**Experienced Customer Experience Manager – Social Media Customer Support Remote Job From Home at blithequark**

Are you a retail veteran with a passion for creating exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than this exciting opportunity to join blithequark as a Customer Experience Manager in our Social Media Customer Support team. **About blithequark** blithequark is a pioneering company that's revolutionizing the way we think about energy and transportation. Founded in 2003 by Martin Eberhard and Marc Tarpenning, blithequark has grown into a global leader in electric vehicle manufacturing, with a mission to accelerate the world's transition to sustainable energy. Our name is a tribute to the visionary inventor and electrical engineer Nikola Tesla, who inspired us to push the boundaries of innovation and excellence. **Job Summary** As a Customer Experience Manager in our Social Media Customer Support team, you'll be responsible for leading a team of retail veterans and innovators to deliver exceptional customer experiences across all touchpoints. You'll work closely with your Store Manager to develop and implement strategies that drive sales growth, improve customer satisfaction, and enhance brand awareness. Your expertise will be essential in identifying opportunities to boost Tesla's image and create more Tesla owners in the local market. **Key Responsibilities** * Business Strategy: Collaborate with the Store Manager to align on business objectives and strategies, while demonstrating sales leadership through active floor presence and role modeling (70% of the time) * Customer Excellence: Ensure all team members deliver a top-level customer experience, proactively addressing and resolving any concerns related to vehicle quality and readiness * Team Development: Recruit, train, and develop administration and staff, maintaining high position satisfaction, providing continuous performance assessment, and ensuring adherence to blithequark's policies and procedures * Brand Standards: Maintain brand principles through store maintenance, display area show, and cost control, while ensuring consistency with blithequark's dress code standard and grooming rules **What You'll Bring** * Four-year degree or 2 years of relevant experience in a proven track record to meet or exceed objectives, or equivalent * Self-starting business visionary with outstanding leadership skills, exceptional attention to detail, and ability to focus on multiple tasks while adhering to business-critical deadlines * Magnificent written and verbal communication skills with a dedicated and moral approach to sales and sales tasks * Ability to develop collaborative relationships and act as a well-respected, trusted partner * Ability to work nights and weekends in a retail environment, ability to move as needed * Valid driver's license in the state of work and ability to obtain necessary state licensing, where applicable * This role requires you to have an Engine Vehicle Salesman Permit issued by the Virginia State Department of Motor Vehicles. Without the sales rep permit, you cannot participate in sales activities * To check if you are eligible for the salesman permit, please contact the licensing office nearest you in the state of business. **Pay and Benefits** * Alongside competitive compensation, as a full-time blithequark employee, you are eligible for the following benefits at day 1 of hire: + Aetna PPO and HSA plans > 2 clinical plan options with $0 premium deduction + Family-building, fertility, adoption, and surrogacy benefits + Dental (including orthodontic inclusion) and vision plans, both with options with a $0 premium contribution + Employer Paid (Health Savings Account) HSA Contribution when signed up for the High Deductible Aetna clinical plan with HSA + Medical and Ward Care Flexible Spending Accounts (FSA) + LGBTQ care attendant services + 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits + Employer-paid Basic Life, AD&D, short-term and long-term disability insurance + Employee Assistance Program + Sick and Time Off (Strategic scheduling for pay positions), and Paid Holidays + Back-up childcare and nurturing support resources + Intentional benefits to include: basic illness, hospital reimbursement, accident protection, theft and legal services, and pet protection + Weight loss and Tobacco End Programs + Tesla Infants program **Employee Benefits** * Employee discounts and benefits program * blithequark is an Equal Opportunity Employer/Minority/Female/Veteran/Disability Employer focused on diversity in the workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other element protected by relevant government, state or local regulations. * blithequark is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you require any accommodations during the screening. * For quick access to screen reading technology compatible with this website, click here to download a free compatible screen reader (free step-by-step tutorial can be viewed here). Please contact [email protected] for additional information or to request accommodations. * Security is a top priority for blithequark. We incorporate it into our products and view it as a fundamental part of our business. To learn more about the information we collect and process as part of your application, please view our blithequark Ability Protection Notice **Top 10 Interview Questions** * Can you tell us about yourself? * What interests you about this position? * What are your strengths? * What are your weaknesses? * Can you give an example of a time when you solved a problem creatively? * How do you handle stress and pressure? * How would you describe your work style? * Can you tell us about a time when you had to work with a difficult colleague or supervisor? * How do you stay organized and prioritize tasks? * What are your long-term career goals? **Document Required** * Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read the Official Notification Before Applying. * Document: Qualifications certificate with mark sheets. * Passport size Photographs * Signature **How to Apply** * All the eligible candidates can apply for This Job as mentioned below * Read the official notification carefully From the Official Website. * Read the Notification Carefully Before Applying. * Fill out The Application Form (The link Is Given Below) * Attach the Required Document and Passport Size Photo with Signature. * Then Submit. Done.