Bilingual Customer Experience Agent (French and English Speaking) for a Dynamic E-commerce Platform at blithequark

Welcome to blithequark: Redefining the Future of Commerce blithequark is the largest livestream shopping platform in North America and Europe, offering a unique space to buy, sell, and discover a wide range of products, from fashion and beauty to rare collectibles like trading cards, comic books, and live plants. As a remote co-located team, we are driven by innovation and guided by our values. With hubs in the US, UK, Ireland, Poland, and Germany, we are building the future of online marketplaces together, and we invite you to join us on this exciting journey. Our live auctions are designed to have something for everyone, making us one of the fastest-growing marketplaces. We are looking for bold, forward-thinking problem solvers across all functional areas to help us achieve our vision. If you are curious about the latest developments at blithequark, you can check out our news and engineering blogs. At blithequark, we believe in enabling anyone to turn their passion into a business and bringing people together through commerce. Our mission is to create a community that is inclusive, supportive, and fun, where everyone can thrive and grow. We are committed to making a positive impact on the lives of our customers, employees, and the environment. About the Role The Customer Experience team at blithequark is dedicated to driving the best possible user experience through process improvement, order management, and problem-solving. As a Customer Experience Agent, you will play a critical role in ensuring that our customers receive the product they ordered as quickly as possible and that any issues are resolved promptly and efficiently. Your key responsibilities will include: Interacting with buyers and sellers with a customer-first attitude to ensure a positive experience. Resolving all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner. Becoming an expert in the blithequark product, processes, and systems to drive positive outcomes for our users. Working with other departments to troubleshoot, research, and resolve open questions. Seeking out opportunities to eliminate repeat contacts and improve the overall customer experience. We are looking for someone who is passionate about delivering exceptional customer service, has a growth mindset, and is willing to learn and adapt in a fast-paced environment. If you are a team player with a customer-centric approach and a proactive problem-solving attitude, we would love to hear from you. About You We are looking for a highly motivated and customer-focused individual to join our Customer Experience team. The ideal candidate will have: 2+ years of support experience handling email and/or chat services. Weekend availability required. Fluency in English and French, with an understanding of the French market. Understanding of e-commerce and marketplace operations. Experience with customer-facing systems like Zendesk, Kustomer, or Intercom. An obsession with customers and a passion for delivering exceptional service. A proactive problem-solving attitude and a willingness to improve processes. Knowledge of collectibles is a plus. A bachelor's degree is preferred. Previous start-up experience is a plus. We value diversity and believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. Benefits At blithequark, we offer a range of benefits to support our employees' well-being, growth, and development. These include: Flexible time-off policy and holiday pay for working company-wide holidays (including a spring and winter break). Health insurance options, including medical, dental, and vision. Work-from-home support, including a home office setup allowance and a monthly allowance for cell phone and internet. Care benefits, including a monthly allowance for wellness, an annual allowance towards childcare, and a lifetime benefit for family planning, such as adoption or fertility expenses. Pension plans internationally. A monthly allowance to "dogfood" the app, which means using our platform as a buyer and seller to develop a deep understanding of our product and improve the user experience. Parental leave, including 16 weeks of paid parental leave and a gradual return to work. We are committed to creating a positive and inclusive work environment that supports the well-being and growth of all our employees. Career Growth Opportunities At blithequark, we believe in investing in our employees' growth and development. We offer a range of training and development opportunities, including mentorship programs, workshops, and conferences. We also encourage our employees to take ownership of their careers and provide support for professional development and advancement. Our company culture is built on the values of innovation, teamwork, and customer obsession. We believe in empowering our employees to make decisions, take risks, and learn from their mistakes. We also prioritize work-life balance and offer flexible working arrangements to support our employees' well-being and happiness. Work Environment and Company Culture Our work environment is dynamic, fast-paced, and collaborative. We believe in working together as a team to achieve our goals and celebrate our successes. We also prioritize feedback, transparency, and open communication, and we encourage our employees to speak up and share their ideas and concerns. We are proud to be an equal opportunity employer and value diversity in all its forms. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our Customer Experience team at blithequark. Please find our blithequark Candidate Privacy Notice here. We look forward to hearing from you and exploring how you can contribute to our mission to redefine the future of commerce. Apply now and join our team of innovators, thinkers, and doers who are passionate about creating a better future for our customers, employees, and the environment.