Experienced Remote Customer Service Representative – Flexible Work from Home Opportunity with blithequark

Introduction to blithequark and the Industry At blithequark, we are passionate about making a positive impact on people's lives, and we believe that our work in facilitating care for patients in self-directed Medicaid programs is a cause worth championing. As a leader in the industry, we are committed to providing exceptional customer service to our clients and their caregivers. If you share our passion for helping others and are looking for a flexible and fulfilling work-from-home opportunity, we invite you to join our team as a Remote Customer Service Representative. Job Overview As a Remote Customer Service Representative with blithequark, you will be responsible for answering incoming calls from patients and caregivers, responding to their questions, and providing important information to ensure that they receive the best possible care. You will be working on behalf of a client that provides payroll services for people in self-directed Medicaid programs, and your role will be critical in facilitating the payments to caregivers and ensuring that they receive compensation for taking care of their loved ones. Key Responsibilities Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions, and providing important information Actively assisting with enrollment, program applications, and set up in applicable systems Retrieving information to assist caregivers with any payroll-related inquiries Utilizing de-escalation techniques when supporting upset or frustrated callers Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing Documenting information and outcomes as necessary About You To be successful in this role, you should have at least one year of customer service experience and strong computer skills. You should also be able to offer empathy, patience, and a friendly demeanor at all times, as well as handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers. Additionally, you should have: Great active listening skills Excellent written and verbal communication skills Strong attention to detail The ability to multitask and adapt to change in a fast-paced environment A quality-focused mindset and a desire to achieve first call resolution whenever possible The ability to accurately and confidently work with numbers and discuss money Essential Qualifications In addition to the skills and competencies listed above, you should also have: A high school diploma or equivalent At least one year of customer service experience Strong computer skills and the ability to troubleshoot technical issues The ability to work independently in a home office environment Preferred Qualifications While not required, the following qualifications are preferred: Experience working in a call center or customer service environment Knowledge of Medicaid programs and payroll services Experience working with sensitive or confidential information Your Home Office Environment To be a successful Remote Customer Service Representative with blithequark, you will need to have a dedicated home office environment that meets the following requirements: A computer with Windows 10 or 11, 8GB of RAM, and a sound card Access to high-speed, hardwired internet (no Wi-Fi or Satellite) Dual monitors A USB noise-cancelling headset A webcam for certification and training purposes Up-to-date antivirus software Flexible Hours of Operation As a Remote Customer Service Representative with blithequark, you will enjoy flexible scheduling, with the ability to choose your own hours within the client's hours of operation. The client's hours of operation are Monday through Saturday, 8:00 AM to 8:00 PM ET, and you will be required to work a minimum of 30-35 hours per week. Please note that Mondays and Fridays are particularly busy, and the client is seeking contractors who can work some hours on those days. Pay and Perks This flexible opportunity pays independent contractors $13 per hour. In addition to your hourly pay, you will also receive: One-on-one mentorship and training Free certification and ongoing development opportunities The freedom and flexibility to choose your own schedule, within the client's hours of operation The chance to achieve better work-life balance Significant savings in expenses related to transportation, clothing, childcare or eldercare, and food Home office tax deductions (consult with an accountant to determine eligibility) Access to blithequark Perks, a program that recognizes the service provided by independent contractors and offers exclusive discounts and savings on a variety of common expenses Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our contractors. As a Remote Customer Service Representative, you will have access to ongoing training and development opportunities, as well as the chance to advance your career within the company. You will also have the opportunity to work with a variety of clients and projects, which will help you to develop new skills and expand your knowledge and experience. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. As a Remote Customer Service Representative, you will be working independently in your home office, but you will also be part of a larger team of contractors and employees who are passionate about delivering exceptional customer service. We believe in fostering a culture of respect, empathy, and open communication, and we are committed to ensuring that all of our contractors feel valued and supported in their work. Conclusion If you are a motivated and compassionate individual who is looking for a flexible and fulfilling work-from-home opportunity, we encourage you to apply for the Remote Customer Service Representative position with blithequark. With competitive pay, flexible scheduling, and opportunities for growth and development, this is a chance to take your career to the next level and make a positive impact on people's lives. Apply today and join our team of dedicated and passionate customer service professionals!