Experienced Bilingual Customer Service Agent – Spanish and English Speaking – Delivering Exceptional Customer Experiences in a Dynamic and Multicultural Environment

Welcome to blithequark At blithequark, our customer service team is the backbone of our operations, dedicated to providing an unparalleled experience for our customers. We take pride in our commitment to excellence and our ability to resolve issues efficiently and effectively. As a key member of our team, you will be an essential contributor to our seamless Customer Service function, striving to achieve the highest level of customer satisfaction. Our award-winning customer service team is based in our stunning offices in Malta, offering a unique blend of work and play. About the Role We are seeking a highly skilled and motivated Customer Service Agent who is fluent in both Spanish and English. As a problem solver, excellent communicator, and people person, you will be responsible for delivering exceptional customer experiences via email, chat, and telephone. You will be working in a dynamic and fast-paced environment, collaborating with your team to achieve optimal customer satisfaction and meet key performance indicators (KPIs). If you are a team player with a passion for customer service, we want to hear from you. The Wow Factor Join our dynamic Customer Service function, where you'll work towards achieving our goal of providing the best Customer Experience. At blithequark, your opportunities for growth and progression are limitless. We offer a Hybrid Work From Home (WFH) model, allowing you the flexibility to work 3 days in the office and 2 days at home. This unique approach enables you to maintain a healthy work-life balance while being part of a vibrant and multicultural team. Key Responsibilities Assist both Spanish and English-speaking customers via email, chat, and telephone, providing timely and effective solutions to their queries and concerns Collaborate with your team to achieve optimal customer satisfaction and meet other key performance indicators (KPIs), ensuring that our customers receive an exceptional experience Translate promotional texts and customer surveys into your local language, helping us to better understand our customers' needs and preferences Manage customer accounts efficiently, ensuring that all customer interactions are handled professionally and with care Adhere to company policies and practices regarding player safety, protection, and responsible gaming, promoting a safe and responsible gaming environment What's in it for You? At blithequark, you will have the chance to work across leading markets with a team of outstanding Customer Service Agents. You will have ample opportunities to enhance your skills, expand your knowledge of the iGaming industry, and be part of a multicultural, friendly environment. We want our employees to embody the value of One blithequark and enjoy the perks of being a blithequark team member. You will be part of a vibrant atmosphere, with access to exciting company events, yoga and sports activities, and complimentary lunch Monday to Friday. Your Skills Excellent written and verbal communication skills in Spanish, with the ability to communicate complex ideas in a clear and concise manner Good written and verbal communication skills in English, with the ability to communicate effectively with customers and colleagues Proficient in Microsoft Office applications, with the ability to learn new systems and technologies quickly Background in customer service, whether face-to-face, online, or via phone calls, with a proven track record of delivering exceptional customer experiences Strong multi-tasking and time management abilities, with the ability to prioritize tasks and manage multiple customer interactions simultaneously What We Offer 28 Vacation days per year, allowing you to relax and recharge Comprehensive relocation package (including flights, bonus, and accommodation), making it easy for you to join our team in Malta Hybrid work model, offering the flexibility to work from home and maintain a healthy work-life balance Health & Life Insurance and access to a company doctor, ensuring that you and your loved ones are protected €400 wellness and travel allowance, enabling you to pursue your passions and interests €300 working from home allowance, helping you to set up your home office and stay productive Yoga and sports activities, promoting a healthy and active lifestyle Complimentary lunch Monday to Friday, saving you money and providing a convenient meal option Company discounts, offering you exclusive deals and savings on products and services Exciting company events, providing opportunities to socialize and have fun with your colleagues Vibrant atmosphere and blithequark values, creating a positive and supportive work environment Good to Know Start date: Every second week, with comprehensive training provided to ensure your success Salary: Competitive base salary with a bonus scheme, recognizing and rewarding your hard work and contributions Work hours: Shift-based work schedule, offering flexibility and work-life balance Location: Malta, St Julians, with its stunning beaches, vibrant nightlife, and rich history Generous relocation package offered, making it easy for you to join our team in Malta Challenge Accepted? By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy. We are committed to protecting your privacy and ensuring that your personal data is handled with care. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Join our team at blithequark and become part of a dynamic and multicultural environment that values excellence, innovation, and customer satisfaction. Conclusion In conclusion, this is an exciting opportunity to join a leading company in the iGaming industry, with a strong focus on customer satisfaction and employee development. As a Customer Service Agent at blithequark, you will be part of a vibrant and multicultural team, with access to comprehensive training, exciting company events, and a range of benefits and perks. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Join our team at blithequark and become part of a dynamic and multicultural environment that values excellence, innovation, and customer satisfaction. How to Apply To apply for this exciting opportunity, please submit your application, including your resume and a cover letter, outlining your experience, skills, and motivations for joining our team. We look forward to hearing from you and exploring how you can contribute to our success. Life at blithequark At blithequark, we are committed to creating a positive and supportive work environment that values excellence, innovation, and customer satisfaction. Our team is passionate about delivering exceptional customer experiences, and we are always looking for talented and motivated individuals to join our team. If you are looking for a new challenge and want to be part of a dynamic and multicultural environment, we encourage you to apply for this exciting opportunity. Career Growth and Development At blithequark, we are committed to the growth and development of our employees. We offer comprehensive training programs, mentoring, and coaching to help you achieve your career goals. Our team is passionate about learning and development, and we are always looking for ways to improve our skills and knowledge. If you are looking for a company that values your growth and development, we encourage you to apply for this exciting opportunity. Diversity and Inclusion At blithequark, we value diversity and inclusion. We believe that a diverse and inclusive workplace is essential for driving innovation, creativity, and success. Our team is multicultural and multilingual, and we are always looking for ways to promote diversity and inclusion. If you are looking for a company that values your unique perspective and contributions, we encourage you to apply for this exciting opportunity.