**Experienced Customer Success Manager – Retail Energy Sector**

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you have a knack for understanding the needs of energy suppliers and brokers? If so, we invite you to join blithequark, a leading SaaS provider, as our Customer Success Manager. In this role, you will be the key to ensuring our clients have a seamless and successful experience with our cutting-edge software solutions. **About blithequark** blithequark is a pioneering force in the retail energy sector, empowering energy suppliers and brokers with innovative solutions that drive growth and efficiency. Our mission is to revolutionize the way energy is bought and sold, and we're looking for talented individuals like you to join our team. With a strong focus on customer success, we're committed to delivering exceptional experiences that exceed our clients' expectations. **The Role** As our Customer Success Manager, you will be responsible for ensuring our clients have a smooth and successful experience with our software. This will involve: * Building strong relationships with clients to understand their needs and goals * Providing exceptional customer support and guidance to ensure successful adoption and utilization of our software * Collaborating with cross-functional teams to identify and address client pain points and areas for improvement * Developing and implementing customized onboarding and training programs to ensure clients achieve their desired outcomes * Conducting regular check-ins and progress reviews to ensure client satisfaction and identify opportunities for growth * Analyzing client data and feedback to inform product development and improve overall customer experience **Requirements** To succeed in this role, you will need: * Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer experiences * Industry knowledge of the retail energy sector, including a deep understanding of the challenges and opportunities facing energy suppliers and brokers * Familiarity with Zendesk or similar customer support software, with experience in using it to manage customer interactions and resolve issues * Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders * Strong analytical and problem-solving skills, with the ability to analyze complex data and identify opportunities for growth and improvement * A customer-centric mindset, with a passion for delivering exceptional experiences and exceeding client expectations **Benefits** As a valued member of our team, you can expect: * The flexibility to work from your home office, with the freedom to manage your schedule and work environment * Comprehensive health insurance, with 100% premium paid by blithequark * Paid Time Off, including 3 weeks of vacation time and company holidays * An end-of-year performance-based bonus, recognizing your hard work and dedication to our clients and our company **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills and careers. As a Customer Success Manager, you will have access to: * Regular training and development programs, designed to help you stay up-to-date with the latest industry trends and best practices * Opportunities to work with cross-functional teams, including sales, marketing, and product development * A collaborative and supportive work environment, with a focus on open communication and feedback * A comprehensive onboarding program, designed to help you quickly get up to speed and start delivering value to our clients **Work Environment and Company Culture** blithequark is a dynamic and fast-paced company, with a strong focus on innovation and customer success. Our company culture is built around a set of core values, including: * Customer-centricity: We're passionate about delivering exceptional experiences and exceeding client expectations * Innovation: We're committed to staying ahead of the curve and pushing the boundaries of what's possible in the retail energy sector * Collaboration: We believe in the power of teamwork and collaboration, and we're committed to creating a supportive and inclusive work environment * Growth: We're committed to helping our employees grow and develop their skills and careers, and we're always looking for new and innovative ways to drive growth and success **How to Apply** If you're a customer-centric professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience and qualifications for this role. We can't wait to hear from you! **Apply Now** Don't miss this opportunity to join a dynamic and innovative company, and to make a real difference in the lives of our clients. Apply now to become a part of the blithequark team!