Experienced Tech Customer Service Representative – Water Heaters – Remote Work Opportunity with On-Site Training at blithequark

Introduction to blithequark and the Industry Imagine being part of a global, digital business services company that is revolutionizing the way businesses operate. blithequark is a leading provider of digitally powered business services, dedicated to helping the world's best brands streamline their operations in meaningful and sustainable ways. With a global presence and a team of over 500,000 inspired and passionate individuals speaking more than 300 languages, blithequark is a force for good, supporting communities, clients, and the environment. As a tech customer service representative specializing in water heaters, you will play a vital role in delivering exceptional customer experiences and driving business growth. About the Role As a tech customer service representative at blithequark, you will be the primary point of contact for customers seeking assistance with water heater-related issues. Your mission will be to provide top-notch customer service, ensuring that every interaction is personalized, efficient, and effective. You will work in a collaborative and engaging environment, interacting with people from diverse backgrounds and resolving complex issues with ease. With a focus on innovation and customer satisfaction, you will be empowered to think creatively and develop solutions that exceed customer expectations. Key Responsibilities As a tech customer service representative, your key responsibilities will include: Handling customer inquiries and responding to questions, issues, and concerns in a timely and professional manner Providing exceptional customer service through active listening, empathy, and personalized support Working with confidential customer information and maintaining the highest level of discretion and sensitivity Aiming to resolve issues on the first call, using proactive and innovative approaches to minimize escalations Communicating effectively with customers, using clear and concise language to ensure understanding and resolution Calmly attempting to resolve and de-escalate issues, using conflict resolution skills to turn negative experiences into positive outcomes Escalating interactions when necessary and appropriate, ensuring that complex issues are addressed promptly and efficiently Tracking all call-related information for auditing and reporting purposes, using data to drive continuous improvement and optimization Providing feedback on call issues, contributing to the development of best practices and process enhancements Essential Qualifications To succeed as a tech customer service representative at blithequark, you will need: Ability to work remotely in a virtual team environment, using digital tools and platforms to collaborate and communicate effectively 6 months of customer service experience, preferably in a tech-related field or industry High school graduate or equivalent, with a strong foundation in mathematics, language, and problem-solving skills Ability to type 25 words per minute, with excellent oral and written communication skills Comfort with desktop computer systems, including Windows operating systems and software applications Proven logical problem-solving skills, with the ability to analyze complex issues and develop creative solutions Organization and work prioritization skills, with the ability to manage multiple tasks and deadlines in a fast-paced environment Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience working with water heaters or related products, with a strong understanding of technical specifications and troubleshooting procedures Technical certifications or training, such as CompTIA A+ or equivalent, with a focus on hardware, software, and networking fundamentals Experience working in a call center or customer service environment, with a strong understanding of customer service principles and practices Strong analytical and problem-solving skills, with the ability to think critically and outside the box Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders Work from Home Requirements To work from home as a tech customer service representative at blithequark, you will need: A dedicated workspace that is clean, quiet, and free from distractions A reliable internet connection, with a minimum subscribed download rate of 15.0 Mbps and upload rate of 5.0 Mbps An internet service provider (ISP) that meets our technical requirements, with no packet loss and ping under 50ms A desktop computer system that meets our technical specifications, with a Windows operating system and software applications Proof of internet speed, which will be required to ensure that your connection meets our technical requirements Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a tech customer service representative, you will have access to: Comprehensive training programs, including on-site training and ongoing coaching and development Opportunities for career advancement, including promotions and lateral moves within the company A culture of continuous learning, with access to online courses, webinars, and industry events A supportive and collaborative work environment, with a focus on teamwork, feedback, and recognition A competitive compensation and benefits package, including paid time off, holidays, and health insurance Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. As a tech customer service representative, you will be part of a dynamic and diverse team, with a focus on: Employee wellness and engagement, with access to fitness classes, mental health resources, and social events Diversity and inclusion, with a commitment to creating a workplace that is welcoming and inclusive to all Community involvement, with opportunities to participate in volunteer programs and charitable initiatives Recognition and rewards, with a focus on acknowledging and rewarding outstanding performance and contributions Open communication, with regular town halls, team meetings, and feedback sessions Compensation, Perks, and Benefits As a tech customer service representative at blithequark, you can expect: A competitive hourly rate, with opportunities for overtime and bonuses A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off Access to exclusive discounts and perks, including employee discounts on products and services A recognition and rewards program, with opportunities to earn bonuses, prizes, and public recognition A fun and dynamic work environment, with regular social events, team-building activities, and celebrations Conclusion If you are a motivated and customer-focused individual with a passion for technology and problem-solving, we encourage you to apply for this exciting opportunity at blithequark. As a tech customer service representative, you will be part of a dynamic and growing team, with access to comprehensive training, career growth opportunities, and a competitive compensation and benefits package. Don't miss out on this chance to join a leading global company and take your career to the next level. Apply now to become a part of the blithequark team and start your journey to success!