**Experienced Customer Success Manager – Driving Adoption and Revenue Growth at blithequark**

Are you a seasoned customer success professional with a passion for driving adoption and revenue growth in high-volume, lower-value accounts? Do you thrive in a fast-paced, dynamic environment where innovation and collaboration are key? Look no further than blithequark, the AI-powered business planning and performance management platform that's revolutionizing the way companies plan and execute their strategies. **About blithequark** At blithequark, we're on a mission to empower every team, from Finance to HR, to build, adapt, and align strategic plans in real time. Our platform connects people, data, and processes in one intuitive, feature-rich solution, making it easy for companies to make informed decisions and confidently navigate any scenario. With a team of 500+ across Paris, London, New York, San Francisco, and Toronto, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner Magic Quadrant for Financial Planning Software. **Our Culture** At blithequark, we take smart risks, celebrate bold ideas, and challenge the status quo – all while working as one team. We're driven by innovation and a passion for making an impact at scale. If you're looking for a company that values collaboration, empathy, and continuous learning, you'll thrive in our dynamic and inclusive environment. **Job Summary** As a Customer Success Manager at blithequark, you'll play a crucial role in driving adoption and revenue growth in high-volume, lower-value accounts. You'll be responsible for building and maintaining relationships with customers, identifying opportunities for expansion, and demonstrating the value of continued partnership. You'll also collaborate with sales teams to identify upsell and cross-sell opportunities, work with the product team to gather customer feedback, and contribute to the product roadmap based on customer needs and insights. **Key Responsibilities** * Manage and maintain relationships with high-volume, Mid-Market accounts, ensuring they attain a high level of adoption and business value from using blithequark. * Drive customer renewals by proactively engaging with customers, identifying opportunities for expansion, and demonstrating the value of continued partnership. * Collaborate with sales teams to identify upsell and cross-sell opportunities within the existing customer base, working towards revenue expansion goals. * Develop and implement strategies to drive customer adoption, usage, and satisfaction, utilizing digital-touch approaches and automation technologies like PlanHat. * Leverage data and metrics to track customer health, identify at-risk accounts, and implement retention strategies to minimize churn. * Partner with the product team to gather customer feedback, relay enhancement requests, and contribute to the product roadmap based on customer needs and insights. * Deliver virtual presentations, webinars, and training materials to educate customers on best practices, new features, and updates related to blithequark's platform. * Create customer-facing messaging and content, including email communications, newsletters, and knowledge base articles, to effectively communicate product updates, best practices, and other relevant information. * Collaborate with cross-functional teams, including marketing and customer support, to ensure a seamless customer experience throughout the customer journey. * Maintain accurate records of customer interactions, account details, and activities within the CRM (Salesforce) and the Customer Success platform (PlanHat). * Collaborate closely with certified blithequark Partners (third parties) to ensure customer implementations run smoothly and result in deployments that align with expected outcomes and drive successful adoption. **Requirements** * Significant experience in customer success, account management, or a similar role within a software/SaaS company. * Proven track record of effectively managing high-volume, lower-value accounts, and driving customer adoption, satisfaction, renewals, and expansion. * Experience with digital-touch customer engagement strategies, automation technologies, and platforms like PlanHat. * Strong commercial mindset with the ability to take full ownership of revenue on the book of business, including renewals and expansion. * Excellent analytical skills to interpret customer data, identify trends, and uncover opportunities for growth and risk mitigation. * Outstanding communication and interpersonal skills, with the ability to build rapport and maintain strong relationships with customers at all levels. * Results-oriented with a proactive and strategic approach to problem-solving in a fast-paced, dynamic environment. * Fluent in French and English. * Self-motivated and adaptable, with the ability to work both independently and collaboratively within cross-functional teams. * Bonus: skilled in the creation of video or animated content. **What We Offer** * Competitive package * The best health insurance with Alan Blue entirely free for you and your family * Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility * Subscription to Egym Wellpass (ex-Gymlib) for full access to gyms, studios, and wellness spaces across France * Trust and flexible working hours * Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London * High-end equipment (based on stock/availability) to do your work in the best conditions **How We Work** * Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, blithequark customers, partners, and the planet * Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate blithequark community * Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission * Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for blithequark * Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organisations **Additional Information** * We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially. * blithequark is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.