**Experienced Full Stack Customer Engineer – Web & Cloud Application Development**

Are you a highly skilled and motivated individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments with a high degree of autonomy? If so, we may have the perfect opportunity for you to join our team as a Customer Engineer at blithequark. **About Us** At blithequark, we're revolutionizing the way companies approach employee benefits. We believe that people are the most valuable asset to any organization, and that's why we're committed to providing a platform that empowers companies to tailor their benefits to the unique needs of their workforce. Our easy-to-use and highly customizable fintech platform allows People teams to implement, administer, and track the benefits that meet employees where they are. **Our Mission** Our mission is to help companies reimagine how they take care of their people. We're dedicated to creating a world where employees feel valued, supported, and empowered to thrive. Join us on this exciting journey and be part of a team that's shaping the future of employee benefits. **Our Investors** We're backed by leading investors, including Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. With $35 million in equity capital, we're well-funded and ready to take our vision to the next level. **Articles** Want to learn more about our story and mission? Check out our articles: * [Founder Story - Jaclyn Chen](https://bit.ly/3FpQ0ti) * [Benepass Raises $20M](https://bit.ly/3OsNeJg) **Candidate Resources** Looking for more information about working at blithequark? Check out our candidate resources: * [Benepass | Candidate Resource Page](https://benepass.slab.com/posts/benepass-candidate-resource-page-7q39m7gs#thread-m6vz7hny) * [Benepass Listed on Inc. Magazine's Best Workplaces of 2023](https://bit.ly/3EAXv0Q) **Team & Role** As a Customer Engineer, you'll work closely with our customers, engineering, and operations teams to deliver exceptional customer experiences. You'll build integrations, configure the core blithequark platform, and work on resolving technical challenges to make customers successful. You'll also build and maintain internal tools to empower our operations teams and automate internal processes. **Our Stack** We're a full-stack team, and we use a range of technologies to deliver our platform. Our stack includes: * Python * SQL * Django * Django Rest Framework * Javascript * React * Tailwind CSS * React Native (plus a bit of Objective-C and Java when it's called for) * AWS * Docker **What You'll Do** As a Customer Engineer, you'll be responsible for: * Technical Implementations: Understand customer needs and assist them with onboarding to blithequark, including troubleshooting and issue resolution. * Product Expertise: Develop a deep understanding of blithequark's capabilities and assist customers in optimizing their deployment. * Customization: Work closely with customers to customize solutions to meet their specific needs and requirements. * Tool Building: Design and deploy tools both internally and externally to scale blithequark to the world's largest companies. * Escalation Handling: Handle and escalate technical issues as needed to ensure prompt resolution and customer satisfaction. **About You** We're looking for someone who is: * Comfortable diving into the weeds * Has broad technical knowledge and a hunger to learn new topics quickly * Has exceptional communication skills and can communicate effectively to both technical and non-technical stakeholders * Thrives in fast-paced environments with a high degree of autonomy **Requirements** To be successful in this role, you'll need: * 4+ years of proven track record of relevant experience * Good working knowledge of Python, SQL, Javascript * Experienced in exploratory data analysis and cleaning * Comfortable interacting with customers and diving into the weeds of our business * Highly organized, with strong attention to detail **Compensation** We offer a competitive salary range of $130,000 to $160,000, plus equity. We're committed to providing a comprehensive benefits package that includes: * 95% coverage of medical, dental, and vision * Fantastic benefits, including: + $250 WFH setup + $150/month cell phone + internet + $100/month Wellness * No Meeting Wednesday! * Several team onsites a year * Flexible PTO **What We Offer** At blithequark, we're committed to creating an inclusive environment for all our employees. We're seeking to build a team that reflects the diversity of the people we hope to serve with our revolutionary products. We're proud to be an equal-opportunity employer. If you're passionate about delivering exceptional customer experiences and want to be part of a team that's shaping the future of employee benefits, we'd love to hear from you. Apply now to join our team as a Customer Engineer at blithequark.