Experienced Technical Customer Solutions Engineer – Post-Sales, Driving Business Growth through Innovative Solutions and Exceptional Customer Experience at blithequark

Introduction to blithequark At blithequark, we are revolutionizing the way businesses approach digital trust and security. As a leader in the AI-powered fraud platform space, we empower our customers to grow fearlessly, unlocking new opportunities and delivering seamless consumer experiences. With a strong commitment to innovation, customer success, and excellence, we are seeking a highly skilled and motivated Customer Solutions Engineer to join our team. About the Role As a Customer Solutions Engineer at blithequark, you will be the bridge between our customer-facing team and our engineering and product teams. You will play a critical role in explaining complex ideas to customers, relaying customer needs to our internal teams, and driving solution changes and refinements to our offerings. Your technical expertise, combined with your exceptional communication skills, will enable you to build strong relationships with our customers and drive business growth. Key Responsibilities Own the most complex customer issues: As a member of our Solutions Engineering team, you will partner closely with our Technical Account Management and Support Engineering teams to onboard Enterprise accounts and ensure they maximize blithequark value. You will build a deep understanding of customers' business problems, technical requirements, and success criteria, empowering them to solve complex business problems. Support the customer lifecycle: You will be the customer's technical point of contact throughout their relationship with blithequark. You will understand the customer's business and technical needs, working alongside our data science team to ensure the customer's machine learning model health, meticulously whiteboarding the flow of their data to expand their integration, and being the internal voice of the customer. Automate and Optimize: You will apply your deep technical and customer knowledge to help iterate on and improve internal and external processes. For some customers, you will write custom queries and scripts to calculate metrics, prove ROI, and optimize recurring processes. Internally, you will automate tasks and take innovative approaches to problem-solving that will guide internal decision-making. What We're Looking for in a Candidate To be successful in this role, you will need to possess a unique combination of technical, business, and interpersonal skills. Here are some of the key qualifications and characteristics we are looking for: Essential Qualifications Minimum 4 years in a technical customer-facing role, with a proven track record of success in a similar position. Proven ability to collaborate closely with data science, engineering, and product teams, with a strong understanding of software development principles and practices. Exceptional communication skills, with the ability to communicate complex technical and business concepts to both developers and non-developers. Creative, coachable, collaborative, goal-oriented, and thoughtful, with a strong work ethic and a commitment to excellence. Growth mindset with a passion for learning new skills and applying them to technical challenges, with a resourceful and proactive approach to problem-solving. Experience in writing scripts for building internal tools (e.g., Bash scripting, Python, Ruby) and familiarity with APIs and web technologies. Solid experience working with SQL, including querying, data analysis, and troubleshooting issues with data pipelines or reports. Preferred Qualifications Bonus: experience in the B2B payments and/or fraud space, with a strong understanding of the industry trends and challenges. Experience working with machine learning models and data science teams, with a strong understanding of the technical and business aspects of AI-powered fraud platforms. Skills and Competencies To be successful in this role, you will need to possess a range of skills and competencies, including: Technical Skills Strong programming skills in languages such as Python, Ruby, or Java. Experience with APIs, web technologies, and data pipelines. Strong understanding of software development principles and practices, including Agile methodologies and version control systems. Experience with machine learning models and data science teams, with a strong understanding of the technical and business aspects of AI-powered fraud platforms. Business Acumen Strong understanding of business principles and practices, including finance, marketing, and sales. Ability to analyze complex business problems and develop effective solutions. Strong understanding of the industry trends and challenges, with a ability to stay up-to-date with the latest developments and advancements. Interpersonal Skills Exceptional communication skills, with the ability to communicate complex technical and business concepts to both developers and non-developers. Strong collaboration and teamwork skills, with the ability to work effectively with cross-functional teams. Ability to build strong relationships with customers, with a strong focus on customer satisfaction and success. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Solutions Engineer, you will have access to a range of career growth opportunities and learning benefits, including: Professional Development Opportunities for professional growth and advancement, with a clear path for career progression. Access to training and development programs, including workshops, conferences, and online courses. Mentorship and coaching from experienced professionals, with a focus on developing your skills and expertise. Learning Benefits Access to a range of learning resources, including books, articles, and online courses. Opportunities to attend industry conferences and events, with a focus on staying up-to-date with the latest developments and advancements. A culture of continuous learning, with a focus on innovation and experimentation. Work Environment and Company Culture At blithequark, we are proud of our company culture and work environment. We believe in creating a workplace that is inclusive, diverse, and supportive, with a focus on employee satisfaction and well-being. Here are some of the benefits and perks you can expect: Benefits and Perks Competitive Compensation: Includes financial rewards, annual bonus, and stock options. Health Insurance Stipend: Support for your medical and health-related needs. Sports and Wellness Stipend: Encouraging a healthy and active lifestyle. Work From Home Stipend: Support in creating a productive home office setup. Education Reimbursement: Books, education courses, and conferences to support your professional growth. Mental Health Days: Additional paid day offs to prioritize your well-being. Language and Public Speaking Development: English courses and social activities within the company to enhance your communication skills. Our Interview Process Our interview process is designed to be thorough and fair, with a focus on assessing your technical, business, and interpersonal skills. Here's what you can expect: Interview Process 30-minute introductory interview with the recruiter. 30-minute hiring manager screening. 60-minute technical assessment interview. Virtual onsite (approximately 1 hour). 30-minute conversation with the SVP of Customer Experience, Trust & Safety. Conclusion If you're a motivated and talented Customer Solutions Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With our commitment to innovation, customer success, and excellence, we offer a unique and rewarding work environment that will help you grow professionally and personally. Don't miss out on this chance to join our team and contribute to the success of our customers and our company.