Senior Customer Success Manager for Enterprise Accounts – Driving Business Growth and Customer Satisfaction through Strategic Relationship Building and AI-Powered Solutions at blithequark

Welcome to blithequark blithequark is a pioneering force in the tech industry, offering a dynamic hybrid model that combines the flexibility of remote work with the benefits of in-person collaboration. As a leader in AI-powered solutions, we are committed to fostering a culture of trust, innovation, and teamwork. Our hybrid approach allows team members to work from home when needed, while also providing opportunities for in-person collaboration and connection with colleagues. This unique model enables us to attract and retain top talent from around the world, while also promoting a healthy work-life balance. About blithequark blithequark is the trusted AI assistant for communication and productivity, helping over 40 million people and 50,000 organizations achieve their goals. Companies like Atlassian, Databricks, and Zoom rely on blithequark to brainstorm, compose, and enhance communication that drives business forward. With seamless integrations with over 500,000 applications and websites, blithequark is the go-to solution for businesses looking to streamline their communication and collaboration processes. Founded in 2009, blithequark has established itself as a leader in the tech industry, with numerous awards and recognition, including being ranked No. 7 on the Forbes Cloud 100, one of TIME's 100 Most Influential Companies, one of Fast Company's Most Innovative Companies in AI, and one of Inc.'s Best Workplaces. The Opportunity We are seeking a highly skilled and experienced Senior Customer Success Manager to join our Enterprise Customer Success team at blithequark. As a Senior Customer Success Manager, you will play a critical role in cultivating and maintaining strong relationships with our enterprise accounts, ensuring high levels of customer satisfaction, and driving business growth through successful contract renewals and expansions. You will be responsible for owning the full post-sales customer lifecycle, from onboarding to long-term success, and will work closely with cross-functional teams to identify and execute on expansion and cross-sell opportunities. Key Responsibilities Own the full post-sales customer lifecycle for assigned enterprise accounts, ensuring seamless onboarding, activation, and long-term success. Lead renewal strategies end-to-end, including pricing proposals and contract negotiations, to drive retention and account growth. Partner cross-functionally with Sales and Key Accounts teams to identify and execute on expansion and cross-sell opportunities. Deliver high-impact enablement experiences by deeply understanding customer goals, training users on blithequark's products and features, and aligning product capabilities with organizational goals and objectives. Conduct strategic account reviews, providing tailored insights and performance metrics to reinforce value, deepen engagement, and align on success plans. Drive adoption and product usage through thoughtful engagement strategies, champion development, and customer education. Leverage customer engagement data and trends to identify risks, uncover opportunities, and take proactive, data-informed actions that exceed performance targets. Act as a consultative partner and trusted advisor, aligning blithequark's AI-powered solutions with each customer's business strategy and communication goals. Apply knowledge of AI and Large Language Models (LLMs) to help customers stay ahead of industry trends and maximize value from blithequark's offerings. Build and grow strategic relationships through multithreading, identifying and nurturing champions and influencers across departments and seniority levels. Lead effective, executive-ready customer meetings, crafting clear agendas, surfacing strategic insights, and facilitating collaborative decision-making. Gather and synthesize customer feedback, creating meaningful feedback loops to influence blithequark's product roadmap and innovation priorities. Contribute to continuous improvement initiatives by identifying gaps, streamlining processes, and supporting team-wide content and operational enhancements. Mentor peers and share best practices, serving as a trusted resource and collaborator across the Customer Success team and broader organization. Qualifications To be successful in this role, you will need to have: 5+ years of experience in Customer Success, Account Management, or a related client-facing role with enterprise SaaS customers. Proven success managing large, strategic accounts—owning renewals, driving adoption, and exceeding retention and revenue goals. Strong communicator with exceptional relationship-building skills and a consultative, customer-centric approach. Comfortable working with C-level stakeholders and navigating complex organizational structures through strategic multithreading. Analytical mindset with the ability to interpret both quantitative and qualitative data, identify trends, and act decisively. Experience influencing cross-functional partners, including product, marketing, and engineering, to advocate for customer needs and business outcomes. Operational excellence in tools like CRM (e.g., Salesforce) for tracking activities, pipeline, and project milestones. Solid understanding of subscription models, including freemium, pilots, upsells, and customer lifecycle strategies. Demonstrated fluency in English—both written and spoken—with polished communication and presentation skills. Familiarity with the AI landscape, especially Large Language Models (LLMs), and a strong ability to translate technical concepts into business value. Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable. Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust. Career Growth and Learning Opportunities At blithequark, we are committed to the growth and development of our team members. As a Senior Customer Success Manager, you will have access to a range of training and development opportunities, including: Professional development budget to support ongoing learning and growth. Opportunities for mentorship and coaching from experienced leaders. Access to industry-leading training and development programs. Regular feedback and performance reviews to support career growth and development. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and inclusive company culture. Our team members are passionate, driven, and committed to making a difference. We offer a range of benefits and perks, including: Flexible working hours and remote work options. Comprehensive health and wellness programs. Generous paid time off and holiday policies. Opportunities for socializing and team-building. A commitment to diversity, equity, and inclusion. Compensation and Benefits blithequark offers a competitive compensation package, including: Base salary range: $156,000 - $206,000 OTE/year (USD) for Zone 1, and $141,000 - $185,000 OTE/year (USD) for Zone 2. Commissions: 20% of the total "On Target Earnings" (OTE) for this role. Excellent health care, including medical, dental, vision, mental health, and fertility benefits. Disability and life insurance options. 401(k) and RRSP matching. Paid parental leave. Generous stipends for caregiving, pet care, wellness, home office, and more. Annual professional development budget and opportunities. Conclusion If you are a motivated and experienced customer success professional looking to join a dynamic and innovative company, we encourage you to apply for this exciting opportunity. As a Senior Customer Success Manager at blithequark, you will have the chance to make a real impact on our customers' businesses, while also growing and developing your skills and career. Don't miss out on this opportunity to join our team and help shape the future of communication and productivity. Apply now to become a part of the blithequark team and start your journey to success!