**Experienced Manager, Customer Supply Chain – Driving Excellence in Retail Partnerships and Supply Chain Optimization**

At blithequark, we're on a mission to revolutionize the beauty industry with our commitment to clean, cruelty-free, and accessible products. As a leading player in the market, we're constantly pushing the boundaries of innovation and excellence. Our team is passionate about delivering exceptional customer experiences, and we're seeking an experienced Manager, Customer Supply Chain to join our International Operations team in London, UK or Germany, with the option to work remotely. **About blithequark** blithequark is a dynamic and forward-thinking company that has been at the forefront of the beauty industry since 2004. Our portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, Well People, Keys Soulcare, and Naturium, among others. With a strong focus on clean beauty, we've achieved remarkable success, with net sales of $1 Billion in our Fiscal year 24 and 25 consecutive quarters of net sales growth. We're proud to be the #2 mass cosmetics brand in the US and the fastest-growing mass cosmetics brand among the top 5. **Culture and Compensation** At blithequark, we believe in creating a unique and inclusive culture that fosters growth, innovation, and collaboration. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3-day in-office, 2-day at-home work environment. We're committed to providing a work environment that's unmatched in the industry, with a strong focus on work-life balance and employee well-being. **Position Summary** As a Manager, Customer Supply Chain, you'll be responsible for delivering exceptional customer experiences to our key customers. You'll partner with them on day-to-day activities and projects to drive supply chain improvements, both internally and externally. This role requires adaptability, problem-solving, and excellent communication skills to build strong relationships with our customers and internal stakeholders. **Responsibilities** * Lead Customer Specific Supply Chain Projects and initiatives, serving as the single point of contact for blithequark to customer operations * Continuously assess opportunities to improve customer supply chain, reduce operational costs, and drive volume through supply chain metrics * Develop a deep understanding of the retail customer's distribution strategy and success metrics, and help build supply chain relationships and strategic approach with our key retailers * Utilize strong analytical skills to produce qualitative/quantitative data (using Excel, PowerPoint, NetSuite, Tableau) to drive business decisions * Proven influencing skills to deliver optimal productivity for both blithequark and our customers * Broad understanding of policies, processes, and systems relating to retail distributor operations * Oversee and ensure smooth order processing with DC's and timely delivery to all customers, with a focus on innovation planning and customer expansion * Support onboarding of new customers (internal and external contribution) * Provide weekly sell-in data vs. forecast and any risks associated to the month/quarter plan to Finance, Sales, and Operations stakeholders * Fill in weekly KPI's for fulfillment and In-stocks working to a target of +98.5% * Be aware of our service levels for all accounts, providing analysis of the root cause and action plan, working alongside demand planning * Internal and external collaboration for alignment and opportunity identification * Participate and contribute to customer demand forecasting, maximizing forecast accuracy * Participate and influence assortment decisions aimed at optimizing sales and productivity by utilizing analytics, market research, consumer research, and customer intelligence * Ability to connect internal functions to drive supply chain improvements (fill rate, on-time, in-stocks, reduce potential chargebacks, customer program execution) for the customer * Responsible for teaching and influencing the internal organization of the "blithequark way" regarding customer expectations and execution for each customer within scope. **Requirements** * German and English speaking with 5+ years of experience desired in FMCG supply chain * Bachelor's degree in Supply Chain or another analytical field preferred or equivalent experience * Experience of working within a startup business, where processes have been limited in maturity. Willing and able to identify opportunities for process improvement and lead projects to implement/improve processes * Excellent communication skills both verbal and written * Ability to communicate with Senior management effectively and clearly * Proven experience of building and relationships with key customers and delivering results * Able to work autonomously, managing own workload * Entrepreneurial and not afraid to challenge the status quo. Can identify opportunities for improvement, and is willing to take the lead on projects that may be outside scope of their day-to-day responsibilities * Proven experience of business partnering with key functions, including sales, demand/supply planning, marketing to deliver on business objectives * Able to make decisions with little data or where data may be ambiguous * Excellent Excel Skills and knowledge * Proficient in Microsoft Suite (Word, PowerPoint, and Outlook) * Willingness to travel across the region as required **What We Offer** * Competitive salary and benefits package * Bonus eligibility (200% of target over the last four fiscal years) * Equity in blithequark * Flexible time off and year-round half-day Fridays * Hybrid 3-day in-office, 2-day at-home work environment * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and experienced professional looking to join a dynamic team that's shaping the future of the beauty industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! **Equal Opportunities Employer** blithequark is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity and promotes equality.