Senior Customer Success Manager for Education Sector – Strategic Account Management and Customer Relationship Development at blithequark

Introduction to blithequark and the Education Sector blithequark is a pioneering force in the AI-powered communication and productivity solutions landscape, empowering over 40 million individuals and 50,000 organizations worldwide to achieve their full potential. As a trusted AI assistant, blithequark integrates seamlessly with over 500,000 applications and websites, making it an indispensable tool for companies like Atlassian, Databricks, and Zoom. With its strong foundation in AI and Large Language Models (LLMs), blithequark is poised to revolutionize the way professionals communicate and collaborate. The education sector, in particular, stands to benefit significantly from blithequark's innovative solutions. By leveraging AI-powered writing tools, educational institutions can enhance student outcomes, improve faculty productivity, and foster a culture of effective communication. As a Senior Customer Success Manager for Education at blithequark, you will play a pivotal role in driving the adoption of our solutions within higher-ed institutions, helping them overcome complex challenges and achieve their goals. About the Role We are seeking an experienced Senior Customer Success Manager to join our Enterprise blithequark for Education Customer Success team. As a key member of our team, you will be responsible for cultivating and maintaining strong relationships with assigned enterprise education accounts, ensuring high levels of value for our customers, and executing successful contract renewals. Your expertise in customer success, account management, and education industry dynamics will be instrumental in driving growth, adoption, and retention within our customer base. As a Senior Customer Success Manager at blithequark, you will have the opportunity to work with a talented team of professionals who share your passion for transforming the way professionals connect and collaborate. You will be empowered to leverage your skills and experience to make a meaningful impact on our customers' success, while also contributing to the development of our customer success engine. Key Responsibilities Own the full post-sales customer lifecycle for assigned enterprise accounts, ensuring seamless onboarding, activation, and long-term success. Lead renewal strategies end-to-end, including pricing proposals and contract negotiations, to drive retention and account growth. Partner cross-functionally with Sales and Key Accounts teams to identify and execute on expansion and cross-sell opportunities. Deliver high-impact enablement experiences by deeply understanding customer goals, training users on blithequark's products and features, and aligning product capabilities with organizational goals and objectives. Conduct strategic account reviews, providing tailored insights and performance metrics to reinforce value, deepen engagement, and align on success plans. Drive adoption and product usage through thoughtful engagement strategies, champion development, and customer education. Leverage customer engagement data and trends to identify risks, uncover opportunities, and take proactive, data-informed actions that exceed performance targets. Act as a consultative partner and trusted advisor, aligning blithequark's AI-powered solutions with each customer's business strategy and communication goals. Apply knowledge of AI and Large Language Models (LLMs) to help customers stay ahead of industry trends and maximize value from blithequark's offerings. Build and grow strategic relationships through multithreading, identifying and nurturing champions and influencers across departments and seniority levels. Lead effective, executive-ready customer meetings, crafting clear agendas, surfacing strategic insights, and facilitating collaborative decision-making. Gather and synthesize customer feedback, creating meaningful feedback loops to influence blithequark's product roadmap and innovation priorities. Contribute to continuous improvement initiatives by identifying gaps, streamlining processes, and supporting team-wide content and operational enhancements. Mentor peers and share best practices, serving as a trusted resource and collaborator across the Customer Success team and broader organization. Essential Qualifications 5+ years of experience in Customer Success, Account Management, or a related client-facing role with Education industry customers, ideally within EdTech. Proven success managing large, strategic accounts—owning renewals, driving adoption, and exceeding retention and revenue goals. Strong communicator with exceptional relationship-building skills and a consultative, customer-centric approach. Comfortable working with C-level stakeholders and navigating complex organizational structures through strategic multithreading. Analytical mindset with the ability to interpret both quantitative and qualitative data, identify trends, and act decisively. Experience influencing cross-functional partners, including product, marketing, and engineering, to advocate for customer needs and business outcomes. Operational excellence in tools like CRM (e.g., Salesforce) for tracking activities, pipeline, and project milestones. Solid understanding of subscription models, including pilots, upsells, and customer lifecycle strategies. Demonstrated fluency in English—both written and spoken—with polished communication and presentation skills. Familiarity with the AI landscape, especially Large Language Models (LLMs), and a strong ability to translate technical concepts into business value. Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. Preferred Qualifications Experience working with AI-powered solutions and a deep understanding of their applications in the education sector. Knowledge of the education technology landscape, including trends, challenges, and opportunities. Proven track record of driving growth and adoption within enterprise accounts, with a focus on customer success and retention. Strong network of contacts within the education industry, with the ability to leverage these relationships to drive business outcomes. Experience with data analysis and interpretation, with the ability to use data to inform customer success strategies and drive business decisions. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Senior Customer Success Manager, you will have access to a range of training and development opportunities, including: Professional development programs, including mentorship, coaching, and training sessions. Opportunities for career advancement, including promotions and lateral moves within the organization. Access to industry-leading tools and technologies, including AI-powered solutions and data analytics platforms. Collaboration with cross-functional teams, including sales, marketing, and product development. Participation in industry events and conferences, including opportunities to present and speak on topics related to customer success and education technology. Work Environment and Company Culture blithequark is a dynamic and innovative company that values diversity, equity, and inclusion. Our company culture is built on a foundation of trust, respect, and open communication, with a focus on collaboration, creativity, and customer-centricity. As a Senior Customer Success Manager, you will be part of a talented team of professionals who share your passion for transforming the way professionals communicate and collaborate. Our work environment is designed to foster productivity, creativity, and well-being, with a range of amenities and benefits, including: Flexible work arrangements, including remote work options and flexible hours. Access to state-of-the-art tools and technologies, including AI-powered solutions and data analytics platforms. Opportunities for professional development and growth, including training sessions, mentorship, and coaching. A range of employee benefits, including health insurance, retirement savings, and paid time off. A dynamic and inclusive company culture, with a focus on diversity, equity, and inclusion. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including a base salary, commissions, and benefits. The expected salary range for this position is between $141,000 and $185,300 per year, depending on location and experience. Additionally, we offer a range of perks and benefits, including: Excellent health care, including medical, dental, vision, mental health, and fertility benefits. Disability and life insurance options. 401(k) and RRSP matching. Paid parental leave. 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time. Generous stipends, including those for caregiving, pet care, wellness, and home office expenses. Annual professional development budget and opportunities. Conclusion If you are a motivated and experienced customer success professional looking to make a meaningful impact in the education sector, we encourage you to apply for this exciting opportunity. As a Senior Customer Success Manager at blithequark, you will be part of a talented team of professionals who share your passion for transforming the way professionals communicate and collaborate. With a competitive compensation package, a range of perks and benefits, and opportunities for career growth and development, this is an opportunity not to be missed. At blithequark, we value diversity, equity, and inclusion, and we encourage all qualified candidates to apply. We are committed to creating a workplace that is inclusive and welcoming to all, and we look forward to hearing from you.