Remote Customer Service Representative for blithequark Kia Care Team - Delivering Exceptional Support and Resolution to Customers

Welcome to blithequark At blithequark, we are redefining the vehicle ownership experience through a combination of passionate people and data-driven technology. As a leading provider of digital driver assistance services, we are committed to strengthening our clients' relationships with their customers. With over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers, and others, we respond to approximately 12 million service events annually. Our mission is to provide exceptional support and resolution to customers, and we are looking for talented individuals to join our team. About the Role We are currently hiring for Remote Customer Service Representatives to join our Kia Consumer Affairs team. As a Customer Service Representative, you will handle inbound calls, provide technical support, and resolve complex customer issues with exceptional care. You will act as a trusted liaison between customers, dealerships, and blithequark, ensuring customers receive the help they need and walk away feeling heard, valued, and confident in their ownership experience. Key Responsibilities Manage a high volume of customer cases related to vehicle concerns, including warranty coverage, repair assistance, and service campaigns. Provide calm, empathetic guidance to customers, responding to their concerns and resolving issues in a timely and effective manner. Collaborate with dealerships, blithequark, and internal teams to resolve issues related to vehicle repairs, backordered parts, and service coverage. Document all case details and customer interactions accurately, ensuring timely follow-up and resolution. Provide technical guidance to customers, troubleshooting vehicle features such as the Owner's Portal, Bluetooth, infotainment, radio, and navigation. Navigate digital tools, including web-based systems and CRM tools, to manage workflows, coordinate service requests, and track case progress. Your Impact As a Customer Service Representative, you will have a significant impact on the customer experience, delivering empathetic, personalized support that strengthens customer satisfaction and long-term loyalty. You will build brand trust, drive service excellence, and empower customers to understand their vehicle's features, warranty coverage, and available resources. Essential Qualifications 1+ year of experience in customer service, sales, or technical support (preferably in a fast-paced contact center). Strong communication and problem-solving skills, with the ability to de-escalate and resolve complex customer issues. Technical skills, including comfort navigating Google Workspace (Docs, Sheets, Slides, Gmail) and web-based systems. Remote readiness, with a reliable home office setup, including a personal desktop/laptop computer, wired high-speed internet, webcam, active cell phone, and wired headset. Flexibility, with availability for evenings, weekends, and peak times as needed. What We Offer At blithequark, we offer a competitive pay and benefits package, including: $16.50 per hour, with opportunities to earn up to 4% bonus. Medical, Dental, and Vision insurance, 401(k) with company match, and Paid Time Off. Tuition Reimbursement, Complimentary Roadside Assistance, and Employee Assistance & Work/Life Program (EAP). Career growth and advancement opportunities, with ongoing training and support. Training and Schedules We provide paid training and a clear path forward, with a comprehensive onboarding program that includes: 6 weeks of training, Monday to Friday, 10:00 am to 7:00 pm EST. Full-time production schedules, Monday to Friday, with shifts available from 7:30 am to 4:00 pm CST or 11:00 am to 7:30 pm CST. How to Apply If you are driven by a passion for helping others and are committed to delivering exceptional customer assistance, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, by Friday, September 12, 2025, at 4:00 pm CST. Life at blithequark At blithequark, we celebrate individuality and promote a culture of inclusivity and respect. We offer a wide range of benefits to support your well-being, including health and wellness programs, financial security, and work-life balance. Join our team and experience a workplace where you can truly thrive. Benefits Built for Well-being Our benefits include: Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. Family Support: Parental planning benefits to assist associates through life's milestones. Bonus/Incentive Programs Join blithequark and experience a workplace that invests in your success, both personally and professionally.