Experienced Customer Success Manager for Mid-Market Segment – Driving Growth and Success through Strategic Partnerships and Exceptional Client Experience

Welcome to blithequark: Empowering Skills Development and Innovation At blithequark, we are revolutionizing the way individuals and organizations develop and utilize skills to shape the future. Our cutting-edge skills platform is designed to empower teams to bridge skills gaps, leveraging hiring and AI-powered learning solutions. Whether you are an individual looking to enhance your skills or an organization seeking to upskill your workforce, blithequark's innovative approach meets you where you are and propels you towards success. With a proven track record of powering millions of skills evaluations, blithequark is trusted by leading companies worldwide, including Netflix, Capital One, Meta, and Dropbox, and is utilized by learners across the globe. Our Recent Achievements Some of our notable accomplishments include: Ranking #2 in Education on Fast Company's prestigious World's Most Innovative Companies of 2025 list Being recognized 2 years in a row by TIME magazine as one of the World's Top EdTech Companies in 2025 and 2024 Getting Certified as a Best Place to Work 2023-2024 Launching our AI-tutor Cosmo alongside our practice-first learning product Seeing Cosmo featured in Times Square three times in as many months What Makes a blithequark Team Member? At blithequark, our team members are the driving force behind our success. We believe in providing every individual with the context to understand decisions, the freedom to act independently, and the responsibility to do what's right. These principles foster a culture of motivation, speed, innovation, and high performance. We prioritize behaviors that reflect our values, ensuring that our culture is not just about principles, but about the way we work and interact with each other. The Role: Customer Success Manager, Mid-Market We are seeking an experienced Customer Success Manager to join our team, focusing on the mid-market segment. As a Customer Success Manager, you will be a key player in empowering and enabling our SaaS clients to achieve their goals. You will serve as a product expert, project manager, consultant, and coach, driving mutual success and growth for our clients. Your expertise will be crucial in helping our clients thrive, making you an essential part of our business. Day-to-Day Responsibilities As a Customer Success Manager, your day-to-day responsibilities will include: Managing a portfolio of blithequark's fastest-growing clients to drive mutual success and growth Serving as a trusted advisor to new and existing customers, building champions within customers through demonstrable knowledge of blithequark's product suite, industry expertise, and business acumen Understanding and articulating business value and outcomes by aligning usage and adoption of blithequark to strategic business goals of customers Proactively managing the success of customers in your portfolio and delivering consistent value across the entire customer lifecycle Acting as an expert resource in blithequark's product suite and admin tools, educating customers on product capabilities relevant to their unique pain points and business use cases Project managing implementation tasks such as onboarding, product training, data migration, and roll-out strategies Assisting customers in identifying and addressing unique use cases Proactively spotting and addressing potential issues Partnering closely with cross-functional team members to translate business needs and product requirements into new solutions for customers Conducting helpful and informative client-facing meetings (e.g., trainings, business reviews) Essential Qualifications To be successful in this role, you will need: 5+ years of experience in a customer success role at a B2B SaaS company Experience managing 50-55 accounts with at least $4 million ARR A customer-first attitude and ability to build long-lasting relationships with customers Success spearheading end-to-end projects, including content consultation, implementation, and roll-out consultation Ability to independently troubleshoot most client issues A collaborative, helpful, and empathetic team-working style Strong relationship-building skills Excellent written and verbal communication skills Preferred Qualifications While not required, the following qualifications are preferred: Experience working with mid-market clients Knowledge of the education technology industry Familiarity with AI-powered learning solutions Experience with project management tools and software The Hiring Process At blithequark, we believe in providing all candidates with the opportunity to demonstrate and validate their role-relevant skills upfront. Our hiring process for this role begins with a CSM skills assessment, a 30-minute AI conversation simulation covering three questions. This assessment is designed to provide an opportunity to showcase your conversational skills in the following areas: How you define success as a CSM How you build relationships How you handle risk Compensation and Benefits We offer a competitive salary range of $75,000-$125,000 per year, depending on experience and location. Our compensation packages also include additional benefits such as commission, performance bonuses, equity, and a range of perks, including: Medical, dental, and vision coverage 401k matching (US) or pension fund contributions (Global) Unlimited time off policy Learning and Development benefits Physical and Mental health benefits Equipment and generous home office setup stipend Team activities and get-togethers to connect with your fellow team members Why You'll Love Working at blithequark We are a globally distributed, fully remote team, offering a unique opportunity to work with a diverse group of individuals from around the world. Our culture is built on inclusivity, and we welcome candidates from all backgrounds and identities. We believe that great work comes from great teams, and we are committed to providing a supportive and stimulating environment that allows you to grow and thrive. Conclusion If you are a motivated and experienced Customer Success Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we are passionate about empowering individuals and organizations to achieve their full potential, and we believe that you can play a key role in helping us achieve our mission. Join our team and become part of a dynamic and innovative company that is shaping the future of skills development and education.