**Experienced Customer Service Supervisor – Driving Exceptional Merchant Experience at blithequark**

Are you a seasoned customer service professional with a passion for delivering exceptional experiences to merchants and partners? Do you have a proven track record of coaching and developing high-performing teams to achieve outstanding results? If so, we invite you to join blithequark as an Experienced Customer Service Supervisor, where you will play a critical role in shaping the future of commerce-enabling technology. **About blithequark** blithequark is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, we power billions of transactions annually for hundreds of thousands of businesses in virtually every industry. Our mission is to empower merchants to succeed in an ever-evolving commerce landscape, and we're looking for talented individuals like you to join our team. **Job Summary** As an Experienced Customer Service Supervisor at blithequark, you will be responsible for coaching and developing a team of customer service representatives to deliver exceptional experiences to merchants and partners. You will focus on monitoring, communicating, and delivering upon department KPIs, building and developing a team culture around exceptional performance, and collaborating with fellow management team members to provide a strong team environment and effective communication. **Responsibilities** * Plan, organize, and supervise the day-to-day support operations to ensure seamless delivery of customer service to merchants and partners. * Provide developmental support and guidance to customer service representatives through coaching and floor support, helping them to develop their skills and achieve outstanding results. * Utilize strong problem-solving and people skills to assist customer service representatives with escalated issues, ensuring that merchants and partners receive timely and effective resolutions. * Build and maintain strong relationships with business partners and fellow team members, fostering a culture of collaboration and open communication. * Collaborate with fellow management team members to provide a strong team environment and effective communication, ensuring that all team members are aligned and working towards common goals. * Provide a climate for motivation and support great working relationships, recognizing and rewarding outstanding performance and contributions. * Ability to multitask, meet deadlines, and achieve results under pressure, with a strong sense of personal accountability and a focus on delivering exceptional results. * May be required to work a variety of shifts, holidays, and be available "on call" to ensure that customer service is delivered 24/7. * Must be able to effectively manage the call center queue and report on KPI metrics, ensuring that customer service is delivered to the highest standards. * Implement and maintain departmental policies and procedures, ensuring that customer service is delivered in accordance with blithequark's standards and expectations. * Measure, monitor, and maintain customer service and satisfaction, using data and analytics to inform decision-making and drive continuous improvement. * Manage and schedule training and development for all customer service representatives, ensuring that they have the skills and knowledge needed to deliver exceptional customer service. * Develop and maintain department policies, procedures, and processes, as required, to ensure that customer service is delivered to the highest standards. **Qualifications** * Exceptional time management and a strong sense of personal accountability, with a proven track record of delivering outstanding results in a fast-paced customer service environment. * Comfortable communicating with all departments in the company, including sales, marketing, and technical teams. * Highly organized with great attention to detail, with a focus on delivering exceptional results and exceeding customer expectations. * Passion for high performance and efficiency, with a strong desire to drive continuous improvement and excellence in customer service. * Google and Microsoft Suite experience, with a strong understanding of customer service software and systems. * Goal and results-oriented, with a focus on delivering outstanding results and exceeding customer expectations. * Reasoning and problem-solving skills, with a strong ability to analyze complex issues and develop effective solutions. * Ability to adapt to and implement change, with a strong focus on continuous learning and professional development. * Creative and forward-thinking, with a strong desire to innovate and improve customer service processes and procedures. **Requirements** * Bachelor's degree in Business Administration, Communications, or a related field. * 3+ years of experience in customer service, with a proven track record of delivering exceptional results and exceeding customer expectations. * Experience in a supervisory or leadership role, with a strong ability to coach and develop high-performing teams. * Strong communication and interpersonal skills, with a focus on building and maintaining strong relationships with business partners and fellow team members. * Ability to work in a fast-paced customer service environment, with a strong focus on delivering exceptional results and exceeding customer expectations. **Work Environment and Culture** * blithequark is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. * We offer a dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and open communication. * Our team is passionate about delivering exceptional customer service and exceeding customer expectations, with a strong focus on innovation, creativity, and continuous improvement. * We offer a competitive compensation and benefits package, with a strong focus on recognizing and rewarding outstanding performance and contributions. **How to Apply** If you are a motivated and results-driven customer service professional with a passion for delivering exceptional experiences to merchants and partners, we invite you to apply for the Experienced Customer Service Supervisor role at blithequark. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!