Experienced Customer Success Manager for AI-Powered Medical Imaging Solutions in the DACH Region – Driving Customer Satisfaction and Long-Term Partnership Success

Introduction to blithequark At blithequark, we are pioneering a new era in the fight against cancer through the innovative application of Artificial Intelligence (AI) in Medical Imaging and Digital Pathology. Founded with a strong commitment to innovation, our team of over 500 employees worldwide, including a growing presence in Europe, has successfully deployed our AI solutions across more than 3,000 sites in over 40 countries. This achievement is a testament to our dedication to improving healthcare outcomes globally. As we continue to expand our reach and impact, we are seeking a highly motivated and experienced Customer Success Manager to join our team in the DACH region. About the Position The role of the Customer Success Manager is pivotal in ensuring the effective adoption and utilization of our AI solutions by our clients in the DACH region, with a focus on chest and breast AI customer management. This position is crucial for driving customer satisfaction, fostering long-term partnerships, and contributing to the overall success of blithequark. As a Customer Success Manager at blithequark, you will be at the forefront of our customer engagement efforts, working closely with clients to understand their needs, provide tailored solutions, and ensure the seamless integration of our AI technologies into their workflows. Key Responsibilities Customer Relationship Management: Serve as the primary point of contact for clients in the EMEA region, particularly for blithequark’s AI commercial products. Build and maintain strong, long-lasting relationships through excellent communication, empathy, and a deep understanding of client needs. Customer Onboarding: Lead new client onboarding processes, ensuring seamless integration and adoption of AI solutions into the customer’s workflow. This includes providing comprehensive training, addressing initial queries, and setting the stage for a successful partnership. Account Management: Conduct regular account reviews, providing insights and recommendations to optimize the use of our solutions while addressing any client concerns. This proactive approach will help in identifying opportunities for growth and ensuring client satisfaction. Success Enablement: Develop and implement strategies to enhance customer satisfaction and retention. Collaborate with clients to understand their goals and ensure our solutions effectively meet their needs, leading to long-term partnerships and mutual success. Feedback Gathering: Gather customer feedback and work closely with the product development team to drive continuous improvement and innovation of breast and chest AI solutions. This feedback loop is essential for refining our products and services to better serve the evolving needs of our clients. Training and Support: Coordinate and deliver training sessions to enhance user expertise and ensure optimal utilization of our solutions. This includes both onboarding training and ongoing support to address any questions or challenges that may arise during the use of our AI technologies. Market Insight: Stay updated on radiology industry trends, competitor activities, and regulatory changes to provide clients with the most relevant and strategic insights. This market awareness will enable blithequark to stay ahead of the curve and continue innovating solutions that meet the current and future needs of the healthcare sector. Requirements To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that align with the demands of a Customer Success Manager position in a fast-paced, innovative environment. Qualifications: A minimum of 3–5 years of relevant experience in customer success, account management, or a related field, preferably within the medical imaging or medical IT industry. Language Skills: Native in German and fluent in English, with excellent written and verbal communication and presentation skills. Industry Experience: Experience in product specialist, application specialist, or medical informatics functions within the medical imaging or medical IT industry is highly desirable. Project Management: Proven project engagement and management experience, with the ability to work independently and as part of a team. AI and Deep Learning: Knowledge of deep learning technology or AI applications in medical imaging or data is beneficial, as it will facilitate a deeper understanding of blithequark’s solutions and their applications. Clinical Experience: Desirable: clinical experience as a radiographer, technologist, or biomedical engineer, which can provide valuable insights into the clinical application of our AI solutions. Essential Skills and Competencies Beyond the specific qualifications and experience, the ideal candidate will possess a unique blend of skills and competencies that are essential for success in this role. Communication and Interpersonal Skills: Excellent communication, interpersonal, and presentation skills, with the ability to build strong relationships with clients and internal stakeholders. Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills, with the ability to analyze complex issues, identify solutions, and implement effective strategies. Adaptability and Flexibility: High adaptability and flexibility, with the ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously. Customer-Centric Approach: A customer-centric approach, with a deep understanding of client needs and a passion for delivering exceptional customer experiences. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Success Manager, you will have access to a range of career growth opportunities and learning benefits, including: Professional Development: Opportunities for professional development, including training, mentorship, and education programs, to enhance your skills and knowledge in customer success and the medical imaging industry. Career Advancement: Clear pathways for career advancement, with opportunities to move into senior roles or explore other areas of the business, such as sales, marketing, or product development. Networking Opportunities: Networking opportunities with other professionals in the industry, including attendance at conferences, seminars, and workshops, to stay updated on the latest trends and innovations. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and inclusive work environment, which is designed to foster collaboration, innovation, and growth. As a member of our team, you can expect: Collaborative Culture: A collaborative culture that values teamwork, open communication, and mutual respect, with a strong emphasis on achieving common goals and celebrating successes. Innovative Environment: An innovative environment that encourages creativity, experimentation, and learning from failures, with a focus on continuous improvement and innovation. Diversity and Inclusion: A commitment to diversity and inclusion, with a workforce that reflects the diversity of the communities we serve, and a culture that values and respects individual differences. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary that reflects your experience and qualifications, as well as a range of perks and benefits, such as: Flexible Working Arrangements: Flexible working arrangements, including the option to work from home, to support your work-life balance and productivity. Professional Development Opportunities: Opportunities for professional development, including training, mentorship, and education programs, to enhance your skills and knowledge. Health and Wellness Programs: Health and wellness programs, including access to fitness classes, mental health support, and employee assistance programs, to support your physical and mental well-being. Conclusion If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for the Customer Success Manager position at blithequark. This is an exciting opportunity to join a dynamic and innovative company that is making a real difference in the fight against cancer. With a strong commitment to customer success, innovation, and employee growth, we offer a unique and rewarding work environment that will challenge you to grow professionally and personally. Apply now to take the first step in your journey with blithequark and contribute to our mission of conquering cancer through AI.