**Experienced German iGaming Customer Support Agent – Join blithequark's Customer-Focused Team**

Are you passionate about delivering exceptional customer experiences and eager to join a dynamic team in the rapidly growing iGaming industry? Look no further than blithequark, a leading innovator in the field. As a German iGaming Customer Support Agent, you will be an integral part of our customer-focused team, providing top-notch support to our valued customers across multiple brands and gaming verticals. **About blithequark** blithequark is a forward-thinking company that has revolutionized the iGaming industry with its cutting-edge technology and innovative approach. Our mission is to provide an unparalleled gaming experience for our customers, and we're committed to excellence in every aspect of our business. With a strong focus on customer satisfaction, we're always looking for talented individuals who share our passion for delivering exceptional support and service. **Your Role in Our Team** As a German iGaming Customer Support Agent at blithequark, you will be responsible for engaging with our customers, addressing their concerns via live chat or email, and providing professional and friendly assistance. Your primary goal will be to ensure that our customers remain satisfied and happy, which is why we're looking for someone who is not only knowledgeable but also empathetic and patient. **Key Responsibilities:** * Listen and respond to customers' needs and concerns, offering professional, friendly support at all times. * Provide support to customers across multiple brands and gaming verticals via live chat and email, managing an average of 100 cases per shift. * Work collaboratively with internal and external teams to resolve customer issues and meet their needs effectively. * Contribute innovative ideas and provide constructive feedback to improve our processes and enhance the customer experience. **What We Expect from You:** * Excellent German and English, both written and verbal. * A deep commitment to understanding and addressing customer needs, ensuring their satisfaction. * Proficiency in identifying issues, troubleshooting problems, and providing prompt solutions. * The ability to remain patient, empathetic, and understanding when dealing with customer concerns and challenges. * The skill to efficiently handle multiple customer inquiries and tasks simultaneously. * Collaboration and coordination with team members to ensure a seamless customer support experience. * Capability to handle customer disputes and conflicts professionally and effectively. **Additional Skills You Might Have:** * Online casino or sportsbook knowledge is a plus. * Intercom, Zendesk, or LiveChat experience. **What We Offer:** * A competitive salary complemented by monthly performance-based bonus (after probation). * 4 weeks of comprehensive training with ongoing focus and assistance. * A startup atmosphere with minimal bureaucracy. * Hybrid or fully remote work. * Opportunities for career advancement. * A diverse and inclusive workplace. * 28 calendar days of annual leave. * Sports compensation via Stebby (if based in Estonia). * Complimentary company merchandise. **Why Join blithequark?** At blithequark, we're passionate about creating a work environment that's not only rewarding but also enjoyable. Our team is made up of talented individuals who share a common goal: to deliver exceptional customer experiences. We believe in recognizing and rewarding our employees' hard work and dedication, which is why we offer a range of benefits and perks that will make you feel valued and appreciated. **Your Career Growth Opportunities:** As a German iGaming Customer Support Agent at blithequark, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment. Our comprehensive training program will equip you with the knowledge and expertise you need to succeed in this role, and our ongoing focus and assistance will help you to continuously improve and develop your skills. **Work Environment and Company Culture:** At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our team is made up of individuals from diverse backgrounds and experiences, and we believe that this diversity is a strength that helps us to deliver exceptional customer experiences. We're passionate about creating a work environment that's not only enjoyable but also rewarding, which is why we offer a range of benefits and perks that will make you feel valued and appreciated. **How to Apply:** If you're passionate about delivering exceptional customer experiences and eager to join a dynamic team in the rapidly growing iGaming industry, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. **Note:** Please kindly note that your work schedule will involve working in shifts, 11am to 7pm or 2pm to 10pm (GMT+3).