologies quickly A certification in customer support or a related field, such as customer experience or technical support Skills and Competencies Strong problem-solving and analytical skills, with the ability to think critically and outside the box Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members Ability to work effectively in a fast-paced, high-growth environment, and to prioritize tasks and manage multiple projects simultaneously Strong attention to detail, and a commitment to delivering high-quality results and exceptional customer experiences Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including workshops, webinars, and conferences, to help you enhance your skills and knowledge. We also provide a yearly stipend for approved learning and educational-related expenses, and encourage our employees to pursue certifications and continuing education opportunities. As a Customer Support Expert, you'll have the opportunity to work with a dynamic team and develop your skills and expertise in customer support, product knowledge, and communication. You'll also have the chance to contribute to the development of our products and services, and to make a meaningful impact on the lives of our customers. Work Environment and Company Culture At blithequark, we're passionate about creating a workplace where all employees feel supported and empowered to do their best work. We celebrate our differences and are committed to creating a diverse and inclusive work environment. We believe that this benefits not only our employees but our products, customers, and community as well. We offer a range of benefits and perks, including flexible PTO, competitive health and dental insurance options, generous parental leave policy, and home office support. We also provide opportunities for team bonding and socialization, both virtually and in person, and encourage our employees to build meaningful relationships with their colleagues. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including flexible PTO, competitive health and dental insurance options, and generous parental leave policy. We also provide a range of perks, including home office support, team bonding opportunities, and professional development opportunities. Our goal is to provide a comprehensive compensation and benefits package that supports the well-being and success of our employees. Conclusion If you're a motivated and talented individual who is passionate about customer support, we encourage you to apply for this exciting opportunity. As a Customer Support Expert at blithequark, you'll have the chance to make a meaningful impact on the lives of our customers, develop your skills and expertise, and contribute to the success of our company. Don't miss out on this opportunity to join our dynamic team and help us revolutionize the way entrepreneurs succeed. Apply now to become a part of the blithequark team and start your journey as a Customer Support Expert. We can't wait to hear from you!