Experienced Customer Support Specialist for Hungarian Market – Delivering Exceptional Customer Experiences in the Fintech Industry

Welcome to blithequark At blithequark, we are on a mission to revolutionize the investing landscape in Europe, making it more accessible, transparent, and customer-centric. By combining multi-currency accounts with unlimited access to global markets, we aim to empower everyone in Europe to invest without hidden fees or unnecessary barriers. Our journey began just three years ago, and since then, we have grown into a regulated business in both the UK and the EU, launching in 22 countries and securing $35M in funding. Our team has expanded to over 60 talented individuals from the best fintechs and startups in Europe, and we are backed by esteemed investors including Lightspeed Venture Partners, Sir Richard Branson, Mosaic Ventures, and many more. Our story has been featured in prominent publications such as CNBC, TechCrunch, Business Insider, and City AM, highlighting our commitment to innovation and customer satisfaction. As we continue to grow and expand our services, we are seeking a highly skilled and dedicated Customer Support Specialist to join our team and help us deliver exceptional customer experiences to our Hungarian-speaking clients. About the Role As a Customer Support Specialist at blithequark, you will be responsible for handling customer contacts, resolving issues, and providing top-notch support to our clients. Your decisions and actions will have a direct impact on our customers and our product, and you will be working in a fast-paced, friendly, and professional team with a lot of autonomy and minimal bureaucracy. You will have the freedom to share ideas, collaborate with cross-functional teams, and make a lasting impact on our organization. Key Responsibilities Answer customer questions and solve problems that come in across various contact channels, including email, chat, and phone. Handle formal complaints and resolve issues in a timely and professional manner. Review payment transactions and solve related customer problems, ensuring a seamless and secure experience for our clients. Assist with other operational and KYC tasks as needed, contributing to the overall efficiency and effectiveness of our team. Collaborate with other team members and escalate tasks to relevant stakeholders as needed, ensuring that our customers receive the best possible support. Measuring Success Talk to customers, answer their questions, and solve problems that come in across various contact channels, providing exceptional customer service and support. Be the voice of the customer and translate their needs into actionable plans, supported by thorough analysis and collaboration with cross-functional teams across Marketing, Product, and Engineering. Drive process and product improvement by identifying opportunities to enhance our products and streamline operations, delivering better outcomes for our customers and contributing to the growth and success of blithequark. Building Support Features Create and update FAQs, ensuring that our customers have access to accurate and up-to-date information. Build and maintain a knowledge base, providing a valuable resource for our customers and internal teams. Improve automations like quick replies and contact attribution, enhancing the efficiency and effectiveness of our support processes. Requirements Exceptional written and spoken English – you will need to interact with customers via email and potentially chats/phone in the future. C2/Bilingual proficiency in Hungarian – you will be working with Hungarian-speaking clients and providing support in their native language. 1+ years of experience within Customer Support/Customer Operations – you will need to have a solid understanding of customer support principles and practices. Empathy for customer problems and a drive to solve their issues – you will need to be able to understand and relate to our customers' needs and concerns. You are a quick learner – you will need to be able to adapt to new processes, tools, and technologies, and learn quickly in a fast-paced environment. Strong communicator and able to work across teams and functions – you will need to be able to collaborate with internal teams, communicate effectively with customers, and provide clear and concise feedback. Computer literacy – you will need to be comfortable using various tools and technologies, including our internal systems and software. Basic SQL is not required but would be advantageous – you will need to have a basic understanding of data analysis and querying, and be able to learn and adapt to new systems and tools. Having an understanding of investment services or experience in a startup environment are pluses – you will need to have a solid understanding of the fintech industry and be able to adapt to the fast-paced and dynamic environment of a startup. What We Offer At blithequark, we offer a competitive startup package with stock options that vest monthly after a one-year cliff, providing our team members with a unique opportunity to share in the growth and success of our company. We also offer a range of benefits, including: A brand new office in a prime location, providing a comfortable and collaborative work environment. Flexible working hours, allowing you to balance your work and personal life. A flexible approach to working remotely, with 2 remote days per week allowed, providing you with the freedom to work from anywhere. Private health insurance, ensuring that you and your loved ones are protected and supported. All the usual office facilities, including free tea, coffee, and snacks, providing a comfortable and welcoming work environment. A dog-friendly office, because we know that our furry friends are an important part of our lives. Bike parking and showers, for those who prefer to cycle or run to work. Quarterly international team events, providing opportunities for team-building, networking, and fun. Our Culture At blithequark, we are committed to creating a culture that is inclusive, supportive, and empowering. We believe in providing our team members with the autonomy to make decisions, the freedom to share ideas, and the opportunity to make a lasting impact on our organization. We are a team of passionate and dedicated individuals who are driven by a shared vision of revolutionizing the investing landscape in Europe, and we are looking for like-minded individuals to join our team. How to Apply If you are a motivated and dedicated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Our interview process typically includes: An intro call with a recruiter, providing an opportunity for us to get to know you and for you to learn more about our company and role. A video call with the Head of Customer Operations, providing an opportunity for us to assess your skills and experience and for you to learn more about our team and operations. A team interview on-site, providing an opportunity for us to get to know you better and for you to meet our team members. A meeting with one or both of our founders, providing an opportunity for us to discuss our vision and strategy and for you to learn more about our company's direction and goals. We look forward to receiving your application and exploring how you can contribute to the growth and success of blithequark.