**Experienced Digital Customer Success Manager – Central Region at blithequark**

Are you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark as an Experienced Digital Customer Success Manager in our Central Region. As a key member of our Customer Success team, you will play a vital role in driving customer retention, growth, and satisfaction through scalable digital success programs. **About blithequark** blithequark is a leading innovator in the technology industry, dedicated to empowering businesses and individuals to achieve their full potential. Our mission is to provide cutting-edge solutions that transform the way people live, work, and interact with each other. With a strong focus on customer-centricity, we strive to build long-lasting relationships with our clients, understanding their unique needs and delivering tailored experiences that exceed their expectations. **Job Summary** As a Digital Customer Success Manager at blithequark, you will be responsible for managing a high-volume customer base through digital-first engagement strategies. You will act as a trusted advisor, proactively addressing risks and driving retention through data-driven insights and exceptional communication skills. If you are a strategic thinker with a passion for customer success, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Manage a large-scale book of business through digital-first engagement strategies, ensuring high levels of customer satisfaction and retention. * Analyze customer health metrics, campaign insights, and engagement data to drive proactive actions and identify areas for improvement. * Develop and execute tailored success plans, leveraging data and analytics to inform decision-making and drive business growth. * Collaborate with cross-functional teams, including Sales, Renewals, Product, and Support, to ensure seamless customer experiences and drive customer success. * Identify risks early, provide solutions, and escalate efficiently when needed, ensuring timely issue resolution and minimizing customer churn. * Stay up-to-date with product features and best practices, educating customers on technical aspects and providing guidance on optimal usage. * Continuously evaluate and optimize digital touch models, automation strategies, and scalable CS initiatives to improve efficiency and effectiveness. **Essential Qualifications** * Bachelor's degree in Business Administration, Marketing, or a related field. * 3+ years of experience in Customer Success, Account Management, or a related field, with a proven track record of driving customer retention and growth. * Strong understanding of digital marketing strategies, customer engagement, and data analysis. * Excellent written and verbal communication skills, with the ability to articulate complex ideas and drive internal collaboration. * Experience working with CRM systems, data analytics tools, and other customer success software. * Strong problem-solving skills, with the ability to identify risks and provide solutions. **Preferred Qualifications** * Master's degree in Business Administration, Marketing, or a related field. * 5+ years of experience in Customer Success, Account Management, or a related field, with a proven track record of driving customer retention and growth. * Experience working in a fast-paced, dynamic environment, with a strong focus on customer-centricity. * Strong technical aptitude, with experience working with cloud-based platforms and software as a service (SaaS) applications. * Certification in Customer Success, Account Management, or a related field. **Skills and Competencies** * Strong analytical and problem-solving skills, with the ability to drive data-driven decision-making. * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. * Strong technical aptitude, with the ability to learn and articulate complex technical concepts. * Experience working with CRM systems, data analytics tools, and other customer success software. * Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Digital Customer Success Manager, you will have access to: * Ongoing training and development opportunities, including workshops, webinars, and conferences. * Mentorship programs, pairing you with experienced professionals who can guide and support your career growth. * Opportunities for career advancement, with a clear path for progression to senior roles. * A dynamic and supportive work environment, with a focus on collaboration and teamwork. **Work Environment and Company Culture** blithequark is a fast-paced, dynamic environment that values innovation, creativity, and customer-centricity. Our team is passionate about delivering exceptional customer experiences, and we strive to create a work environment that is inclusive, supportive, and fun. As a Digital Customer Success Manager, you will be part of a collaborative team that is dedicated to driving business growth and customer satisfaction. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Salary: $80,000 - $110,000 per year, depending on experience. * Bonus: Eligible for annual bonus, based on individual and team performance. * Restricted Stock Units (RSUs): Eligible for RSUs, vesting over a 3-year period. * Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. **How to Apply** If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant certifications or references to our careers page at blithequark. We look forward to hearing from you!