Experienced Spanish-Speaking Customer Support Specialist for EMEA Region – Delivering Exceptional Assistance and Driving Customer Success

Welcome to blithequark At blithequark, we value the unique backgrounds, experiences, and perspectives each team member brings to our workplace every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at blithequark? Our mission is to empower creators to own their destiny by making first-party data accessible and actionable like never before. Job Overview We’re building our brand new Customer Support team in our Dublin office, and we're looking for a Spanish-speaking Customer Support Specialist to join us. As a Customer Support Specialist at blithequark, you will be a critical part of our future success. We take the success of our customers incredibly seriously, and our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills. You will be working in a hybrid environment, with 3 days per week in the office, and you will be responsible for providing high-quality product support to our EMEA customers who are scaling their businesses with blithequark. How You Will Make a Difference Develop an in-depth knowledge of the blithequark platform and stay up-to-date with the latest features and updates Provide high-quality product support for blithequark customers, partnering with them to effectively resolve their issues through email and live chat Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies Diagnose software issues and resolve escalated customer complaints using established processes Provide support and guidance on non-technical related questions (e.g., marketing, sales, other e-commerce setup questions) Communicate thoughtfully and effectively with all blithequark customers, ensuring a positive experience and building strong relationships Document troubleshooting and problem resolution steps to contribute to our knowledge base and improve our support processes Who You Are We’re looking for individuals who thrive in challenging situations and bring a positive, self-driven attitude. You'll have a track record of finding creative solutions to unique problems and love supporting customers in a collaborative way. You're a team player who is always willing to lend a hand, share knowledge, and contribute ideas to improve our support processes. Must-Haves 3+ years of experience working in a customer-facing role where you’ve successfully troubleshooted and resolved software/SaaS issues Excellent communication skills: clear, empathetic, and able to explain technical concepts in simple terms Fluency (written and spoken) in English and Spanish (essential) Comfortable working in a high-volume, fast-paced environment, meeting and exceeding defined metrics and KPIs while maintaining quality of service Flexibility to work varied shifts (occasional 8am - 4pm or 10am - 6pm alongside standard 9am - 5pm) Collaborative mindset: loves to share knowledge, contribute ideas, and support teammates Proactive and positive: self-motivated, adaptable, and willing to go above and beyond for customers Full authorization to work in Ireland without any restrictions Nice-to-Haves Experience troubleshooting: APIs, integrations, HTML/CSS/JavaScript, or networking basics (DNS, IPs) Background in MarTech SaaS, email deliverability, or e-commerce platforms Familiarity with tools like Zendesk, G-Suite, or similar blithequark Product Certification (can be achieved after joining) What We Offer At blithequark, we offer a competitive salary range that reflects the cost of labor in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Base Pay Range in Local Currency €40,000 - €60,000 EUR Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our team members grow and develop their careers. We offer a range of training and development opportunities, including onboarding programs, mentorship, and career development planning. We also provide opportunities for professional growth and advancement, whether that's moving into a new role or taking on additional responsibilities. Work Environment and Company Culture Our office in Dublin is a vibrant and dynamic space that's designed to foster collaboration and creativity. We have a strong company culture that's built on our values of empathy, humility, and inclusivity. We believe in creating a positive and supportive work environment where everyone feels welcome and valued. We also offer a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive wellness program. How to Apply If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We can't wait to hear from you and explore how you can contribute to our team's success. Conclusion At blithequark, we're committed to empowering creators to own their destiny by making first-party data accessible and actionable like never before. We're a dynamic and growing company that's passionate about delivering exceptional customer experiences. If you're a talented and motivated individual who shares our values and is passionate about customer support, we encourage you to apply for this exciting opportunity. Join our team and be part of a company that's changing the face of e-commerce and beyond. Get to Know blithequark We’re blithequark. We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in e-commerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. blithequark is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.