Experienced Technical Customer Support Engineer - Dutch Speaking for Cloud-Based Database Solutions - Remote Opportunity in EMEA

Welcome to blithequark Imagine being part of a pioneering company that is revolutionizing the way businesses manage their data. At blithequark, we are leading the industry with our open-source column-oriented database system, driven by the vision of becoming the fastest OLAP database globally. Our mission is to empower users to generate real-time analytical reports through SQL queries, emphasizing speed in managing escalating data volumes. With a growing list of esteemed clients, including Lyft, Sony, IBM, GitLab, Twilio, HubSpot, and many more, relying on our cloud solutions, we are now seeking a talented Technical Customer Support Engineer to join our global Support Engineering team. About the Role We are excited to offer a remote Technical Customer Support Engineer position that can be based in any EMEA country where blithequark has a hiring presence. As a Technical Customer Support Engineer, you will play a vital role in providing excellent service to our customers around the world. You will be the primary point of contact for our customers, addressing their technical queries, and ensuring that they receive the best possible support. This is a customer-facing role that will include interactions via chat, calls, Slack messages, and virtual meetings over video. To be successful in this role, you must be fluent in both English and Dutch. You will be responsible for owning a wide variety of tasks, from triaging support tickets to user community support, helping with both pre- and post-sales customer activities, partnering with our Go To Market team on deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at blithequark. Key Responsibilities Supporting and guiding our blithequark users, customers, and prospects via cases, chat, Slack, community, and meetings Developing solutions based on blithequark Cloud and blithequark open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training Working closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers Assisting with mentoring, training, and sharing your knowledge with colleagues, users, and customers Delivering excellent customer service as a first-line technical engineer and representative of blithequark, providing professional responses, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases Building strong, trusted relationships with colleagues, customers, and partners Essential Qualifications Technical breadth and depth in blithequark open-source or blithequark Cloud, or in domains relevant to blithequark, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer Ability to be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment Strong written and verbal English and Dutch communication skills and the ability to work fully remote with reliable connectivity Mindset of teamwork, global engagement, empathy, and solving challenging problems Sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet Ability to build trusted relationships with colleagues, customers, and partners Self-driven, curious, and eager to continuously learn and grow Preferred Qualifications Experience with blithequark Experience with OSS and open-source technologies, as a user, community member, or contributor Experience with Azure, GCP, or AWS Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Technical Customer Support Engineer, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer support. You will be able to develop your technical skills, learn about new technologies, and stay up-to-date with the latest industry trends. We offer a range of training and development programs, including onboarding, mentorship, and career development opportunities. Our goal is to help you achieve your career goals and become a subject matter expert in your field. Work Environment and Company Culture At blithequark, we pride ourselves on our flexible and remote-friendly work environment. We believe that our employees should be able to work from anywhere, at any time, as long as they have a reliable internet connection. We offer a range of perks and benefits, including flexible time off, healthcare, equity in the company, and a $500 home office setup allowance for remote employees. We are a globally distributed company, operating in 20 countries, and we believe in the power of in-person connection. We offer opportunities to engage with colleagues at company-wide offsites and global gatherings. Compensation, Perks, and Benefits We offer a competitive salary range for this position, which will be determined based on your location, experience, and qualifications. We also offer a range of perks and benefits, including: Flexible work environment Healthcare Equity in the company Time off $500 home office setup allowance for remote employees Global gatherings and company-wide offsites Conclusion If you are a motivated and talented Technical Customer Support Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to delivering exceptional customer support and building a team of talented professionals who share our vision and values. Don't miss out on this opportunity to join our team and be part of a company that is revolutionizing the way businesses manage their data. Apply now to become a part of our dynamic team and take your career to the next level. We look forward to hearing from you!