Lead, B2B Customer Success - Korea, Driving Business Growth and Customer Satisfaction through Strategic Partnerships and Exceptional Service Delivery

Welcome to blithequark At blithequark, our mission is to revolutionize the way people learn, starting with language. We're on a journey to teach the next billion people English, Spanish, and French, and we're just getting started. With over 1.5 billion people around the world actively trying to learn a new language, we're committed to making language learning accessible and enjoyable for everyone. Our goal is to create an AI-powered experience that replicates the flow of a conversation, without needing a human on the other end, and to help hundreds of millions of people gain fluency who otherwise wouldn't be able to. English is the global language of business, culture, and communication, and over 1.5 billion people around the world are actively trying to learn right now. Others dream of communicating with the half-billion native Spanish speakers across the globe. The problem is that it's nearly impossible to learn to speak a language without constant access to a speaking partner. Grammar and vocab apps don't really help – you need to actually converse with someone. That's where we come in. We're creating a solution that will change the way people learn languages forever. We started on this journey over five years ago, and we've still got a long way to go. We're thoughtfully adding new team members only when we think they can truly play a big role in our mission. We're a team of more than 90 based throughout San Francisco, Seoul, Tokyo, Taipei, and Ljubljana, and we're growing fast. With a $1B valuation and funding from top investors like Accel, OpenAI, Founders Fund, Y Combinator, Khosla Ventures, Lachy Groom, Josh Buckley, and more, we're well-positioned to achieve our goals. About This Role Are you passionate about driving customer success and ensuring learners achieve their goals? As a Lead, B2B Customer Success - Korea, you will be the key player in supporting the daily operations and success of our business customers. This role offers you the unique opportunity to build strong relationships with top leaders, collaborate closely with blithequark's product team, and help shape our customer success program from the ground up. Your efforts will directly impact the satisfaction and success of our customers and learners, making a real difference in their experiences with blithequark. In this role, you will be responsible for serving as an escalation point for daily customer requests, handling operational tasks like customer contracts and questions, analyzing customer data to identify key insights and deliver actionable solutions, and partnering with the sales team for presentations and customer pitches. You will also empower and enable the broader Customer Success Management (CSM) team, engage and communicate with customers to enhance their experience and retention, and collaborate cross-functionally with Sales, Marketing, and Product/Engineering teams to ensure customer success. Key Responsibilities Serve as an escalation point for daily customer requests and handle operational tasks like customer contracts and questions. Analyze customer data to identify key insights and deliver actionable solutions. Partner with the sales team for presentations and customer pitches. Empower and enable the broader CSM team. Engage and communicate with customers to enhance their experience and retention. Collaborate cross-functionally with Sales, Marketing, and Product/Engineering teams to ensure customer success. What We're Looking For We're looking for a highly motivated and experienced customer success professional to join our team. The ideal candidate will have 5+ years of previous customer success experience in a B2B environment and previous business operations experience, specifically as a CSM or a Partner Manager. You will have excellent customer communication skills, strong written communication in both English and Korean, and the ability to communicate and summarize problems to engineering teams. In addition to your technical skills and experience, you will have a desire to learn and grow quickly, and a passion for driving customer success and ensuring learners achieve their goals. You will be a team player, able to work collaboratively with cross-functional teams, and a creative problem solver, able to think outside the box and come up with innovative solutions to complex problems. Essential Qualifications 5+ years of previous customer success experience in a B2B environment. Previous business operations experience, specifically as a CSM or a Partner Manager. Excellent customer communication skills. Strong written communication in both English and Korean. Ability to communicate and summarize problems to engineering teams. Preferred Qualifications Experience in fast-paced environments. Experience in people managing (especially a team of CSMs). A desire to learn and grow quickly. Ability to write engaging messaging for customers and creatively solve customer issues while keeping them happy. Skills and Competencies To be successful in this role, you will need to have a range of skills and competencies, including: Strong communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Creative problem-solving skills. Ability to think outside the box and come up with innovative solutions to complex problems. Strong analytical and problem-solving skills. Ability to analyze customer data and identify key insights and deliver actionable solutions. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including mentorship programs, training sessions, and conferences. We also offer a range of benefits, including flexible working hours, remote work options, and a competitive salary and benefits package. In this role, you will have the opportunity to work with a range of stakeholders, including customers, sales teams, and product teams. You will also have the opportunity to develop your skills and expertise in customer success, and to contribute to the development of our customer success program. With our fast-paced and dynamic environment, you will have the opportunity to learn and grow quickly, and to make a real impact on the success of our customers and learners. Work Environment and Company Culture At blithequark, we're proud of our company culture and work environment. We're a team of passionate and dedicated individuals who are committed to making a difference in the lives of our customers and learners. We're a collaborative and supportive team, and we're always looking for ways to improve and grow. We offer a range of perks and benefits, including flexible working hours, remote work options, and a competitive salary and benefits package. We also offer a range of social and cultural events, including team-building activities, social gatherings, and cultural celebrations. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including: Flexible working hours and remote work options. A range of social and cultural events, including team-building activities, social gatherings, and cultural celebrations. A comprehensive health and wellness program, including access to mental health resources and fitness classes. A range of professional development opportunities, including mentorship programs, training sessions, and conferences. Conclusion If you're a motivated and experienced customer success professional looking for a new challenge, we want to hear from you. At blithequark, we're committed to making a difference in the lives of our customers and learners, and we're looking for talented and dedicated individuals to join our team. With our fast-paced and dynamic environment, our collaborative and supportive team, and our range of perks and benefits, we're the perfect place to grow and develop your career. So why not apply today? We can't wait to hear from you and to welcome you to the blithequark team.