Experienced Customer Success Manager for Innovative National Security Solutions – Driving Customer Experience and Success in the Defense Sector

About blithequark blithequark is a dynamic, fast-growing entrepreneurial company at the intersection of cutting-edge technology and national security, committed to delivering transformative solutions that empower our nation’s defenders. As a public benefit corporation, we’re a team of purpose-driven trailblazers transforming the future of U.S. national security. Our mission is to equip defense and national security professionals for long-term, continuous competition for access to emerging technologies. We thrive on innovation and purpose, combining a startup’s agility with a clear mission to support national security. Our team is dedicated to fast-tracking government access to disruptive, commercially-proven technology for U.S. national security missions. We hire the best to do their best and, as such, we are committed to providing the perks and benefits you need to be successful—both in- and outside the workplace. Introduction to the Role We are seeking an ambitious Customer Success Manager to join our mission-driven team. This is an opportunity to play a pivotal role in shaping the future of a company that is redefining the way software is delivered and secured in the defense sector. As a Customer Success Manager at blithequark, you will be at the forefront of driving the customer experience behind the deployment and scaling of our revolutionary platform—an industry-leading tool that is accelerating the secure adoption of mission-critical SaaS solutions for the U.S. government. If you’re ready to contribute to a team that values ingenuity, collaboration, and impact, we want to hear from you. This position requires U.S. citizenship due to government contract requirements. What You’ll Do Serve as the primary point of contact for customers, fostering strong relationships with government end users and commercial clients. Conduct regular Quarterly Business Reviews (QBRs) to communicate progress, gather feedback, and ensure alignment with customer goals. Responsible for renewals, upsells, and cross sells. Partner closely with engineering and product teams to ensure timely and successful delivery of technical solutions. Translate customer needs into actionable requirements, ensuring seamless integration and deployment of our PaaS solutions. Guide customers through the Authority to Operate (ATO) compliance process, ensuring they meet necessary security and regulatory standards. Stay up-to-date on compliance trends, government requirements, and cloud security best practices to support customer success. Serve as a trusted technical advisor, helping customers optimize their use of our platform. Advocate for customers by sharing feedback and insights to inform product development and enhancements. Monitor customer success metrics, including adoption rates, satisfaction scores, and retention, to identify opportunities for improvement. Develop and execute strategies to improve customer outcomes and increase platform utilization. Skills You’ll Bring to Our Team 5+ years of experience in customer success, technical delivery, or a related role, preferably in the PaaS or cloud infrastructure space. Strong understanding of government end-user environments and the ATO compliance process. Proven experience managing customer relationships and delivering enterprise solutions in high-stakes environments. Exceptional communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders. Proactive, self-starter mindset with strong organizational and problem-solving skills. Experience working with tools like GitLab for ticketing and collaboration, as well as Salesforce for CRM management. Familiarity with government and Department of Defense (DoD) environments is highly desirable. Ability to navigate and collaborate within a fast-paced, scaling startup environment. Previous start up experience. Essential Qualifications In addition to the skills and experience listed above, the ideal candidate will have a strong passion for delivering exceptional customer experiences and a deep understanding of the national security landscape. You will be a strategic thinker with the ability to balance short-term needs with long-term goals, and a collaborative team player who can work effectively with cross-functional teams. Preferred Qualifications While not required, the following qualifications are highly desirable: Experience working with government agencies or contractors. Knowledge of cloud security best practices and compliance frameworks. Familiarity with DevSecOps principles and practices. Experience with customer success platforms and tools. Skills and Competencies To be successful in this role, you will need to possess a unique blend of technical, business, and interpersonal skills. These include: Strong technical skills, with the ability to understand and communicate complex technical concepts. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders. Strategic thinking and problem-solving skills, with the ability to balance short-term needs with long-term goals. Collaborative mindset, with the ability to work effectively with cross-functional teams. Adaptability and flexibility, with the ability to navigate and thrive in a fast-paced, dynamic environment. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Success Manager, you will have access to a range of training and development opportunities, including: Professional development stipend to support ongoing education and training. Opportunities for career advancement and growth within the company. Collaboration with experienced professionals in the field. Access to industry-leading tools and technologies. Work Environment and Company Culture Our company culture is built on a foundation of innovation, collaboration, and mutual respect. We believe in empowering our team members to do their best work, and providing the support and resources they need to succeed. As a Customer Success Manager at blithequark, you can expect: A dynamic and supportive work environment. A collaborative and inclusive company culture. Flexible work arrangements, including remote work options. Access to wellness perks and mental health resources. Compensation, Perks, and Benefits We offer a competitive salary and a range of perks and benefits, including: 100% healthcare, vision, and dental coverage. 401(k) + 3% company contribution. Equity incentive plan. Tech and office supplies stipend. Annual professional development stipend. Flexible paid time off + federal holidays off. Parental leave. Work from anywhere. Referral bonus. Conclusion If you are a motivated and experienced customer success professional looking to make a meaningful impact in the national security sector, we encourage you to apply for this exciting opportunity. As a Customer Success Manager at blithequark, you will be part of a dynamic and innovative team that is shaping the future of national security. Don’t miss out on this chance to join our mission-driven team and contribute to the success of our customers and our company. To apply, click the “Apply for This Job” button and complete the application form. This position will remain open until filled, and applications will be reviewed on a rolling basis. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.