Experienced Customer Success Manager – Data Security, Compliance, and AI Data Management Expertise

Welcome to blithequark blithequark is a pioneering tech startup that specializes in innovative solutions for data security, compliance, privacy, and AI data management. As a leader in the data industry, we empower our customers to reduce risk, drive business innovation, achieve compliance, build customer trust, make informed decisions, and extract maximum value from their data. Our mission is to revolutionize the way organizations manage and utilize their data, and we're seeking talented individuals to join our team and contribute to our vision. About Our Team At blithequark, we're building a global team of passionate and innovative professionals who share our enthusiasm for next-gen technology. We've been recognized for our outstanding achievements, including being named a Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards, featured on the Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies, and listed as one of the 20 Coolest Identity Access Management and Data Protection Companies by CRN. We've also been ranked as one of the top 3 Big Data and AI Vendors to Watch and have been shortlisted for the AI Awards in the category of Best Use of AI in Cybersecurity. Our Culture Our team is the foundation of our success, and we're committed to fostering a people-centric culture that's fast-paced, rewarding, and inclusive. At blithequark, you'll have the opportunity to work with some of the most talented professionals in the industry who value innovation, diversity, integrity, and collaboration. We believe in empowering our employees to take ownership of their work, providing them with the autonomy to make decisions, and recognizing their achievements and contributions to our shared success. Job Overview We're seeking an experienced Customer Success Manager to join our growing team, covering the South East region. The ideal candidate will have a deep understanding of the data domain and a proven track record of navigating complex organizational dynamics to deliver exceptional results. As a Customer Success Manager at blithequark, you'll be responsible for deploying standardized engagement models, promoting process and best practice optimizations, driving customer retention and growth, and developing strong relationships with key customer stakeholders. Key Responsibilities Deploy standardized engagement models across customer assignments to ensure clarity and consistency for both customers and internal teams. Promote best practices, deploy playbooks, and processes to ensure consistency and scalability of blithequark's offerings. Partner with customers to understand their business objectives, identify opportunities, and align blithequark's products and services to agreed-upon customer outcomes and account priorities. Develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health. Proactively identify, monitor, and mitigate actual and potential blockers related to contract entitlements and mobilize resources to address actual and potential blockers to ensure delivery of key outcomes related to customer retention and growth. Collaborate with the Customer Success team and internal teams to drive synergies and optimize client outcomes. Requirements and Qualifications To be successful in this role, you'll need to have: 3+ years of experience in Customer Success and/or Account Management, preferably in the data security, compliance, or AI data management industry. A background in big data, privacy, data governance, or information security, with the ability to consult and lead customers. Proven experience working in the South East region for at least 3 years, with fluency in English and Spanish highly preferred. Demonstrated ability to address customer needs and provide appropriate best practices. Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell, and upsell. Deep understanding of value drivers in recurring revenue business models. Familiarity with on-premise and/or cloud data landscape. Outstanding interpersonal communication, customer relationship, and executive presentation skills. Excellent organization skills and ability to multitask in a fast-paced startup environment. Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment. BS/BA degree preferred. What We Offer At blithequark, we're committed to providing our employees with a comprehensive compensation package, including: Annual base salary range of $110,000 - $125,000, depending on qualifications, skills, and competencies. Variable/bonus compensation and equity incentives aligned with individual and company performance. 100% employer-covered medical, dental, and vision options available to you and your family. Additional insurance benefits, such as pet insurance and legal assistance. Flexible PTO and quarterly volunteer days to support your work-life balance. Equity participation to give you a stake in our company's success. Learning and development opportunities to help you grow professionally and personally. Fidelity employer-sponsored 401K to support your retirement goals. Paid parental leave to support your family's needs. Our Values We're looking for individuals who embody our values: Care: We care about our customers, employees, and the community. Do: We take action and make a positive impact. Try: We strive for excellence and don't give up. Shine: We innovate, take risks, and stand out from the crowd. Join Our Team If you're passionate about data security, compliance, and AI data management, and you're looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. At blithequark, we're committed to creating a culture of inclusion and equality, where every voice is heard, and everybody belongs. Learn more about our company culture and values here. Don't miss this chance to join a dynamic and innovative team and contribute to the success of blithequark. Apply now and take the first step towards an exciting and rewarding career in customer success. Job Candidate Privacy Notice: Please review our Job Candidate Privacy Notice to understand how we collect, use, and protect your personal data. Equal Employment Opportunity: blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a inclusive and supportive work environment that values diversity, equity, and inclusion.