Experienced Customer Service and Vehicle Preparation Associate for a Dynamic Rental Environment – Delivering Exceptional Customer Experiences and Driving Business Growth

Welcome to blithequark At blithequark, we are passionate about providing our customers with world-class service and support. As a leader in the rental industry, we operate a vast network of locations across the globe, offering a wide range of vehicles and services to meet the diverse needs of our customers. Our commitment to excellence, diversity, and inclusion has earned us a reputation as one of the most recognized and respected brands in the world. Job Overview We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Vehicle Preparation Associate. As a key member of our team, you will be responsible for delivering exceptional customer service, maximizing revenue opportunities, and ensuring that our vehicles are prepared to the highest standards for customer pick-up. If you are a team player with a passion for customer service, sales, and vehicle preparation, we encourage you to apply for this exciting opportunity. Key Responsibilities Consult with customers on their rental needs, providing expert advice and guidance to ensure that they receive the best possible service and support Maximize revenue opportunities by actively offering products and services, overcoming customer objections, and promoting additional sales opportunities Ensure that customers receive world-class customer service and sales support, responding promptly and professionally to all customer inquiries and concerns Shuttle customers to and from our locations, providing a safe and courteous service that meets the highest standards of customer care Prepare vehicles for customer pick-up, including cleaning, assessing damage, fueling, and refilling all fluids to ensure that they are in excellent condition Perform a range of administrative tasks, including operating computer terminals, telephones, calculators, copy machines, and fax machines Essential Qualifications To be successful in this role, you will need to possess strong oral and written communication skills, with the ability to communicate effectively with customers, colleagues, and management. You will also need to be physically fit, with the ability to sit, stand, walk, bend, twist, climb, drive, push, and pull, as well as lift, see, and read. Additionally, you will need to have knowledge of equipment operation, including computer terminals, telephones, calculators, copy machines, and fax machines. Preferred Qualifications While not essential, we are looking for candidates with previous experience in customer service, sales, or vehicle preparation. You will also need to be flexible, with the ability to work a variety of shifts, including evenings, weekends, and holidays. A strong work ethic, a positive attitude, and a commitment to delivering exceptional customer service are also essential for success in this role. Skills and Competencies Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues Excellent customer service skills, with a focus on delivering world-class service and support Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities Strong problem-solving skills, with the ability to overcome customer objections and resolve issues promptly and professionally Basic computer skills, with the ability to operate a range of equipment, including computer terminals, telephones, and calculators Career Growth and Development At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs, designed to help you build your skills and advance your career. From customer service and sales training to leadership and management development, we are dedicated to helping you achieve your full potential and succeed in your role. Work Environment and Company Culture Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer service and support. We are a diverse and inclusive organization, committed to promoting employment and advancement opportunities for all employees. Our company culture is built on a foundation of respect, integrity, and teamwork, with a strong emphasis on recognizing and rewarding outstanding performance. Compensation and Benefits We offer a competitive hourly rate of $17.00, as well as a range of benefits and perks, including: Up to 40% off the base rate of any standard rental Medical, Dental, and Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave and Adoption Assistance Employee Assistance Program for employees and family Education Reimbursement and Discounts Voluntary Insurance Programs, including Pet, Legal/Identity Theft, and Critical Illness Perks and Discounts, including Theme Park Tickets and Gym Discounts Conclusion If you are a motivated and customer-focused individual, looking for a challenging and rewarding role in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to delivering exceptional customer service and support, and we are looking for talented and dedicated individuals to join our team. Apply today and take the first step towards a rewarding and successful career with blithequark.