Experienced Customer Success Specialist – Delivering Exceptional Customer Experiences in a Fast-Paced Environment

Welcome to blithequark blithequark is a subsidiary of blithequark, a New York-based, fast-growing, fully remote company with a team spread across India and the Philippines. A few years ago, blithequark began helping other fast-growing companies build their teams, and we got so good at it that we spun out a new company to focus exclusively on that. At blithequark, we help companies grow full-time, cross-functional teams abroad, hiring the smartest people and placing them into the best companies. In three years, we’ve never lost a client. If you’re interested in a blithequark role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month. Think of us as your personal talent agent — and good luck with the application! Our mission is to provide exceptional service and performance, sitting at the core of all that we do, and we believe this will help us capture and maintain long-term relationships with customers. About the Industry The car wash industry is one of retail’s fastest-growing spaces, with express car washes being a key area of focus. Our partner company, also part of blithequark, is a Car Wash platform business focused on building and buying brands in this space. The mission is to disrupt this $14bn industry by using technology to drive growth and expanding the network of data-enabled washes. Service and performance sit at the core of all that we do, and we believe this will help us capture and maintain long-term relationships with customers. We're a forward-thinking company where innovation meets customer care, and we're looking for passionate individuals to join our growing team. As a Customer Success Specialist, you'll be on the front lines, helping our customers navigate their memberships, manage accounts, answer their general inquiries, and ensuring they leave each interaction feeling valued and understood. Role Overview: As a Customer Success Specialist at blithequark, you'll be instrumental in helping us create and build the foundation for an amazing customer experience. You'll provide exceptional customer service via phone, email, and other channels, handling and resolving inquiries related to memberships, accounts, customer visits, and general feedback. Your goal will be to ensure that every customer interaction is positive, helpful, and resolves their issues efficiently. Key Responsibilities: Provide exceptional customer service via phone, email, and other channels, handling and resolving inquiries related to memberships, accounts, customer visits, and general feedback. Execute on established playbooks to resolve customer issues efficiently and effectively, while assisting in documenting and improving processes that already exist. Work cross-functionally with operations and growth team members to resolve customer questions and issues. Collaborate with the Success team to identify patterns of customer pain points, refine support processes, and improve the customer experience. Assist with account updates, data management, and the analysis of customer support trends. Document and track key learnings, ongoing issues, and share insights with other teams for visibility. Help with other customer success projects as needed, such as outreach for payment information updates, proactively requesting customer feedback, researching customer accounts, and more. What We're Looking For: Customer Empathy: You are an exceptional listener and care deeply about understanding and helping with customer needs. You have a genuine desire to resolve customer issues. Communication Skills: Top-notch written and spoken communication abilities in English. You are comfortable and confident in English conversations. Ownership and Dependability: A strong sense of responsibility and the ability to deliver consistent, reliable results. Team Player: You are highly collaborative and thoughtful in your approaches, whether you’re working with your own team or cross-functionally. You build trust easily with colleagues. Adaptability and Curiosity: Comfortable with ambiguity and eager to embrace new challenges. You aren’t afraid to get creative to help solve a new problem. You’re able to learn new tools with ease. Growth Mindset: An eagerness to learn and grow within a fast-paced, evolving environment. Our Customer Success organization is still new, and you will have the opportunity to help us become even better! Essential Qualifications: To be successful in this role, you'll need to have a strong foundation in customer service, with a proven track record of delivering exceptional results. You'll be highly organized, able to prioritize tasks effectively, and have excellent time management skills. A strong understanding of the car wash industry is not required, but a willingness to learn and adapt to our business is essential. Preferred Qualifications: While not required, having experience in a similar customer-facing role, particularly in a fast-paced environment, would be highly beneficial. You'll also have experience working with CRM software, data analysis tools, and other technologies that support customer success. A certification in customer service or a related field would be a plus. Skills and Competencies: To excel in this role, you'll need to have a unique blend of skills and competencies, including: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work in a fast-paced environment and prioritize tasks effectively Strong attention to detail and ability to maintain accuracy in a high-volume environment Ability to learn new tools and technologies quickly Strong customer service skills and a customer-centric approach Career Growth Opportunities: At blithequark, we're committed to helping our team members grow and develop in their careers. As a Customer Success Specialist, you'll have the opportunity to learn from experienced professionals, take on new challenges, and develop new skills. We offer regular training and development programs, as well as opportunities for advancement within the company. Learning Benefits: We believe that learning and development are essential to success, and we offer a range of benefits to support your growth, including: Regular training and development programs Opportunities for advancement within the company Access to industry-leading tools and technologies A collaborative and supportive work environment Work Environment and Company Culture: At blithequark, we're proud of our company culture, which is built on a foundation of innovation, customer care, and teamwork. We believe in creating a work environment that is supportive, collaborative, and fun, and we offer a range of benefits to support your well-being, including: Flexible working hours and remote work options Competitive salary and benefits package Opportunities for professional development and growth A collaborative and supportive work environment Compensation, Perks, and Benefits: We offer a competitive salary and benefits package, as well as a range of perks and benefits to support your well-being, including: Competitive salary Comprehensive benefits package Flexible working hours and remote work options Opportunities for professional development and growth A collaborative and supportive work environment Additional Details: Business operating hours are in the United States Central Time Zone, between Monday to Friday 8 AM to 6 PM CT and Saturday and Sunday 8 AM to 4 PM CT. Earliest shift times start at 7:30 AM CT, and latest shift times end at 6:30 PM CT. You will work 5 days a week but will have 2 consecutive days off. Standard shift schedules are typically in place for a quarter (four months) at a time. Location - Philippines (Remote) Conclusion: If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Success Specialist at blithequark, you'll have the chance to make a real difference in the lives of our customers, while also developing your skills and advancing your career. Don't miss out on this opportunity to join our team and help us shape the future of customer success. Apply now to take the first step towards an exciting and rewarding career with blithequark!