Experienced Community Support Specialist – Moderator and User Support Expert for Thriving Online Communities at blithequark

Introduction to blithequark and Our Community blithequark is a vibrant community of communities, built on the principles of shared interests, passion, and trust. It's a platform where users can engage in the most open and authentic conversations on the internet. With over 100,000 active communities and approximately 101 million daily active unique visitors, blithequark has become one of the internet's largest sources of information. Our mission is to provide a space where people can come together, share ideas, and learn from each other. We're committed to fostering a culture of inclusivity, respect, and empathy, and we're looking for a talented Community Support Specialist to join our team. About the Role We're seeking a highly skilled and experienced Community Support Specialist to join our Community Support Team at blithequark. As a Community Support Specialist, you will play a critical role in managing ticketed support requests from our community of moderators. Your primary focus will be on efficiently resolving a variety of issues, escalating complex problems when necessary, and working collaboratively with cross-functional teams to enhance the moderator support experience. Additionally, you will provide ticketed support to blithequark users and moderators, ensuring that our community receives the best possible support. Key Responsibilities Handle and resolve ticketed support requests from moderators promptly and effectively, ensuring that our community receives timely and accurate support. Provide first-line support for non-technical issues raised by blithequark users, addressing their concerns and resolving their issues in a professional and courteous manner. Escalate complex issues to appropriate teams and follow up to ensure resolution, collaborating with cross-functional teams to identify and implement improvements in moderator support processes. Maintain comprehensive documentation of support interactions and resolutions, ensuring that our knowledge base is up-to-date and accurate. Stay updated on platform changes and community guidelines to provide accurate support, participating in training and development opportunities to enhance your skills and knowledge. Collaborate with cross-functional teams to identify areas for improvement and implement changes to enhance the overall support experience for our community. Essential Qualifications Previous experience as a moderator on blithequark is required, with a deep understanding of our community dynamics and platform. Familiarity with Zendesk or similar ticketing systems, with the ability to learn and adapt to new systems and tools. Proven experience in providing first-line support in a customer service environment, with excellent verbal and written communication skills. Strong analytical skills with the ability to troubleshoot issues effectively, thinking critically and creatively to resolve complex problems. Experience working in a team-oriented environment and collaborating with cross-functional teams, with a strong ability to build relationships and work effectively with others. Preferred Qualifications Knowledge of blithequark's platform and community dynamics, with a deep understanding of our community guidelines and policies. Fluency in English and at least one additional European language (French, Italian, Spanish, or German), with the ability to communicate effectively with our diverse community. Previous experience in customer support or community management roles, with a strong understanding of the principles and practices of community support. Skills and Competencies To be successful in this role, you will need to possess a range of skills and competencies, including: Excellent communication skills: The ability to communicate effectively with our community, both verbally and in writing, is essential for this role. Strong analytical skills: You will need to be able to analyze complex issues and resolve them in a timely and effective manner. Ability to work in a team-oriented environment: Collaboration and teamwork are essential for this role, and you will need to be able to build relationships and work effectively with others. Adaptability and flexibility: You will need to be able to adapt to changing circumstances and priorities, and be flexible in your approach to work. Strong problem-solving skills: You will need to be able to think critically and creatively to resolve complex problems and issues. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to providing our employees with opportunities for growth and development. As a Community Support Specialist, you will have access to a range of training and development opportunities, including: Professional development courses: We offer a range of courses and training programs to help you develop your skills and knowledge. Mentorship programs: You will have the opportunity to work with experienced colleagues who can provide guidance and support. Cross-functional training: You will have the opportunity to work with different teams and learn about different aspects of our business. Conference and event attendance: We encourage our employees to attend conferences and events to learn about the latest developments in our industry. Work Environment and Company Culture At blithequark, we're proud of our diverse and inclusive culture. We believe that our employees are our greatest asset, and we're committed to providing a work environment that is supportive, collaborative, and fun. Some of the benefits of working at blithequark include: Flexible working hours: We offer flexible working hours to help you balance your work and personal life. Remote work options: We offer remote work options to help you work from anywhere. Professional development opportunities: We're committed to helping you develop your skills and knowledge. Collaborative and supportive team environment: We believe in the importance of teamwork and collaboration, and we're committed to providing a supportive and inclusive work environment. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including: Competitive salary: We offer a competitive salary to reflect your skills and experience. Comprehensive benefits package: We offer a comprehensive benefits package, including health, dental, and vision insurance. Retirement savings plan: We offer a retirement savings plan to help you plan for your future. Paid time off: We offer paid time off to help you relax and recharge. Conclusion If you're passionate about community support and are looking for a challenging and rewarding role, we encourage you to apply for this position. As a Community Support Specialist at blithequark, you will have the opportunity to work with a talented and dedicated team, and to make a real difference in the lives of our community members. Don't miss out on this exciting opportunity to join our team and help us build a better future for our community. To apply for this role, please submit your application, including your resume and a cover letter, to our website. We can't wait to hear from you and explore how you can contribute to our team.