Experienced Customer Adoption Manager – Driving Digital Transformation and Business-Wide Adoption for Homebuilder Partners at blithequark

Introduction to blithequark blithequark is a VC-backed startup that is revolutionizing the way new homes are designed and built. As a founding team member, you will have the opportunity to work with a talented group of individuals who have shipped products for renowned companies such as Autodesk, Electronic Arts, Nike, and Apple. With a total of $83M raised from top-notch venture capital firms and over 18 strategic investors, blithequark is poised for rapid growth and success. Our investors are industry leaders in construction, building products manufacturing, and distribution, providing us with the support and expertise needed to drive innovation in the homebuilding industry. Job Overview The Customer Adoption Manager (CAM) at blithequark combines the relationship-driven focus of a Customer Success Manager with the rigorous execution discipline of a Technical Project Manager. As a CAM, you will own the entire customer journey, from kickoff to full business-wide adoption, driving value realization and digital transformation for our builder partners. This includes building and running detailed project plans, driving strategic work-sessions, and activating internal specialists across Architecture, Purchasing, Sales, and Operations to ensure every department within our homebuilder customer wins with blithequark. You will report to the Head of Customer Success and can expect to travel up to 25% for onsite kickoffs, training, and executive reviews. Key Responsibilities As a Customer Adoption Manager at blithequark, your key responsibilities will include: Building a phased, resource-loaded project plan covering model implementation, ERP integration, and Procure rollout Publishing weekly status dashboards, critical-path updates, and risk logs to customer and internal executives Facilitating change-control decisions and keeping scope, schedule, and budget baselines current Owning pre-reads, agendas, and successful outcomes for customer kick-offs, quarterly business reviews, and onsite workshops Tracking action items for both blithequark and builder teams, ensuring accountability and closure Creating Success Plans with measurable objectives and training customer users on Showroom, Config, and Procure Driving milestone adoption KPIs and coordinating across Implementation Leads, ERP data integrators, and procurement advisors Engaging customer department heads across Architecture, Purchasing, Sales, and Operations to align workflows and process changes Monitoring customer health, usage analytics, cost/time savings, and other ROI signals Delivering Quarterly Business Reviews tying platform metrics to builder business outcomes Qualifications To be successful as a Customer Adoption Manager at blithequark, you will need: 5+ years of experience in Customer Success and/or Project/Program Management within home-building tech, AEC software, or production homebuilder A proven track record of delivering multi-discipline projects on time and within budget; PMP, PMI-ACP, or equivalent certification is a plus Fluency in production-builder workflows, including plan libraries, options, purchasing, estimating, and community launches Executive-level communication skills, with the ability to translate BIM details into CFO-ready value stories Highly organized, proactive, and self-motivated, with the ability to thrive in a fast-growth, remote-first environment Skills and Competencies In addition to the qualifications listed above, the ideal candidate will possess: Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders Strong analytical and problem-solving skills, with the ability to analyze data and drive insights Ability to work in a fast-paced environment and adapt to changing priorities and deadlines Strong technical skills, with experience working with software applications and tools Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Adoption Manager, you will have access to: Ongoing training and professional development opportunities, including workshops, webinars, and conferences Mentorship and coaching from experienced leaders and industry experts Opportunities for career advancement and growth within the company A collaborative and supportive work environment that encourages innovation and creativity Work Environment and Company Culture blithequark is a remote-first company, offering flexible hours and the ability to work from anywhere. We prioritize work-life balance and offer a range of benefits, including: Competitive salaries with significant equity Comprehensive medical, dental, and vision coverage Unlimited PTO and meaningful maternity/paternity leave Access to other big-company benefits, such as short and long-term disability plans and a 401K A stipend to create the ideal home office Compensation, Perks, and Benefits At blithequark, we offer a comprehensive compensation package that includes: Competitive salary and bonus structure Significant equity in a fast-growing, well-funded company Comprehensive benefits package, including medical, dental, and vision coverage Unlimited PTO and meaningful maternity/paternity leave Access to other big-company benefits, such as short and long-term disability plans and a 401K A stipend to create the ideal home office Conclusion If you are a motivated and experienced Customer Adoption Manager looking to drive digital transformation and business-wide adoption for homebuilder partners, we encourage you to apply for this exciting opportunity at blithequark. With our commitment to innovation, customer success, and employee growth and development, we offer a unique and rewarding work environment that is perfect for talented and ambitious professionals. Don't miss out on this chance to join our team and help shape the future of the homebuilding industry.