**Experienced Project-Based Customer Service Representative - FEMA Support Specialist (New Mexico Remote)**

Are you a customer service expert with a passion for delivering exceptional support to those in need? Do you thrive in fast-paced, project-based environments where no two days are ever the same? If so, we invite you to join blithequark's team as a Project-Based Customer Service Representative - FEMA Support Specialist. As a key member of our remote team based in New Mexico, you will play a vital role in providing top-notch support to FEMA clients, helping them navigate complex issues and achieve their goals. **About blithequark** blithequark is a leading provider of innovative solutions to the public sector, with a strong focus on customer service and support. Our team of experts is dedicated to delivering exceptional results, and we're committed to creating a work environment that's collaborative, inclusive, and supportive. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home, while still being part of a dynamic and growing organization. **Job Summary** As a Project-Based Customer Service Representative - FEMA Support Specialist, you will be responsible for providing exceptional support to FEMA clients, responding to their inquiries, resolving issues, and escalating complex problems to senior team members. You will work on a project basis, with each project lasting several weeks or months, and will be required to adapt quickly to new situations and priorities. Your strong communication skills, attention to detail, and ability to work under pressure will be essential in delivering high-quality results and exceeding client expectations. **Key Responsibilities** * Provide exceptional customer service to FEMA clients via phone, email, and chat, responding to their inquiries and resolving issues in a timely and professional manner * Respond to and resolve complex customer complaints and issues, escalating them to senior team members as necessary * Work collaboratively with internal stakeholders to resolve customer issues and improve overall customer satisfaction * Develop and maintain a thorough understanding of FEMA's policies, procedures, and systems to provide accurate and informed support to clients * Participate in ongoing training and professional development to stay up-to-date on FEMA's products and services * Meet or exceed performance metrics and targets, including response times, resolution rates, and customer satisfaction scores * Collaborate with team members to share knowledge, best practices, and ideas for improving customer service and support **Essential Qualifications** * 2+ years of experience in customer service, support, or a related field * Proven track record of delivering exceptional customer service and support in a fast-paced, project-based environment * Strong communication and interpersonal skills, with the ability to work effectively with clients, internal stakeholders, and team members * Ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously * Strong analytical and problem-solving skills, with the ability to think critically and creatively * Proficiency in Microsoft Office, including Word, Excel, and Outlook * Ability to work in a remote environment, with minimal supervision and guidance **Preferred Qualifications** * Experience working with FEMA or other government agencies * Familiarity with FEMA's policies, procedures, and systems * Certification in customer service, such as Certified Customer Service Representative (CCSR) or Certified Support Specialist (CSS) * Experience with customer relationship management (CRM) software, such as Salesforce or Zendesk * Strong knowledge of project management principles and practices * Ability to speak multiple languages, including Spanish **Skills and Competencies** * Strong communication and interpersonal skills, with the ability to work effectively with clients, internal stakeholders, and team members * Ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously * Strong analytical and problem-solving skills, with the ability to think critically and creatively * Proficiency in Microsoft Office, including Word, Excel, and Outlook * Ability to work in a remote environment, with minimal supervision and guidance * Strong attention to detail and organizational skills, with the ability to maintain accurate records and reports * Ability to adapt quickly to new situations and priorities, with a flexible and positive attitude **Career Growth Opportunities and Learning Benefits** As a Project-Based Customer Service Representative - FEMA Support Specialist at blithequark, you'll have the opportunity to develop your skills and knowledge in a fast-paced, dynamic environment. We offer ongoing training and professional development, including: * Regular training sessions and workshops on FEMA's policies, procedures, and systems * Opportunities to participate in cross-functional teams and projects, developing your skills in areas such as project management, customer relationship management, and data analysis * Access to blithequark's knowledge management system, with resources and tools to help you stay up-to-date on industry trends and best practices * Opportunities for career advancement and professional growth, with a clear path for promotion to senior roles **Work Environment and Company Culture** As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home, while still being part of a dynamic and growing organization. Our company culture is collaborative, inclusive, and supportive, with a strong focus on teamwork, innovation, and customer satisfaction. We offer a range of benefits and perks, including: * Competitive hourly rate of $20.50 * Flexible work schedule, with the ability to work from home or in a remote office * Ongoing training and professional development, with opportunities for career advancement and growth * Access to blithequark's knowledge management system, with resources and tools to help you stay up-to-date on industry trends and best practices * Collaborative and inclusive work environment, with a strong focus on teamwork and customer satisfaction **Compensation, Perks, and Benefits** As a Project-Based Customer Service Representative - FEMA Support Specialist at blithequark, you'll receive a competitive hourly rate of $20.50, with opportunities for overtime and bonuses. We also offer a range of benefits and perks, including: * Flexible work schedule, with the ability to work from home or in a remote office * Ongoing training and professional development, with opportunities for career advancement and growth * Access to blithequark's knowledge management system, with resources and tools to help you stay up-to-date on industry trends and best practices * Collaborative and inclusive work environment, with a strong focus on teamwork and customer satisfaction * Opportunities for career advancement and professional growth, with a clear path for promotion to senior roles **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we invite you to apply for the Project-Based Customer Service Representative - FEMA Support Specialist role at blithequark. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. We look forward to hearing from you!