**Experienced Customer Service Representative – Ramp Agent at blithequark**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working collaboratively with a dynamic team? If so, we invite you to join the blithequark family as a Ramp Agent (Customer Service Representative) at the San Francisco International Airport (SFO) location. As a key member of our team, you will play a vital role in ensuring the smooth operation of our flights by providing top-notch customer service and handling all aspects of aircraft ground operations. **About blithequark** blithequark is a leading airline that prides itself on delivering exceptional customer experiences and providing a safe, secure, and efficient travel experience for our passengers. We are committed to creating a diverse and inclusive work environment that values the contributions of all employees. Our team is passionate about delivering outstanding service, and we are seeking like-minded individuals to join our dynamic team. **Job Summary** As a Ramp Agent (Customer Service Representative) at blithequark, you will be responsible for providing exceptional customer service to all passengers and guests at the San Francisco International Airport location. You will handle all aspects of aircraft ground operations, including loading and unloading baggage, cargo, and mail, while ensuring timely departure of flights. You will also communicate effectively with team members and other departments to coordinate and execute aircraft turnarounds. **Key Responsibilities** * Provide exceptional customer service to all passengers and guests at the San Francisco International Airport location * Handle all aspects of aircraft ground operations, including loading and unloading baggage, cargo, and mail * Work efficiently and accurately to ensure timely departure of flights * Communicate effectively with team members and other departments to coordinate and execute aircraft turnarounds * Maintain a safe and secure work environment by following all safety protocols and procedures * Handle and resolve customer inquiries, complaints, and issues in a professional and timely manner * Assist passengers with special needs or requests, including wheelchair assistance and special accommodations * Operate ground service equipment, such as baggage carts, tugs, and belt loaders, in a safe and responsible manner * Maintain cleanliness and organization of the ramp area, baggage and cargo handling facilities, and equipment * Adhere to all company policies and regulations, as well as Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) guidelines * Attend and participate in all required training and meetings * Assist with other duties as assigned by supervisors or management * Demonstrate a positive attitude and willingness to work collaboratively with team members to achieve common goals * Represent the blithequark brand and uphold company standards of professionalism and excellence * Continuously strive to improve processes and procedures to enhance the overall customer experience * Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays * Comply with all company dress code and grooming standards * Adhere to all company and airport security procedures to maintain a safe and secure work environment **Essential Qualifications** * High school diploma or equivalent required; some college or vocational training preferred * 1-2 years of customer service experience in a fast-paced environment * Ability to work efficiently and accurately in a team-oriented environment * Excellent communication and interpersonal skills * Ability to lift up to 50 pounds and stand for long periods of time * Ability to work in a fast-paced environment with multiple priorities and deadlines * Ability to work in a team environment and demonstrate a positive attitude * Ability to maintain a high level of professionalism and uphold company standards **Preferred Qualifications** * Previous experience in the airline industry or a related field * Knowledge of Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) regulations * Ability to speak multiple languages * Previous experience working with ground service equipment, such as baggage carts, tugs, and belt loaders * Previous experience in a leadership or supervisory role **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work efficiently and accurately in a team-oriented environment * Ability to lift up to 50 pounds and stand for long periods of time * Ability to work in a fast-paced environment with multiple priorities and deadlines * Ability to work in a team environment and demonstrate a positive attitude * Ability to maintain a high level of professionalism and uphold company standards * Ability to continuously strive to improve processes and procedures to enhance the overall customer experience **Career Growth Opportunities and Learning Benefits** * Opportunities for career advancement and professional growth within the company * Comprehensive training program to ensure success in the role * Ongoing training and development opportunities to enhance skills and knowledge * Collaborative and dynamic work environment that encourages innovation and creativity * Recognition and rewards for outstanding performance and contributions to the company **Work Environment and Company Culture** * Dynamic and fast-paced work environment that values teamwork and collaboration * Opportunities to work with a diverse and inclusive team * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional growth and development * Recognition and rewards for outstanding performance and contributions to the company **Compensation, Perks, and Benefits** * Competitive hourly rate * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional growth and development * Recognition and rewards for outstanding performance and contributions to the company **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for the Ramp Agent (Customer Service Representative) role at blithequark. Please submit your application, including your resume and a cover letter, through our online application system. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.