Experienced Customer Success Manager for Japanese Market – Driving Growth and Satisfaction through Strategic Account Management and Excellent Communication Skills

Introduction to blithequark At blithequark, we pride ourselves on building exceptional teams that drive innovation and excellence in everything we do. As a leader in our industry, we recognize the importance of fostering a culture where every team member feels valued, supported, and empowered to achieve their full potential. Our mission is to make a lasting impact on the world of sports by providing cutting-edge solutions that help teams and athletes perform at their best. We believe in the power of sports to inspire, to educate, and to bring people together, and we're committed to helping our customers achieve their goals and realize their dreams. About the Role We're seeking an experienced Customer Success Manager to join our team in Tokyo, Japan, where you'll play a critical role in driving growth, satisfaction, and renewal rates among our Japanese customer base. As a trusted partner to our customers, you'll develop and maintain strong relationships, identify opportunities for upselling and cross-selling, and work closely with our sales, marketing, and product teams to ensure that our customers are getting the most out of our products and services. If you're a motivated, results-driven professional with a passion for customer success and a strong understanding of the Japanese market, we want to hear from you. Key Responsibilities Develop and execute strategic account plans to drive growth, satisfaction, and renewal rates among our Japanese customer base Build and maintain strong relationships with key decision-makers and influencers at our customer organizations Identify and pursue opportunities for upselling and cross-selling our products and services Collaborate with our sales, marketing, and product teams to ensure that our customers are getting the most out of our products and services Develop and deliver customized solutions to meet the unique needs and challenges of our customers Provide exceptional customer service and support to our customers, responding promptly to their inquiries and resolving any issues that may arise Essential Qualifications Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and other stakeholders Strong analytical and problem-solving skills, with the ability to analyze complex data and develop creative solutions to customer challenges Proactive and results-driven approach, with a strong focus on driving growth, satisfaction, and renewal rates among our customer base Empathetic and customer-centric mindset, with a deep understanding of the needs and challenges of our customers Organized and efficient workflow, with the ability to prioritize tasks and manage multiple projects simultaneously Fluent Japanese and business-level English language skills, with the ability to communicate effectively with customers, colleagues, and other stakeholders Preferred Qualifications Experience in the sports technology industry, with a strong understanding of the products and services that we offer Coaching or athletics background, with a deep understanding of the needs and challenges of our customers Growth mindset and enthusiasm for learning, with a commitment to ongoing professional development and growth Previous sales experience, with a strong track record of driving growth and revenue in a sales or customer success role Experience with Salesforce (CRM) or similar software, with the ability to navigate and utilize our customer relationship management system Career Growth and Development Opportunities At blithequark, we're committed to helping our team members grow and develop in their careers. We offer a range of training and development programs, including mentorship opportunities, workshops, and conferences, to help you build your skills and advance in your career. We also provide a supportive and collaborative work environment, where you'll have the opportunity to work with experienced professionals who are passionate about customer success and dedicated to helping you achieve your goals. Work Environment and Company Culture Our office in Tokyo, Japan is a vibrant and dynamic workspace, designed to inspire creativity, collaboration, and innovation. We offer a range of amenities and perks, including flexible work arrangements, remote work options, and a comprehensive benefits package. We're also committed to creating a positive and inclusive work environment, where every team member feels valued, respected, and empowered to contribute their best work. Compensation and Benefits We offer a competitive compensation package, including a base salary range of ¥3,937,500 - ¥6,562,500 JPY and on-target earnings of ¥5,625,000 - ¥9,375,000 JPY. We also provide a range of benefits, including medical and retirement benefits, flexible vacation time, and a comprehensive employee assistance program. Our compensation decisions are based on an individual's experience, skills, and education, and we're committed to ensuring that every team member is fairly and competitively compensated for their work. Conclusion If you're a motivated, results-driven professional with a passion for customer success and a strong understanding of the Japanese market, we want to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We're looking forward to hearing from you and exploring how you can contribute to the success of our team. Inclusion and Diversity at blithequark At blithequark, we're committed to creating a positive and inclusive work environment, where every team member feels valued, respected, and empowered to contribute their best work. We believe that diversity and inclusion are essential to driving innovation and excellence, and we're dedicated to creating a workplace that reflects the diversity of our customers and the communities we serve. We offer a range of resources and programs to support our team members, including employee resource groups, mentorship opportunities, and training programs, to help you grow and develop in your career. Privacy Policy Please note that blithequark is committed to protecting the privacy and security of our applicants and employees. We collect and use personal data in accordance with our privacy policy, which is available on our website. By submitting your application, you consent to the collection, use, and disclosure of your personal data in accordance with our privacy policy.