**Experienced Full Stack Technical Program Management Leader – Strategic Initiatives & Customer Zero Program Development at blithequark**

Are you a seasoned Technical Program Management (TPM) expert with a passion for driving strategic initiatives and leading complex projects? Do you have a proven track record of successfully managing technical projects in the software engineering domain, with a strong ability to build relationships and establish rapport with various cross-functional stakeholders? If so, we encourage you to apply for the Senior Director, Technical Program Management role at blithequark's Customer Zero program. **About blithequark** blithequark is a leading customer engagement platform that empowers developers to build modern communication applications and experiences designed to be trusted, simple, and smart. Our innovative solutions have revolutionized the way businesses interact with their customers, and we're constantly pushing the boundaries of what's possible. As a remote-first company, we value diversity, inclusion, and global connection, and we're committed to creating a vibrant team that makes a global impact every day. **Join the Team** As a Senior Director, Technical Program Management at blithequark's Customer Zero program, you'll be responsible for driving our most strategic initiatives, starting with the Customer Zero program. This program is focused on embracing blithequark's own platform to power our internal marketing, support, and operations use cases. You'll work closely with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. **Responsibilities** In this role, you'll: * Establish a reliable and visible cadence for program reviews, decision-making, prioritization, and resource stewardship, ensuring improvements such as efficiency and utilization gains are measurable and the impact can be felt organization-wide. * Effectively drive alignment and focus cross-functionally with internal stakeholders. * Lead a governance structure that drives effective executive decision-making, ensuring governance structure effectively exposes and mitigates dependencies. * Clearly communicate program goals and accomplishments with stakeholders to drive awareness and celebrate impact. * Seek out and identify change management opportunities that increase program velocity and affect multiple teams, applying governance over change management to ensure it's used effectively. * Define and manage a program portfolio solving problems that target high business impact for the organization and product area. * Develop an understanding of technical priorities and challenges quickly and apply learnings from comparable technical initiatives to program management approach. * Use your influence and tact to drive team results and grow a coalition of partners. * Exchange detailed and complex technical information comprehensively with an array of program teams and stakeholders. * Partner with various stakeholders in Product Management, Engineering, and Operations to get buy-in and provide resourcing for critical programs and initiatives. **Qualifications** blithequark values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering blithequark. We're always looking for people who will bring something new to the table! **Required:** * Bachelor's degree in Computer Science, a related field, or equivalent practical experience. * 12+ years of experience managing technical projects in the software engineering domain. * 5 years of experience in leadership roles with/without direct reports. * Experience program managing comparable technical initiatives (i.e., cloud, SaaS, PaaS). * Experience leading and managing the successful delivery of high-impact and highly cross-functional programs. * Strong ability to quickly build relationships and establish rapport with various cross-functional stakeholders. * Understand the complex relationship between the organization and its environment, identifies connections, adopts different perspectives, and quickly responds to changing circumstances in a strategic way. * Ability to collaborate effectively across organizational boundaries, build relationships, and import and export talent and ideas to achieve a broader organizational goal. * Comfort with changing specifications or standards and ability to create the conditions in which the team feels comfortable and capable of working through in response to ambiguity. * Outstanding written and verbal communication skills that drive executional impact at scale. * Excellent problem-solving, negotiation, and organizational skills. * Ability to thrive in a fast-paced, evolving, ambiguous environment, with a default to action in order to adapt quickly to changing priorities and requirements. **Desired:** * Master's in Computer Science or Engineering or a related field. * Experience in telephony, email, messaging, social media, or other electronic communications. **Location** This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. **Travel** We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way. **What We Offer** Working at blithequark offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. **Estimated Pay Ranges:** * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington D.C.: $184,500-$230,700.00. * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $195,300.00-$244,200.00. * Based in the San Francisco Bay area, California: $217,000.00-$271,300.00 This role may be eligible to participate in blithequark's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. **Applications** Applications for this role are intended to be accepted until 8/1/25, but may change based on business needs. **Twilio Magic** We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. **Equal Opportunity Employer** blithequark is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, blithequark participates in the E-Verify program in certain locations, as required by law.