Experienced Scale Customer Success Manager for the Americas Region – Delivering Exceptional Client Experiences and Driving Business Growth at blithequark

Welcome to blithequark blithequark is revolutionizing the way modern organizations navigate global employment, making it easier for businesses of all sizes to recruit, pay, and manage international teams. With a strong foundation in core values and a future-focused work culture, our team works tirelessly to solve ambitious problems, collaborating asynchronously from around the world. You can find blithequark team members working from 6 different continents, and all our positions are fully remote, offering the flexibility and freedom to work from anywhere. At blithequark, we encourage every team member to bring their unique talents, experiences, and cultural background to the table, helping us build a best-in-class HR platform that sets new standards in the industry. If you're energetic, curious, motivated, and ambitious, join our global community and help define the future of work. About the Role As a Scale Customer Success Manager for the Americas region at blithequark, you will be a trusted advisor and advocate for our clients, ensuring a seamless onboarding experience, building strong relationships, and fostering long-term partnerships. This role is crucial for customer retention and growth, acting as the client's go-to expert on product functionality and solutions. Your expertise will help clients navigate our platform, maximize its potential, and achieve their business goals. Key Responsibilities Taking responsibility for the entire customer journey, from onboarding to long-term relationship management, ensuring a high level of customer satisfaction and success. Owning client retention and expansion, identifying upselling and cross-selling opportunities from the Onboarding phase, and developing strategies to grow our business with existing clients. Managing implementation/onboarding projects and working with a large book of clients, prioritizing tasks, and meeting deadlines in a fast-paced environment. Ensuring the delivery model is focused on quality and customer success outcomes, continuously monitoring and improving processes to meet client needs. Monitoring customer complaints and providing assistance to solve any concerns or problems, escalating issues when necessary, and collaborating with internal teams to resolve them promptly. Gathering customer feedback regularly and sharing it with our Product, Sales, Global Operations, Finance, Legal, and Growth teams to inform product development and business strategies. Educating and training customers on key information and processes to set them up for success, becoming a subject matter expert in blithequark's products and services, especially in Employer of Record, Global Payroll, and Contractor management. What You Bring to the Table Expertise in the customer lifecycle, with particular emphasis on the Onboarding phase, and a proven track record of growing and developing customers. A keen ability to understand client needs and suggest targeted solutions, with excellent attention to detail and a real passion for problem-solving and executing strategies across various technical scenarios and customer verticals. Deep understanding of the different stakeholders in your book of business and how to address them in writing, speaking, and presenting, with fluent written and spoken English and well-structured communication skills. Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment, with a readiness to work in a remote setting and adapt to new technologies and tools. Nice to Have Knowledge of how global organizations and start-ups work, with an understanding of the challenges and opportunities they face in managing international teams. Experience working in a fast-paced environment, with a proven ability to adapt to changing priorities and deadlines. Understanding of remote working and its benefits, with a willingness to work asynchronously and collaborate with team members across different time zones. What We Offer At blithequark, we're committed to fair, unbiased compensation and competitive benefits. Our Total Rewards philosophy ensures that all employees receive fair equity pay, along with benefits that support their well-being and career growth. We believe in paying above in-location rates and fostering a culture of internal mobility, employee growth, and development. The On-Target Earnings for this position are between $29,550 and $99,700, with a base salary that makes up 80% of the total compensation package. Our salary ranges are determined by role, level, and location, and we use geo ranges to consider geographic pay differentials as part of our global compensation strategy. Benefits and Perks Our full benefits and perks are explained in our handbook, but some highlights include: Work from anywhere, with flexible paid time off and flexible working hours that allow you to plan your day and life around your needs. 16 weeks paid parental leave, mental health support services, and a budget for local in-person social events or co-working spaces. Stock options, learning budget, home office budget, and IT equipment to support your work and career development. How You'll Plan Your Day (and Life) We work asynchronously at blithequark, which means you can plan your schedule around your life, not around meetings. You'll be empowered to take ownership and be proactive, defaulting to action instead of waiting. Your life-work balance is important, and you'll be encouraged to put yourself and your family first, fitting work around your needs. How to Apply Please fill out the form below and upload your CV in PDF format. We kindly ask you to submit your application and CV in English, as this is the standardized language we use at blithequark. If you don’t have an up-to-date CV but are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Join Our Team If you're passionate about delivering exceptional client experiences, driving business growth, and working in a dynamic, remote environment, we want to hear from you. Apply now to become a Scale Customer Success Manager for the Americas region at blithequark and take the first step towards an exciting and rewarding career. We're an equal employment opportunity employer, and our workforce reflects people of all backgrounds, identities, and experiences. We thank you for considering blithequark as your next career destination and look forward to receiving your application.