Experienced Customer Success Manager – Brazil Region, Driving Growth and Adoption of AI-Powered Solutions

Welcome to blithequark Imagine being part of a pioneering team that is redefining the frontier of Audio AI, impacting millions of individuals and leading developers worldwide. At blithequark, we are passionate about harnessing the power of AI to create innovative solutions that transform lives. Our journey began with the launch of the first AI model to achieve human-like speech, and since then, we have been rapidly scaling and expanding our reach. With a recent $180 million Series C funding round, valuing us at $3.3 billion, we are poised for even greater growth and success. As a research and product company, we are committed to pushing the boundaries of what is possible with AI. Our products and solutions have already made a significant impact, from enabling individuals to read articles and voice over videos to creating Conversational AI agents for support, sales, and education. We are now looking for talented and driven individuals to join our team and contribute to our mission of shaping the future of AI. Our Culture and Values At blithequark, we pride ourselves on our unique culture and values that foster innovation, collaboration, and excellence. We operate with a high-velocity approach, emphasizing rapid experimentation, lean autonomous teams, and minimal bureaucracy. Our focus is on impact, not job titles, and we encourage our team members to take ownership of their work and strive for excellence in everything they do. We are an AI-first company, leveraging AI to drive faster and higher-quality results across all aspects of our business. Our global team is diverse and talented, and we prioritize talent over location. We believe in providing opportunities for growth and development, and our culture is designed to support and empower our team members to achieve their full potential. Key Responsibilities As a Customer Success Manager in the Brazil region, you will play a critical role in driving growth and adoption of our AI-powered solutions. Your key responsibilities will include: Building, maintaining, and owning strong relationships with a book of 40-50 enterprise clients in the Brazil region Partnering with the Customer Success team to develop a scalable CS playbook and framework that supports our customers in the region Onboarding new clients and driving long-term adoption of multiple products Monitoring customer usage and adoption of our products to identify areas for improvement or revenue expansion Owning expansion and renewal of accounts within your book of business, with a focus on driving commercial growth and achieving best-in-class NRR results Contributing to Customer Success OKR goals and owning your customer success KPIs (NRR/GRR) Requirements and Qualifications To be successful in this role, you will need: 5-7 years of previous experience in Customer Success in a fast-paced, SaaS organization Experience demonstrating and unlocking value for customers with technical, mission-critical products (such as conversational AI) Commercial experience, with a proven track record of driving renewals and expansion for your book of business A strong builder mindset, with a relentless focus on customer excellence and scalable product solutions Exceptional communication and interpersonal skills, with the ability to establish, nurture, and maintain relationships across all levels of customer organizations Strong analytical thinking and creative problem-solving skills, with the ability to address diverse customer challenges and drive optimal outcomes Fluency in Brazilian Portuguese and English What We Offer At blithequark, we are committed to providing our team members with a supportive and empowering environment that fosters growth and development. We offer: Annual discretionary stipend towards professional development and learning Annual discretionary stipend to meet up with colleagues and build relationships Annual company offsite, where we bring the entire team together to share knowledge, ideas, and experiences Co-working stipend for team members who are not located near our main hubs An innovative and dynamic culture that is shaping the future of AI Career Growth and Development At blithequark, we are passionate about helping our team members grow and develop their careers. We offer a range of opportunities for learning and development, from mentorship and coaching to training and education. Our culture is designed to support and empower our team members to achieve their full potential, and we are committed to helping you succeed in your career. Work Environment and Company Culture Our work environment is dynamic, innovative, and collaborative. We prioritize talent over location, and our global team is diverse and talented. We believe in providing a supportive and empowering environment that fosters growth and development, and our culture is designed to help you thrive. From social travel and annual company offsite to co-working stipends and innovative culture, we offer a range of benefits and perks that make blithequark a great place to work. Compensation and Benefits We offer a competitive compensation package that reflects your skills, experience, and contributions to the company. Our benefits package includes a range of perks and benefits, from health insurance and retirement plans to paid time off and holidays. We are committed to providing a comprehensive and supportive benefits package that helps you achieve your personal and professional goals. Conclusion If you are a motivated and driven individual who is passionate about AI and customer success, we encourage you to apply for this exciting opportunity. As a Customer Success Manager in the Brazil region, you will play a critical role in driving growth and adoption of our AI-powered solutions. With a competitive compensation package, comprehensive benefits, and a supportive and empowering work environment, blithequark is the perfect place to take your career to the next level. Apply now and join our team of talented and innovative professionals who are shaping the future of AI.