Experienced Customer Support Specialist for World-Class Enterprise Email and Landing Page Creation Platform – West Coast Hours

Welcome to blithequark: Empowering Creativity and Innovation In a world where time is limited, competition is fierce, and margins for error are small, blithequark stands out as a mission-driven company dedicated to making a significant impact. Our core mission is Empowering people to be creative, and we achieve this by providing a world-class enterprise email and landing page creation platform that is both powerful and easy to use. At blithequark, we understand that it's the small things that make the biggest impact, and we're committed to helping marketers work more efficiently, improve conversion rates, and stay on brand. Our Industry-Leading SaaS Solution Designed by marketers for marketers, our platform is built to make a real difference in the way marketing automation is approached. We believe in having fun while doing it, too! With a focus on customer success, we're looking for a talented individual to join our team as a Customer Support Specialist, working on West Coast hours. This fully remote role is an exciting opportunity to be part of a dynamic team that's passionate about empowering creativity and driving innovation. The Role: Customer Support Specialist As a Customer Support Specialist at blithequark, you will play a vital role in ensuring our customers get the most out of our platform. You will be the point of contact for customers, assisting them with any issues or questions they may have, and providing expert support to help them achieve their goals. This is a fantastic opportunity to join a company that values its people, offers a rewarding work environment, and is committed to career growth and development. Your Responsibilities Be an expert with the blithequark platform, providing timely and accurate support to customers via phone, email, or chat. Assist in creating and maintaining help documentation and support videos to ensure customers have access to the resources they need. Gather customer feedback and enhancements, sharing this information with our Product, Sales, Customer Success, and Marketing teams to drive continuous improvement. Proactively triage support tickets, liaising with the Development team to ensure timely resolution and minimizing downtime for our customers. Monitor customer health, reaching out to assigned Customer Success Managers to provide solutions and support when needed. Share feature requests and effective workarounds with team members and customers, acting as a advocate for our customers and helping them adopt new features. What You Should Have To be successful in this role, you should have: Customer service experience, preferably in a SaaS or tech environment, with a strong track record of providing exceptional support. Ability to empathize with customers, combined with strong multitasking skills and a passion for solving problems. Exceptional problem-solving and communication skills, with experience writing and maintaining support documentation. Working knowledge of customer-facing solutions such as Intercom and Zendesk would be an asset, as would knowledge of HTML/CSS and experience with emails and/or landing pages. Ability to thrive and adapt in a fast-paced work environment that is continuously evolving, with a strong desire to learn and grow with our company. Be a Self-Starter We're looking for someone who is proactive, motivated, and excited about technology and helping others. If you're a self-starter who is passionate about delivering exceptional customer support, we want to hear from you! What We Offer At blithequark, we have four foundational pillars: Culture, Customers, Product, and Growth. We believe that culture is at the core of building a strong company that can deliver amazing products and delight our customers. We're committed to hiring the right people who are smart, positive, and want more than the typical nine-to-five offers. We offer an extremely rewarding work environment, with competitive salaries, equity in the company, great benefits, paid vacation, Life leave days, team lunches and off-sites, and a commitment to your career growth. We've been recognized as one of the best places to work, and we're proud of our inclusive, barrier-free working environment. Diversity and Inclusion We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. If you don't see yourself fully reflected in every job requirement listed, we still encourage you to reach out and apply. We believe in creating an inclusive environment where everyone can thrive, and we're committed to making accommodations to the interview process if needed. Please contact us at [email protected] to discuss your requirements. Conclusion If you're passionate about delivering exceptional customer support, empowering creativity, and driving innovation, we want to hear from you! Apply now to join our team as a Customer Support Specialist and be part of a dynamic company that's making a real difference in the world of marketing automation. Click here to view our Privacy Policy. Don't miss this opportunity to join a world-class team and take your career to the next level. Apply today and become part of the blithequark family!