**Experienced Customer Experience Specialist – Minneapolis/St. Paul, MN – blithequark Store**

Are you passionate about delivering exceptional customer experiences and making a lasting impact on people's lives? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we invite you to join our dynamic team at blithequark as a Customer Experience Specialist in Minneapolis/St. Paul, MN. At blithequark, we're committed to revolutionizing the way we connect with our customers, and we're looking for talented individuals like you to help us achieve this vision. As a Customer Experience Specialist, you'll be the face of our brand, providing top-notch support to our customers through various channels, including phone, email, and social media. Your exceptional communication skills, empathy, and problem-solving abilities will enable you to build strong relationships with our customers, address their concerns, and exceed their expectations. **About blithequark** blithequark is a leading innovator in the industry, dedicated to delivering exceptional customer experiences that exceed our customers' expectations. Our commitment to excellence is reflected in our values of Care, Integrity, Resilience, and Servant Leadership, which guide everything we do. As a member of our team, you'll be part of a dynamic and inclusive culture that values diversity, equity, and inclusion. **Key Responsibilities** As a Customer Experience Specialist, you'll be responsible for: * Answering customer calls, emails, and social media messages in a timely and courteous manner * Assessing customer needs and providing solutions and additional products to meet their requirements * Actively listening to customers, quickly identifying and owning issues, and actively searching for solutions to problems * Making quality decisions, paying attention to detail, and interacting with a globally diverse group of customers and colleagues * Consistently selling travel-related services and promoting credit card vendor partner products * Understanding and adhering to all blithequark and U.S. Department of Transportation (DOT) compliance requirements * Participating in training and development programs to enhance your skills and knowledge * Collaborating with colleagues to achieve team goals and objectives **Essential Qualifications** To succeed in this role, you'll need: * A High School diploma, GED, or High School Equivalency * Be at least 18 years of age * Authorized to work in the United States * Embracing diverse people, thinking, and styles * Consistently making safety and security, of self and others, the priority * New hires are flexible in working PM shifts with 2 consecutive days off, which will likely be offered midweek * Digital literacy in navigating web-based applications, emails, instant messaging, and internet searches * Demonstrate clear, cheerful, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation * Reliable and committed by maintaining excellent attendance, performance, self-motivation, and goal attainment * Demonstrates that privacy is a priority when handling personal data **Preferred Qualifications** While not required, having one year of experience working in sales or customer service, or Spanish language fluency, will give you a competitive edge in this role. Additionally, Delta periodically opens internal bilingual positions (with associated pay increase) to current Customer Experience Specialists, so we'd like to know if you're potentially eligible and interested in this position. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Experience Specialist, you'll have opportunities to: * Advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues * Assist customers via Twitter, Facebook, or other emerging social media platforms * Participate in training and development programs to enhance your skills and knowledge * Collaborate with colleagues to achieve team goals and objectives * Enjoy a comprehensive benefits package, including competitive salary, industry-leading profit-sharing program, and performance incentives **Work Environment and Company Culture** Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, and Servant Leadership – every day, in everything we do. At blithequark, our people are our success, and we're committed to creating a work environment that's inclusive, diverse, and supportive. You'll have the opportunity to work with a globally diverse group of colleagues, participate in business resource groups, and engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. **Compensation, Perks, and Benefits** We offer a comprehensive benefits package, including: * Competitive salary * Industry-leading profit-sharing program * Performance incentives * 401(k) with generous company contributions up to 9% * Paid time off, including vacation, holidays, paid personal time, maternity and parental leave * Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits * Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages * Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health * Domestic and International space-available flight privileges for employees and eligible family members * Recognition rewards and awards through the platform Unstoppable Together * Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies * Access to over 500 discounts, specialty savings, and voluntary benefits through blithequark Perks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare **How to Apply** If you're passionate about delivering exceptional customer experiences and making a lasting impact on people's lives, we invite you to apply for this exciting opportunity. Click on the link below to submit your application: Join our dynamic team at blithequark and help us revolutionize the way we connect with our customers. We look forward to hearing from you!