Experienced Italian Speaking Customer Service Advisor – Delivering Exceptional Support in a Dynamic and Innovative Environment at blithequark

Welcome to blithequark At blithequark, we are revolutionizing the way payments are made, and we're just getting started. With a strong presence in four countries and over 150,000 customers, we are committed to delivering innovative solutions that make a real difference. Our people are the driving force behind our success, and we're looking for talented individuals to join our team. If you're passionate about customer service, fluent in Italian, and eager to grow with a dynamic company, we want to hear from you. About the Role We're seeking an experienced and customer-obsessed Customer Service Advisor to join our specialist frontline team in Bristol. As a key member of our team, you will be responsible for delivering exceptional service to our customers, responding to their queries, and providing support via phone, email, and live chat. If you're a team player, adaptable, and always ready to jump in wherever our customers need a hand, we'd love to talk to you. Key Responsibilities Handle inbound calls, respond to emails, and manage live chats to keep our customers happy and informed Answer a wide range of questions, from basic account information updates to troubleshooting technical issues Deliver excellent service across all channels, ensuring that our customers receive the best possible experience Have value-based conversations with customers, identifying opportunities to upsell and ensure they're getting the most out of our products and services Juggle multiple systems, both internal and external, to provide seamless support Take on problems with a "Right First Time" attitude, owning challenges and seeing them through to resolution Share feedback and ideas for improvement, helping us to continuously enhance our customer service What You'll Bring To succeed in this role, you'll need to be customer-obsessed, adaptable, and driven to grow with us. You may have a background in retail, hospitality, or contact center customer support, but what's most important is your passion for delivering outstanding service and your ability to communicate clearly and effectively. You'll also need to be proactive, with a can-do attitude and serious problem-solving skills. Essential Qualifications Fluency in Italian, with excellent written and verbal communication skills Customer service experience, preferably in a contact center or retail environment Ability to work in a fast-paced environment, prioritizing tasks and managing multiple systems Strong problem-solving skills, with a "Right First Time" attitude Commitment to delivering exceptional customer service, with a focus on customer satisfaction Preferred Qualifications Experience working in a customer-facing role, with a proven track record of delivering excellent service Knowledge of payment systems and technology, or a willingness to learn Ability to work independently, with minimal supervision, and as part of a team Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects What's in it for You At blithequark, we offer a competitive salary and benefits package, including: A base salary of £27,430, with the potential to earn up to £3000 in performance bonuses annually A generous compensation uplift for weekend shifts, with the option to pick up extra hours A dynamic and supportive work environment, with opportunities for growth and development A comprehensive training program, to help you succeed in your role and advance your career A range of perks and benefits, including equipment and software to help you do your job, and a fun and social team culture Career Growth and Development At blithequark, we're committed to helping our employees thrive and grow. We offer a range of training and development opportunities, including: Comprehensive training programs, to help you succeed in your role and advance your career Coaching and mentoring, to help you develop your skills and achieve your goals Opportunities for promotion and advancement, as we continue to grow and expand our services A supportive and collaborative work environment, with a focus on teamwork and mutual respect Work Environment and Company Culture At blithequark, we're proud of our dynamic and innovative work environment. Our office is located in the heart of Bristol, with easy access to public transportation and a range of amenities. We offer a flexible working model, with the option to work from home two days a week, and a range of perks and benefits to help you enjoy your work and your free time. Diversity, Equity, and Inclusion At blithequark, we're committed to building a diverse and inclusive team, reflective of the businesses we serve. We believe that diversity, equity, and inclusion are essential to creating innovative products and delivering exceptional customer experiences. If you're passionate about your work, curious, and customer-obsessed, you have a place at blithequark. How to Apply If you're excited about the opportunity to join our team and contribute to our mission, please apply today. We can't wait to hear from you and explore how you can help us shape the future of payments. Visit our website to learn more about our benefits and what it's like to work at blithequark. You can also check out our social media pages to get a glimpse into our company culture and values. We're looking forward to receiving your application and starting a conversation about how you can join our team and help us achieve our goals.